If there were six stars, I would give them all to Dr. Charles without hesitation. My first…read moreappointment was the best appointment I've ever had at a Dr.'s office; Dr. Charles has a way of making you feel like her old friend and I felt completely at ease. I had a long list of health questions and possible ailments and she patiently listened to me and took the time to thoughtfully discuss everything I brought up. At one point she even pulled out a physician's encyclopedia-type book and showed me illustrations about a skin condition I've been struggling with. I left feeling empowered and had a newfound respect for medical professionals. After a trip to Belize, I went to urgent care twice and was ultimately hospitalized for a little bug bite on my back. I had half a dozen doctors look at the bite, and every one of them had a different prognosis. When I finally went to Dr. Charles to follow up after the hospital visit, she took one look at my bug bite and immediately knew what the culprit was. I was furious at the other docs that didn't listen when I told them I'd gone to Belize and had numerous mosquito bites. One of them even suggested it was an ingrown hair (highly unlikely and borderline insulting). I was so impressed that Dr. Charles immediately knew I had a botfly and a week later I was healthy, bug-free, and once again awestruck by her knowledge. Last but not least, Dr. Charles always remembers me as if we're good friends, recalling details of my personal life and asking me how I've been since we last met. It's always unnerving to go to the doctor's office... unless Dr. Charles is your doctor.

I don't like doctors. I never have. The last time I was sick I refused to go to the doctor... of…read morecourse turns out that I really should have gone to the doctor because my appendix ruptured... but I digress, that story is for another day. Dr. Charles. Is. Awesome. She is patient, friendly, knowledgable, accomodating, and every other positive word I can think of to describe her. I have never met a doctor like her. Looking for a good doctor, then look no further.

I have been a patient here for years, since my children were born, and the care used to be…read moreoutstanding. Unfortunately, since Dr. Hill took over and many of the longtime doctors left, the quality of care has noticeably declined. My experiences with the staff and providers have often felt dismissive and uncaring. Rather than feeling listened to and supported, I have frequently felt brushed off and judged. At times, I have overheard conversations and witnessed interactions that made me uncomfortable and gave me the impression that patients' personal situations were being discussed in an unprofessional manner. I have also been frustrated by unexpected charges and bills that were not clearly explained beforehand. Better communication regarding costs and billing would go a long way toward building trust with patients. I have been dealing with an ongoing health issue that has caused significant anxiety, and when I sought help, Dr. Hill made me feel as though I was wrong for coming in and expressing my concerns. Instead of feeling supported, I left feeling discouraged and unheard. What was once a welcoming and compassionate practice no longer feels that way. Patients deserve to feel heard, respected, and cared for, especially when dealing with ongoing health concerns. I am very disappointed with the direction this office has taken and can no longer recommend this practice based on my recent experiences.

My husband and I have been going here for over 30 years. We have always felt well taken care of by…read morethe physicians, nurses, and staff.

The way my girlfriend was spoken to during this appointment was extremely uncomfortable and…read moreunprofessional. We came in to discuss documentation related to jury duty and her anxiety. Instead, the doctor repeatedly commented on how small she was, told her she needed to eat better , and made comments about not wanting her to "shrink." Regardless of whether the doctor was willing to provide the documentation we requested, we expected to be treated respectfully and have our concerns addressed without making her feel uncomfortable or judged about her body.

Their referral department externalizes their costs on to the patient by not confirming that their…read morereferral has been received, which results in them lying to patients that the referral has been sent. It has repeatedly been my problem to have to call them back and wait on hold at least 15 minutes--or hear a recording that they are closed during business hours--to try in vain to tell them they did not actually in fact send the referral, and having to wait several more days to find out that they did not send the referral again. This is an UNETHICAL DENIAL OF NECESSARY MEDICAL CARE. My condition has gotten worse while repeatedly waiting and I am now considering going to an emergency room. Someone should get a complaint against their license.

I've had a totally different experience here--I'm absolutely gobsmacked by the other reviews! I…read moreswitched from another practice because I felt like a number there--my g.p. had the bedside manner of aluminum siding. She kept entering data in her little computer, and never once made eye contact with me. I'm over 55, and we "senior citizens" need to be coddled a bit, I guess--we expect to have our physician's undivided attention. That's just the way it is. Dr. Leistikow knows how to balance western medicine with a holistic approach. He isn't just a pill-pusher like so many other doctors; however, if meds are needed, he will prescribe them. Another bonus: he does hypnotherapy. This was a tremendous help to me--I can't even begin to tell you exactly how much it helped me. Without going into detail, suffice it to say I am a much happier person than I was at this time last year, and one-hundred percent more healthy--both physically and mentally. I have found Dr. Leistikow's staff to be very friendly, especially his nurse/assistant Martha. I have never, ever had to wait very long either in the waiting room or in the exam room. I usually have afternoon appointments. I've also had no trouble getting a "real person" on the phone in a timely fashion. If I have lab work done, someone follows up with a telephone call (usually Martha) to let me know the results. I've actually been to a practice where this wasn't done and it could have spelled trouble for me during one of my pregnancies. Being an old building the air conditioning does have issues, which is one of the reasons I only gave the practice three stars. Something must be done about that. The waiting room has been clean when I've been there. Yes, the decor is kind of tired. Believe me, I've been around: I've been in doctors offices from California to Maryland to here. I've experienced the good, the bad and the ugly, both for myself and my sons. In conclusion, it is true that this facility isn't fancy. But, all things being equal, what is more important: a competent caring doctor who treats patients with honesty and respect and works WITH them to solve health issues, or a brand-new, fancy-schmancy office?

