Re-engaging my PT program after a fall and fractured femur last January. Staff is very friendly…read moreand VERY professional. They know what they're doing and I'm really happy I selected Sheltering Arms!

The staff is kind, considerate and easy to work with. The therapists are outstanding! Lori Blair,…read morein particular, is the number one choice for those suffering from Bell's palsy.

The brochure that I received in the hospital in the hospital was not what I experienced here. When…read moreI left the hospital I was able to walk on a walker to get myself to the bathroom. After the staff evaluation, I was placed in a wheelchair and told for my own safety ( with no falls or history of falls) that I needed to remain in this until the next week eval. There reason for keeping me in a chair was because in the hospital my blood sugar was low but at no point while here did they check it. After eval I was not given or told about a PT schedule which is what I was there for. I was also placed in a room with an older female who could not get herself to the bathroom. Before arriving my doctor told me I would be in rehab for 2wks. The staff at the rehab told me I needed to give 30 day notice. I was told to not cry because I was emotional of being there and if I upset other patients then a psych evaluation would be done. I called my doctor and family members before leaving less than 24hrs. The residents I met and PCA were lovely people but that's it. Most of the amenities that were described in the brochure, were either not shown or discussed. When moving around I didn't see these amenities. For example, personal concierge services, onsite beauty salon, vibrant activities and entertainment. The awful Food uncovered was left on my bed table when I came out of the bathroom and I was not shown a dining area.

This place is wonderful. My wife is there for rehab after a long bout with cancer. The care she has…read morereceived has been absolutely first rate. The people there from the nurses to the therapists to the social workers to even the people who clean the facility are uniformly friendly and professional. The staff are very attentive to my wife and the fact that her doctors at VCU check on her there regularly and are in touch on a frequent bases with Beaufont gives me great peace of mind that she is being well cared for. One more thing....the food is even good there. I have never said that about any health care facility before and my wife has been in quite a few over the past year and a half. While I wish my wife were home now, I am thankful that she is getting the care she needs to come back to me fully recovered. Very thankful for their care for my wife.

My mom was at The Laurels for approximately 2 1/2 weeks. She was left in wet bedding and…read moreundergarments for extended periods of time. Sometimes only being changed 1 a day. This led to a massive yeast infection on her back, buttocks thighs, genitals. This also contributed to a UTI that was only treated with certain antibiotics. When she was discharged from hospital to The Laurels her insulin was mistakenly discontinued. When we reported this we were brushed aside and ignored. She'd been a diabetic for over 30 years and followed closely at the hospital. After 2 1/2 weeks, her blood sugar was 520, she was confused, weak, disoriented, but that morning they got her dressed for a doctor's appointment without noticing any of this.

I've found my stay here to be very instrumental in my progress and recovery. My physical therapist…read morewas my catalyst and motivation along with other staff members . The first encounter i had was DeTonya who came by and made me feel welconed to the facility.. The nursing staff is great and i couldnt have asked for a better stay. The nurse practitioner Abby was also very helpful in managing my meditations. I am thankful to the entire team here at The Laurels of Willow Creek.​

Petersburg location: Quality care, amazing staff, progressive and continuous levels of the…read moreprogram. Highly recommended.

Horrible administration. Stay far away! Totally botched a family members rehab and is super quick…read moreto kick them to the curb.

Lexington Court is a nice quiet nursing home and rehabilitative facility tucked away in Richmond's…read morefar west end off of Gayton Road. You can also reach it via Ridgefield Parkway. The staff are friendly and help. If a resident gets sick and has to be hospitalized then you don't lose your bed while you're out. If you come for rehabilitative services and decide to stay for long term care then you will have first choice over someone that isn't there which is awesome. This facilities medical and physical therapy staff are not contracted but in house staff that works with this facility. Therefore, you get to know the staff. There isn't different contracted staff coming in out daily where you don't get the chance to know. If ever you're looking for a facility, be sure to call the admissions director, Doyle Hull for assistance and a tour.

