Here's a synopsis of my visit:…read more My typical location was near my house in Richardson. They apparently shut it down and changed it to a surgery only facility. Luckily, for me, I work near another location. My appointment was expected to begin at 1 on the dot. I'm very picky. When I choose a time, I expect them to be running on time and to see me at my designated dental time. My compliments -- The lobby is bigger and has a bigger waiting space. I didn't see any of the healthy snacks out but perhaps it is due to COVID-19 and to keep up with the government regulations set in force to keep the contamination down. They are not polishing teeth due to CDC guidelines. That's fine, they will send you home with the polishing and explain exactly how to use it. The goodie bags they give you are now reusable which I like. My dental hygienist cleaned my teeth very well and was very detailed oriented. Because of the virus, the CDC no longer allows them to polish your teeth at the visit. Instead, they will send you home with the polish instead to do at home. No big deal' Complaints -- I checked in and the woman was going to have me fill out the new patient enrollment forms again. I'm thinking in my head -- "I am not a new client and the call center that I did call should have conveyed this." Filling out the paperwork can be time consuming but I am glad they were able to transfer my records over. I'll keep visiting as long as the service remains detailed orientation.

Don't wasn't your time here. Complete joke. No one knows how to do their job. They gave us the run…read morearound for 2.5 hours so we finally left and will go somewhere else. Congrats, you lost 2 customers.

Kindest people, always on time, fair prices! Couldn't recommend this dentist or staff any higher!…read moreGreat people.

Dr Solis and his staff are so friendly! Kenzie is very thorough with my cleanings! Although I've…read morebeen going to this office for a short time, they make me feel like I've been a patient for many years

These guys are great. They make sure to call you before your appointment. They know your name when…read moreyou walk in, and the entire staff really nice. It's one of the best dentist experiences I've had and I don't like going to the Dentist.

Terrible service, over charge and booking is months out. Moved to the area, tried Prestige hoping…read moreto find a family dentist. They wanted to replace every filling I have ever had with a crown. I started with the plan they created. The actual problem I had was an implant coming loose. They ignored it, kept trying to get me to put more crowns in. But then charged for implant maintenance. Finally gave up and found a Dentist that would actually help.

I've been going to Mason Dental in Grapevine for the past five years, and as someone with severe…read moredental phobia, I can honestly say they are amazing. I tend to get very anxious beforehand, especially when something unexpected happens, but from the moment you walk in the door, the entire staff and doctors make you feel comfortable and at ease. They use the newest dental technology and are clearly committed to continuously educating their staff, which really adds to the level of care and confidence you feel as a patient. The compassion, professionalism, and follow-up are truly exceptional. I also want to give a special shout-out to one of their newer dental assistants, Aubrey. She was an absolute pleasure to spend several hours with today, and for the first time ever, I'm actually looking forward to my next visit. I can't recommend Mason Dental enough

Be very cautious - all about money, not the patient…read more I visited Mason Dental for a new patient exam after calling ahead and confirming that my insurance will most likely be covered. I was told that insurance would be verified and that they would submit everything for a coverage estimate prior to treatment. After my exam and X-rays, I was informed that I had periodontal disease and would need scaling and root planing. I was also told I had approximately nine cavities and was strongly encouraged to proceed with laser treatment that was not covered by insurance. At no point did I feel I was given clear, conservative options or a breakdown of urgency versus elective procedures. The initial visit resulted in a $200 charge, and I was quoted approximately $800 for the recommended deep cleaning. Because the diagnosis felt significant, I sought a second opinion as I've never had periodontal issues and receive regular cleanings (I worked in the dental industry for years). At another dental office, I was told that I do not have periodontal disease and do not need scaling and root planning cleanings. Their review of my X-rays showed no signs supporting that diagnosis, aside from two isolated pockets near areas where my wisdom teeth had previously been extracted. Then was informed I have two areas on my molars that needed very small fillings on the occlusal areas. They were shocked my Mason Dentals treatment plan! Based on this second opinion, I'm concerned about the difference in diagnoses and the treatment plan I was given. I would recommend getting a second opinion before proceeding with Mason Dental.

