I have now lived here for 2 months. In that time I have had to complain about my upstairs neighbors…read moreseveral times. Each time I was told I needed proof that it's a nuisance. They complained once when I knocked in the ceiling while I was trying to work and was threatened with eviction. Meanwhile, it's perfectly okay for them too bang for hours on the floor, let their toddler terrorize me with 3x daily tantrums involving her stomping on the.floor and rearranging the furniture. I was told when I moved in that I had to fold down any boxes that they would be taken. Today they called to say oh no, you have to take them out to our dumpster that noone can open. I honestly thought this was my dream place when I moved in. How wrong I was! There are monster roaches, no parking, noisy neighbors and misinformation given to you. I am truly heartbroken. I can't afford to move again for a while so this is my life now. Yea

Conway gardens apartments are very well kept maintenance is always on top staff is understanding…read morereally I made a mistake and forgot 1 money order though I had it the whole time they were understanding didn't get upset I usually pay early they were so nice people very friendly love my patio spacious inside and out highly recommend!

**Pros:** - Excellent location in a beautiful and safe…read moreneighborhood, close to attractions like Busch Gardens, Water Country, Great Wolf Lodge, and Pirates Cove. - Plenty of great restaurants and fast-food options nearby. - The community is conveniently located next to a major hospital. - Spacious apartments with ample closet space; cabinets are tall, deep, and roomy. - Kid-friendly environment; my children love the clubhouse and community pool. - We've enjoyed fun activities like arts and crafts in the clubhouse, as well as family game nights. - The kids have a great time riding their scooters along the community sidewalks. - The complex itself is beautifully maintained. - Maintenance staff, especially Alphonso, are outstanding, always responding quickly and resolving issues. - The office staff is welcoming and friendly. **Tips:** - Avoid leasing an apartment near the dumpsters. I lived on the third floor of building 3950, and late-night conversations near the dumpsters can be disruptive. You'll also hear furniture being dragged and tossed into the dumpster, which can be startling, along with the back door opening and closing at all hours. - The parking lot can get quite crowded and a bit noisy. One downside is that you may have to park far from your apartment. - After moving twice within the complex, I found that the front of the building or corner apartments are significantly quieter.

I Was considering renting this place. At first I checked it out on the web and followed up with a…read morephone call and the person who answered was very competent, professional, and I felt she knew what questions to answer about the place. All in all great facility and I hope things work out so I can live there

How many roaches does it take to count as an infestation?…read more This is a real question I have as I am ending my lease here. We had a serious roach problem here through the majority of our time there. I guess I should have been more worried when we moved in and had dead bugs everywhere. However, I was deep into my third trimester and in a new state. I submit no less than 4 requests for roach control and the only reason it stopped was the snow on the grounds. We must have seen no less than 50 roaches. By the time it warmed up and the roaches were back, we had moved. After the place was professionally cleaned and all of the furniture was gone, we still saw 9 more roaches. Ironically, after I discussed this with the management staff and the pest control company, it was remarked that this isn't the building they "normally" have issues with roaches. Also, be careful about the post move out charges. Frankly, if I had more time, I would fight the obscurity of needing to pay to replace their beige carpet.