PLEASE DO NOT LEAVE YOUR LOVED ONES AT THIS FACILITY! The conditions observed are deeply concerning…read moreand unacceptable. I am appalled that this establishment continues to operate without accountability for the neglect and abuse I personally witnessed during the 48 hours my mother was there, which ultimately contributed to her passing. During our brief stay--where we were with her approximately 90% of the time--I observed numerous issues that no elderly individual should endure. These included cockroaches, medication, and feces on the floors, which remained uncleaned throughout our time there. There were dirty diapers under beds, in sinks, and in hallways, and the overwhelming smell of dehydrated urine was pervasive. Patients requiring assistance with feeding or hydration were not provided with food or water throughout the day. Staff failed to check vital signs, wash, or change patients' gowns. Many patients were found completely unclothed, with no efforts made to dress them. The staff appeared disengaged, often sitting in corners eating and using their phones, neglecting their responsibilities to the patients. Additionally, beer cans and dirty gloves were observed in the parking lot. When my mother was scheduled to be placed in the dementia ward, we arrived early to meet her there. The conditions were shocking: urine on the floor, patients wandering without supervision, and a man walking around without pants. I immediately informed staff that my mother could not stay there, and they agreed to move her to the first floor. Upon her arrival, she was placed on a broken, dirty bed in a deplorable room. She was begging for water, but staff refused to assist. Due to her pneumonia, she needed to be positioned upright to drink, but because the bed was broken, we had to manually sit her up and provide water ourselves. My mother is unable to use her arms and legs so she requires full assistance with all of her activities. Once moved to the first floor, she was left unattended--without food, water, vital checks, or any form of assistance. We had to hunt down the nurses and beg them to take her temperature and give her cough medicine. She was crying in pain and they said there was nothing they could do. We were trying to move her out of there as soon as possible however this was a weekend and making new arrangements was not possible until Monday. We cared for her during this time, but when we left for a few hours during the night to rest, we returned the next morning to find her unresponsive. We had to insist that staff measure her temperature, which was 103°F, and call emergency services. They failed to check her oxygen levels, which were dangerously low. She was transferred to the hospital, where she was placed on a ventilator and later passed away. No individual should be subjected to the conditions described here. This place is what nightmares are made of. This facility must be shut down or held criminally liable for neglect and abuse. The staff involved should be terminated immediately. I have documented evidence, including photographs, which have been provided to Adult Protective Services. If you are seeking a nursing home for a loved one, I recommend consulting resources such as Medicare Care Compare. As of now, Canterbury has a two-star rating out of five based on health inspections and other criteria. The hospital informed us that the patient's they see that come from Canterbury are always in terrible condition and that there is new administration there because of all the problems they had. I spoke to the new administrator and she did not seem surprised by what I was telling her. My understanding is she has been there since May but she needs to hurry up and do her job and protect the people that are currently in their care.

My Mother was admitted about a week ago; the staff from everything I have seen are incredible. She…read morecame to the rehab, after having a bad UTI that turned into Sepsis. Nurses are incredibly caring and attentive. Three hours a day of rehab (Occupational, Physical, and Speech); I will update this review once she is discharged. My next door neighbors in also at this same rehab; she too has been treated well. I believe this is a short term rehab hospital verses a long term one. But it definitely is a 5 star compared to other rehab hospital in the area. The location of the rehab is in an excellent location as well. It is directly across the Street from the Mary Washington Hospital ER.

I spent 3 1\2 weeks between ICU at Mary Washington Hospital and Encompass Health Rehabilitation…read moreHospital within the last month. I had never been to the rehab hospital .before. I had had a second seizure along with other health issues, (pneumonia, UTI, SEPSIS which brought me there. I WAS VERY SICK. In spite of it, I bent over backwards to b pleasant because the good workers deserved it. I arrived at Encompass late, approximately 11:30 PM, but had been told I'd go there at 3 pm. I guess you were running late. The intake team was very good and welcoming. I was told what my basic days there would entail. I wanted to come home badly so knew I would do all I was asked to make that hope a reality. I met and worked with many people (nurses, CNAs, occupational therapists, physical therapists, speech therapists, doctors, and case managers....) I had only one real issue with an occupational therapist and I did report her, which is not me at all. All I know is her first name was Cheryl, and she doesn't work there often. She should never spend a day working there. She came at 8 am for me to take a shower my 3rd day with you. I have chronic back pain resulting from three major back surgeries and hot showers help the pain so much. I was so looking forward to that shower. I admit I was very weak, and her method ,involved my doing everything myself, and talking down to me when I struggled I took her condescending attitude but my being anxious and not trusting her made my pain level shoot sky-high. I tried to talk to Cheryl, but she treated me as nothing but an imposition. I told her another OT had helped me shower two days earlier to which she rudely replied, "so you don't really even need a shower.". I hadn't slept for a week and was quite emotionally down and did not need to be talked to like I was a child and a problem. My husband came to see me a few hours later and found me crying in my bed - not a good experience!!! The other therapists I worked with were good. It's a shame how one person who has no business being around people who need encouragement and compassion to recover can ruin the entire process. I hope my experience was not the norm.

