The way my girlfriend was spoken to during this appointment was extremely uncomfortable and…read moreunprofessional. We came in to discuss documentation related to jury duty and her anxiety. Instead, the doctor repeatedly commented on how small she was, told her she needed to eat better , and made comments about not wanting her to "shrink." Regardless of whether the doctor was willing to provide the documentation we requested, we expected to be treated respectfully and have our concerns addressed without making her feel uncomfortable or judged about her body.

Their referral department externalizes their costs on to the patient by not confirming that their…read morereferral has been received, which results in them lying to patients that the referral has been sent. It has repeatedly been my problem to have to call them back and wait on hold at least 15 minutes--or hear a recording that they are closed during business hours--to try in vain to tell them they did not actually in fact send the referral, and having to wait several more days to find out that they did not send the referral again. This is an UNETHICAL DENIAL OF NECESSARY MEDICAL CARE. My condition has gotten worse while repeatedly waiting and I am now considering going to an emergency room. Someone should get a complaint against their license.

I highly recommend Tara Clemmens and Dr. Arnsberger at this location. Both providers take the time…read moreto listen to me and to make sure I feel good about my care moving forward; they truly have the health and comfort of their patients in mind. Scheduling appointments over the phone is easy, as there are frequently openings daily and I can be seen for urgent things quite quickly if needed. Providers are usually very timely for appointments, and I find that I am always taken back into an exam room on time when I come for an appointment.

I have been a patient here for years, since my children were born, and the care used to be…read moreoutstanding. Unfortunately, since Dr. Hill took over and many of the longtime doctors left, the quality of care has noticeably declined. My experiences with the staff and providers have often felt dismissive and uncaring. Rather than feeling listened to and supported, I have frequently felt brushed off and judged. At times, I have overheard conversations and witnessed interactions that made me uncomfortable and gave me the impression that patients' personal situations were being discussed in an unprofessional manner. I have also been frustrated by unexpected charges and bills that were not clearly explained beforehand. Better communication regarding costs and billing would go a long way toward building trust with patients. I have been dealing with an ongoing health issue that has caused significant anxiety, and when I sought help, Dr. Hill made me feel as though I was wrong for coming in and expressing my concerns. Instead of feeling supported, I left feeling discouraged and unheard. What was once a welcoming and compassionate practice no longer feels that way. Patients deserve to feel heard, respected, and cared for, especially when dealing with ongoing health concerns. I am very disappointed with the direction this office has taken and can no longer recommend this practice based on my recent experiences.

My husband and I have been going here for over 30 years. We have always felt well taken care of by…read morethe physicians, nurses, and staff.

First time Pt who needed to be seen asap. I needed immediate attention. They took me the same day…read moreand on time. The Front desk people were very friendly, efficient and organized. The medical assistant was very kind. I saw the Nurse Practitioner Tom Sippit and was very impressed with how I was treated. He allowed me to ask questions and explained all medical information clearly. He was kind, respectful and delivered high quality care. I have now changed over to this group due to the professionalism and communication Of all. I highly recommend this practice with such experienced providers.. Thank you Tom and the team. ... from CMM apt on July 29

I have been dealing with this office for almost a year now. HORRIBLE BILLING DEPARTMENT. I have…read moremade probably 8 phone calls to both them and my insurance in the last year trying to get a COVERED PCP visit to actually be covered. The office filed the first claim incorrectly and it has been an absolute nightmare since. I have appealed the claim ect ect and have received no help. I get a call this week that they are sending my bill to COLLECTIONS. Which messes up your credit even though THEY KNOW there is an ongoing issue. HORRIBLE OFFICE AVOID AT ALL COST. It isn't even about the money its the principal of the matter. There is 0 reason an assigned PCP visit should be my responsibility. Shame on you.