Today my mom and I were supposedly served a notice of non-renewal. This letter is a product of…read moreincompetence and a lack of accountability by a corporation that has always cared about the bottom dollar in opposition to residential satisfaction. For over 20 years I have lived in apartments across VA. My mom has 20+ years in addition to me. We have barely even been acquainted with the offices of most apartments in which we've resided, both together and separately, but still maintained amicable enough relations to comfortably coexist with one another. My mom is a hardworking, kind-spirited, loyal, prideful and spiritual woman deserving of all of her flowers. A crooked head manager hiding behind her arrogance and complacent minions in the front office are no testament to my mom's character. We have spent 3 years exhaustively reaching out to resolve residential conflict that we pay INCREASED RENT IN THE MIDST OF A PANDEMIC to have addressed. Instead of conflict resolution or even visiting our unit experiencing problems ongoing, my emails were literally counted (as if emailing residential management about residential conflict/their breaches of lease is a crime) and ignored. The manager gaslit my mental health to a courtesy officer that she sent to my home after ONE single phone call pleading to diffuse neighborly conflict I had withstood for over 2 years prior to finally calling in. The officer literally heard me out and understood where I was coming from, he was kind and attentive to the issues that were still left unresolved by management after he left. To save face, they assured him that they would get to the bottom of everything and continue to fake reviews and sugarcoat testimonials on their website. My current upstairs neighbors were allowed to freely harass my mom with their noise and then send a fire marshall to our home after making a false claim that "she thought our residence was catching fire." We have about 4 smoke alarms, regularly tested, that uttered not a single sound. The aforementioned neighbors have had a problem with the poor insulation I have LONG complained about on a regular basis for 3 years. Now I have a crazed woman fighting my ceiling, surveying my movement and calling the fire department because they can hear the plumbing and the air ducts through the walls. Management has ignored any provisions to their units and any valid criticisms from residence who overpay their meal tickets and for the first time in over 5 decades between my mom and I living in apartments, we are being threatened to leave. We are entitled to our rent refunded for the emotional distress and breach of ordinances that apartment management and residents alike have inflicted upon us considerably during our stay. My grandfather, the finest of gentleman and twice-survived Vietnam veteran who raised me to be a resilient but loving woman, just died on me. I spent every year I've lived here taking care of both my grandparents while my mom worked to take care of us all and still had to deal with the backwash of issues that the apartment management to whom we pay rent should have handled. Do not move here under any circumstance. Your money and your mental health will be siphoned without a second thought. The management is sheer evil.

There are much better places to rent in Williamsburg. The facility is dated and old. The property…read moremanagement team is focused on compliance and not customer service. For example, when we needed service we were told that we had to wait an extended period while they supported a safety inspection. Read the fine print in the contract as it contains several additional charges such as daily trash service and community electrical charges that are not highlighted before signing the lease. Although you lease for a specific period, it is incumbent on the renter to give 60 days notice. The property manager does nothing to remind the renter of the 60 day period as just another way to take advantage of the tenants and extend an unwanted rental period. Tenets receive two to three junk emails per day from the property manager; unfortunately they don't differentiate these from important correspondence so it's very easy to miss messages that are meaningful. The property manager does not post important messages in the property portal. Prospective tenants beware. .

My recommendation Look at the property and amenities before…read morepaying the large application fees. The fees are not refundable. I decided not to sign a lease and walked away very disappointed because they essentially stole hundreds of dollars from me. Update 10/12 Refund received but they definitely didn't plan to refund my application fees until I looked at the law and sent a very assertive email. They can only keep 50$ by law. Don't let these corporate rental companies bend you over!

I've lived here for about 11 months, and as we're getting ready to move out, I wanted to leave an…read morehonest review for anyone considering this place. The good: The community itself is genuinely one of the highlights. They host monthly events, and I've met a lot of friendly and respectful residents. The dog-wash station is super convenient, and as a dog owner I appreciated having that available. The grounds are usually kept in decent shape, and communication from the office was generally timely. Maintenance was also consistent in notifying us about any upcoming work, and they always followed through. Also, the cleaning staff deserves a special mention -- they're always kind and do a great job. The area itself is convenient, with the outlets, gym, and gas stations all within walking distance. The not-so-great: The biggest issue during our time here was the constant construction. It's been going on year-round, and early-morning noise has made it almost impossible to sleep in after long work weeks. Parking has been another ongoing struggle due to heavy machinery taking up multiple spots for months at a time. Even though the complex requires DNA swabs for dogs to help with cleanup accountability, there's still a surprising amount of dog waste left around the buildings. As pet owners, it's frustrating and concerning. Door-to-door salespeople also find their way into the building pretty regularly despite the controlled access. We've had multiple people knock on our door trying to sell internet or other services. Safety-wise, I generally feel comfortable walking my dog at night, though there is a homeless encampment in the woods behind the property. It hasn't caused issues for us, but it's worth mentioning for awareness. Final thoughts: Parking: rough. Noise: moderate to high due mainly to continuous construction. Maintenance: solid. Pool/amenities: good. Community: great. Dog waste: an ongoing problem with no real solution in place. Area: convenient, especially for military or anyone who's away from home often and doesn't mind the basics. Not a bad place by any means, but definitely has some things to weigh depending on your lifestyle. P.S. One thing I do want to note: when we moved in, we were told the apartment was "ready," but there were still fleas present. We were told the unit had been cleaned and were initially told it might have come from our dog, but she hadn't been itching at all before moving in. Our move-in date had already been pushed back a week, so it was frustrating to walk into an issue like that. We ended up spending our own money on treatment for our dog and on additional cleaning supplies both before and after the flea bomb was done. Management did place us in the Airbnb-style unit on the same floor during the process, which we appreciated, but ideally this shouldn't have been something we had to deal with during move-in.