First time visiting that office. It went super well. I love the customer service very fast. Girls…read moreat the front desk are very welcoming. Didn't have to wait forever to be called in. The doctor is professional and makes you feel very comfortable. Also very knowledgeable. Would recommend!

Nice to be first. Great service. Deep clean and a two wisdom teeth removed with zero pain during…read morethe removal. Highly recommend.

I absolutely LOVE this dentist. I bring my 4 kids here as well and they are so so good with kids!…read moreMy last dentist told me I had 3-5 cavities every time I came in and I finally went to get a second opinion here and they told me I had zero cavities but pointed out (the same spots my last dentist told me there were cavities) and said that we should keep an eye on those spots and to remember to floss in those places better and sure enough 2 years later and those spots are still good! My old place just wanted $$ and I am So glad I found a dentist I can actually trust! When my little one smashed his teeth up into his gums after tripping and hitting his mouth, they fit him in right away and were so good with him! My daughter gets super anxious with all things dentist and doctor and she loves the staff here! 10/10 best dentist ever.

Very knowledgeable and empathetic dentist and staff! They truly care about what is best for you and…read morenot just up selling you. I felt well cared for and comfortable as a patient. Also, they have only the best, top-of-the-line equipment- highly recommend!

Worst dental office experience of my life. Would not recommend to anyone. The upsell they pushed…read morewas offensive to me.

I have been going here for the past 3yrs. The staff is knowledgeable and friendly. The office is…read moremodern and clean. Special shout out to my dental hygienist Tatia (Tasha)! Thank you for the friendly conversation, helping me keep my teeth healthy and staying on me about flossing! I recently relocated to Houston, and finding another dentist will be difficult because Tatia and her team have set the bar high!

recently had a deep cleaning, filling, and retainer fitting by Dr. Sangeeta Prathipati…read more and I couldn't be more pleased with the experience., the care and attention to detail were outstanding. The deep cleaning was thorough yet comfortable , the filling was done seamlessly, and the process of arranging for my retainer was smooth and well-explained. Very professional, friendly team. Been to few other places thru the years but it's the best I've ever been to. Thx Dr and team. Highly recommended.

Ok, so let me be very upfront, I have not been to the dentist in over 18 years! From the moment I…read morearrived and now through 4 fillings and deep scale? cleaning I have felt completely cared for and all my concerns have been handled, Varsha Kulkarni and her team are incredibly patient and kind. I am very, very pleased and for those of us who are scared- come here and have your fears fade away!

I wanted to submit a review of an experience I just had with this office. I visited this office on…read morethis past Monday not even a week ago today, for a broken tooth. The doctor added some small type of composite on the tooth yet still left a gap in the tooth costing me $196. I wasn't happy with the look yet I didn't complain. Today I reached out to the office explaining another tooth that is now giving me tooth pain and asked for an antibiotic be prescribed for the infection. They refused to assist me saying I need to come in and let him take a look just to obviously get more money. They have my X-ray and I clearly explained the only one tooth it could be when they asked to count the tooth from the back! The sassy receptionist jumps on the line and asked the same question I had already provided and asked the name of the pharmacy. I gave pharmacy name and address yet she said to text her the number. Needless to say I will find another dentist that care more about patients than trying to get someone in to charge the insurance and myself out of pocket for something that clearly could be called in. The rep asked can I come in at 1. I explained I am currently at work and cannot leave and come in. They are a Rip off and would rather leave their patient in pain! This also by the way was my second time in the office so they have all my medical history and I've went through all exams!! The tooth clearly has infection or the tooth would not be hurting!!! I even explained I had not slept due to this tooth waking me through the night! Did they care? ABSOLUTELY NOT!

Dr. Madiha Bhatty was great. The front desk was helpful and kind, which made check-in easy. Dr…read more Bhatty was very thorough -- she took an x-ray, explained exactly what was wrong with my teeth, and even pointed out a toothache I already knew about. She warned me it could turn into serious pain soon, which it did. She measured me for a crown that same day and scheduled me for a root canal the next day. She explained everything clearly and made sure I understood the process. The root canal went smoothly, and she was able to fit me in quickly for the crown. The surgeon she referred me to was also very professional. Overall, it was a smooth and efficient process. Dr. Bhatty knows what she's doing and made it easy to get the care I needed. Highly recommend.