If there were six stars, I would give them all to Dr. Charles without hesitation. My first…read moreappointment was the best appointment I've ever had at a Dr.'s office; Dr. Charles has a way of making you feel like her old friend and I felt completely at ease. I had a long list of health questions and possible ailments and she patiently listened to me and took the time to thoughtfully discuss everything I brought up. At one point she even pulled out a physician's encyclopedia-type book and showed me illustrations about a skin condition I've been struggling with. I left feeling empowered and had a newfound respect for medical professionals. After a trip to Belize, I went to urgent care twice and was ultimately hospitalized for a little bug bite on my back. I had half a dozen doctors look at the bite, and every one of them had a different prognosis. When I finally went to Dr. Charles to follow up after the hospital visit, she took one look at my bug bite and immediately knew what the culprit was. I was furious at the other docs that didn't listen when I told them I'd gone to Belize and had numerous mosquito bites. One of them even suggested it was an ingrown hair (highly unlikely and borderline insulting). I was so impressed that Dr. Charles immediately knew I had a botfly and a week later I was healthy, bug-free, and once again awestruck by her knowledge. Last but not least, Dr. Charles always remembers me as if we're good friends, recalling details of my personal life and asking me how I've been since we last met. It's always unnerving to go to the doctor's office... unless Dr. Charles is your doctor.

I don't like doctors. I never have. The last time I was sick I refused to go to the doctor... of…read morecourse turns out that I really should have gone to the doctor because my appendix ruptured... but I digress, that story is for another day. Dr. Charles. Is. Awesome. She is patient, friendly, knowledgable, accomodating, and every other positive word I can think of to describe her. I have never met a doctor like her. Looking for a good doctor, then look no further.

After countless doctors and misdiagnosis', Christine Maren not only got to the root cause of my…read morehealth issues, but also treated me with such kindness and respect. She listens well and asks a lot of questions so she can really get to know you, and your health story. I believe that this is of the utmost importance when piecing together health mysteries. When labs came in she discussed them with me thoroughly and took the time to make sure that I understood what they meant. She developed plans of action for my treatment and was always looking outside of the box for tests, and care she could give pertaining to my health. She genuinely cared how my treatment went. I highly recommend her!

Dr. Maren introduced our family to the world of functional medicine, and we are forever grateful to…read moreher for that. She is smart, intuitive and empathetic. She helped us understand and interpret complicated labs, provided recommendations for supplements and a healthy lifestyle. We have since consulted with Dr Maren on numerous issues, and she always provides very helpful advice and experience-backed expertise. Our whole family is on the path to wellness after discovering numerous food allergies and autoimmune disease causes. Dr Maren is great doctor, who challenges the rhetoric of traditional, conventional medicine. She looked for root causes and cares about our journey to recovery. We are so thankful to have found her.

Arbor Family Medicine has been my PCP for about 10 years. Ever since they were swallowed up by a…read morelarger company, it's a struggle just to get someone to answer the phone. I am always on hold for no less than ten minutes. Even when given the option to save my place in the queue so someone can call me back, I never get a call back. This is incredibly frustrating. This NEVER happened when they were an independent operation. Typical "enshittification"...as businesses consolidate and are swallowed up by larger entities, patients and customers become numbers, and the customer experience is put on the back burner. This is what I'm seeing everywhere, and Arbor Family Medicine is the latest casualty. This review is solely regarding the experience of trying to communicate with the front desk. The level of care my family and I receive from the medical professionals has consistently been excellent.

The front desk is AWFUL. They act like you're imposing on them when you ask a question, they never…read moresmile, they act bored. They barely make eye contact. I guess you can't get good help anymore. We're probably going to leave this clinic.

Dr Paul Berger is excellent. I've had a family natural healthcare practice in Chinese and…read morefunctional medicine for 34 years, have seen many thousands of patients, and trained thousands of health professionals in that time. I've chosen Paul as my and my children's physician for the past 14 years because he is friendly, caring and not pill-happy. So many of my patients walk out of every GP visit with a script for a drug. Not Paul. Also, he respects our choices related to vaccines, without pressure, criticism or pontificating, and makes the kids feel at ease. He has the wisdom to realize that sometimes no intervention is the best intervention, and respects our natural healthcare approach. He's made appropriate referrals as needed, and seems happier and more relaxed in this practice as compared to previous ones. I've done mostly in-person visits with him, and a few telemedicine consults. I've referred many patients to him, and all have been happy with him and his care. Dr Michael Gaeta

Dr. Berger is a rare mix of expertise, humility, and kindness. Pretty windows, friendly staff.read more

Dr Rachjaibun and his assistant are amazing! The Dr listens, is compassionate, and is very down to…read moreearth. Hands down, best Dr ever!

Best Dr. ever! I have been going to Dr Deric for years and would follow him anywhere…read more He has cared for me and my family and is genuinely interested in your well being. Highly recommend this practice!