Dr. Holstrom was great. The front office staff was welcoming and helpful in assisting with my…read morefollow up phone calls. My greatest experience was with M.A. Jennifer A. who spent her Saturday off in the office clearing up a prior authorization issue so that I could get my much needed medication. Her follow up, persistence and attention to detail proves just how much she cares about her patients. I am beyond grateful!

Dr Rachjaibun and his assistant are amazing! The Dr listens, is compassionate, and is very down to…read moreearth. Hands down, best Dr ever!

Best Dr. ever! I have been going to Dr Deric for years and would follow him anywhere…read more He has cared for me and my family and is genuinely interested in your well being. Highly recommend this practice!

Dr. Lee has been my Dr. for the past 15 years. She is kind and I feel very comfortable discussing…read moreany health issues with her. She will spend the extra time needed to ensure you are satisfied with your care.

I can't say enough wonderful things about Dr. Mira Lee. In my 50+ yrs. & dealing with (many)…read morehealth issues, plus having dealt with numerous Drs from 2 workers comp injuries- I have seen SO many Drs. The 3 things that stand out is 1) don't feel like its rush you and out. 2) Truly DOES care 3) Open to alternative health, like supplements. And will EVEN research to see safety. Those are in addition to the help she has given me, thru my illnesses, & health conditions.

Dr. Richard is by far the best GP that I have ever had the pleasure of having. Not only is he…read moreextremely knowledgeable, but I have never felt rushed in his presence - he is always willing to spend as much time as necessary when he is with you. The only negative thing I can say is that if you have an appointment later in the day, you'll want to be prepared to wait - once I had a 4:00 appointment and wasn't seen until a quarter til 6. This is a small price to pay, however, for a doctor that gives such individual attention and caring.

First time Pt who needed to be seen asap. I needed immediate attention. They took me the same day…read moreand on time. The Front desk people were very friendly, efficient and organized. The medical assistant was very kind. I saw the Nurse Practitioner Tom Sippit and was very impressed with how I was treated. He allowed me to ask questions and explained all medical information clearly. He was kind, respectful and delivered high quality care. I have now changed over to this group due to the professionalism and communication Of all. I highly recommend this practice with such experienced providers.. Thank you Tom and the team. ... from CMM apt on July 29

I have been dealing with this office for almost a year now. HORRIBLE BILLING DEPARTMENT. I have…read moremade probably 8 phone calls to both them and my insurance in the last year trying to get a COVERED PCP visit to actually be covered. The office filed the first claim incorrectly and it has been an absolute nightmare since. I have appealed the claim ect ect and have received no help. I get a call this week that they are sending my bill to COLLECTIONS. Which messes up your credit even though THEY KNOW there is an ongoing issue. HORRIBLE OFFICE AVOID AT ALL COST. It isn't even about the money its the principal of the matter. There is 0 reason an assigned PCP visit should be my responsibility. Shame on you.

Dr. Oberbeck continues to be the best, most knowledgeable, and kind physician I have ever had! Her…read moreattention to detail and making sure your care is both thorough and complete is comparable to none. I can't begin to state how much I appreciate her! Exceptional doctor in every way!

Dr. Gloria is a wonderfully caring and thorough doctor. Her advice goes beyond just medicine, but…read morealso extends to daily practices each patient engage in to improve their health and wellbeing.

Arbor Family Medicine has been my PCP for about 10 years. Ever since they were swallowed up by a…read morelarger company, it's a struggle just to get someone to answer the phone. I am always on hold for no less than ten minutes. Even when given the option to save my place in the queue so someone can call me back, I never get a call back. This is incredibly frustrating. This NEVER happened when they were an independent operation. Typical "enshittification"...as businesses consolidate and are swallowed up by larger entities, patients and customers become numbers, and the customer experience is put on the back burner. This is what I'm seeing everywhere, and Arbor Family Medicine is the latest casualty. This review is solely regarding the experience of trying to communicate with the front desk. The level of care my family and I receive from the medical professionals has consistently been excellent.

The front desk is AWFUL. They act like you're imposing on them when you ask a question, they never…read moresmile, they act bored. They barely make eye contact. I guess you can't get good help anymore. We're probably going to leave this clinic.