I love the location - all within walking distance to whole foods, ulta, mellow mushroom, of changs…read more- all some of my favorite spots :) Great gym and ‍ pool ! The staff is also amazing

We relocated here from Boston 3 weeks ago and it has been wonderful…read more Theplaceitself is kept in immaculate condition. Maintenance has been outstanding and we even had service on a Sunday. The amenities are something like a resort and the staff works very hard to ensure that each tenant is part of a new family here.

I can't express how much we loved living in High Street Luxury Apartments, I would recommend to any…read moreliving or relocating to Williamsburg. The maintenance team Ryan and Luis are always there to give a hand when needed, the apartments are stylish, peaceful and beautiful. We loved our neighbors and awesome amenities. They are all about the details, online\interactive activities for the residents, cute little gift and care packages left at your door on special occasions, and what truly made our experience amazing was the property manager Madeline, she is the absolute best! Always there to answer questions with a Smile, check up on every detail, she made us feel at home from day one. She made our living experience extraordinary!We loved our apartment and the team!!!!

There's a big website out there for just apartment reviews so if you want lots of details, that's a…read moregood place to go. I love living here considering what I get for the price. If you've got a small budget, this is probably your best option in Williamsburg. The staff are friendly and repairs are done promptly. The staff is small and has probably been here for a while, so they seem to have a sense of personal commitment in the work. Also you get a swimming pool for a price bracket in which you'd never expect one. If you're a graduate student, this is a good place to live.

I cannot say enough about how great the staff is, especially Temple! She was outstanding in every…read moreaspect By going while beyond our responsibilities to help me out in a time of need! It is an excellent community with an excellent staff and I highly recommend it to anyone who is searching for a new place to live!

My search of finding a new home for me and my son became stressful until I finally found this…read moreapartment complex that met all my needs. It was in my son's school district, in the center of everything I needed in the area and in my price range. The tour with Mr. Colin was remarkable. He informed me of everything I needed to know, answered all my questions and addressed my concerns. He even communicated very well through follow up phone calls, emails and text in a timely manner. The staff is incredible with communication. Although we didn't choose the property due to other obligations I would apply again in a heartbeat to be part of this community. I am big on communication, and a clean property that's convenient. Thank you again Colin.

I lived there for a year. I will start with the good. The pool, the end. Next the bad, when we…read moremoved in they did not let me view the place i though wow how weird but i digress the bathroom had burn holes in the floor, the garage had holes in the wall. The washer machine is so tiny but bangs around everything you use it no matter how you position clothes or how much are in there. The walls are paper thin, every hour you hear cars driving on the street as if you are on the street. EVERY-MORNING AT 430 AM. About half was through our lease our power gets cancelled, i tried to deal with dominion, with no help saying the apartment complex took it over and they couldn't get ahold of them. So then i get back dated all the bills and have to make a new dominion account. Finally our lease is up, thank god. Our move out process was HORRIBLE, don't try putting your notice to vacate in their own portal bc no no no it won't account. Then there portal started going crazy with charges and late fee as we still live there and never was late on a bill. So i go to the front desk they tell me to ignore it and since i paid a full month and not pro rated my water and trash bill should be paid for with the extra money. ok red flag. Then move out day, before hand i tried to make an appointment for a walk through, no help or appointment so i ask when i go to turn over the keys. No assistance as no one was there that could help. But i was told to look out for a letter/email with any charges, so about 2 .5 weeks go by and still nothing so i think what the heck let me just go into the portal. OVER 1,000$ of charges. Crazy and I SPENT COUNTLESS HOURS CLEANING. So i tried calling multiple times, which by the way they never answer any of the 5 different number they have so i left a message. I got a call back basically saying she'll look into it. I went back and fourth on some crazy charges. ANYWAYS I would just like to say. If i was looking for a places to live I would choose somewhere else. It's a headache and money put even though the rent isn't that bad. They get there money at the end lol.