my mom and dad are at this facility. They both recieve excellent care. My mom is on hospice and my…read moredad is in rehab right now

I came into Laurels not able to walk or stand on my own . The staff was great from the Nursing…read moreto the CNA. I was treated with respect and dignity PT and PT were deligent in working with me Activity was fun I thank everyone for the great care I received I am going home able to walk steps, able to do things I could not before I am so grateful to Laurels of Bon Air and would recommend this place to everyone.

I have experienced several rehab facilities in Charlottesville,VA. Not one of those facilities can…read morehold a candle to Monroe Health & Rehab! From the first day when I arrived, when the Director greeted me & welcomed me at the door, I have felt comfortable. The staff seems to care a lot which is evident by the quality of care I've been getting. Also, the number of "agency" workers is very low. This translates to a more caring caregiver! The physical therapy & occupational therapies are excellent. The department is fully staffed I addition, the doctor on staff is a geriatrician --a doctor who specializes in care of the elderly. He knows the intricacies of the aging body as well as how medications affect different people. On staff, also, is a dietician who interviews each new resident about what the resident likes & dislikes. Menus are available ahead of time for breakfast, lunch & dinner. Plus there's a list of available selections shouted the resident not like what's on the regular menu. Transportation is available to take residents to misc. doctor appointments. There's a monthly calendar of all scheduled activities. If a person wants an additional activity, staff will accommodate the resident & try to form a group! There is also onsite dialysis treatment.

Left Rochester NY in 2021 and my family found most of the same services we left, except a…read morechiropractor that was looking to teach you to not become a permanent patient. This place nailed it. They teach mix chiropractic for immediate relief with physical therapy and exercise to ensure the difficulties do not return. My daughter had some hip issues that she was helped through and after a couple weeks has seen full recovery and it only took a few exercises and appointments to correct. Stuck with an office that won't really help you NOT become a permanent patient, please check this place out!

The team at Elite Spine helped me rehab partial ACL and MCL tears in my knee. They provided me with…read moreall of the tools and resources necessary to return to sport. Dr. Mason has a plethora of information at his disposal and has a well rounded approach to recovery. I was afraid I could not return to my sport, but they were very caring and helped me in many ways in my healing process by helping me stay on track and keep a positive mindset. I cannot thank them enough!

The PTs are incredible. Highly trained and experts in their fields…read more Notes to office: please put up a sign to ask people in waiting room to use AirPods or headphones when using phone. Sitting and waiting for a family member with the TV on and also listening to multiple people's social media streams is no fun after a stressful day of caregiving. Also it's a little unwelcoming coming in and being expected to sign in on our phone when there are people there that don't acknowledge you. I don't like the way all of this is going in the healthcare field. It is isolating enough.

Rachel, You seem to…read morehave made some assumptions about my behavior that you didn't communicate to me. Your comment about "everything being painful or involving too much stuff" tells me that you assumed that I didn't want to do the work. Why would I go to PT if I didn't want to make progress? When a patient says something hurts, you should listen to them and make modifications. I'm going to explain my reality to you. I hope that with your next patients, you'll be more mindful and considerate of their needs. You have a full schedule and I can only attend your latest appointments at 2 or 245 PM. I am not usually awake until 2 pm. I have a late sleep schedule and a sleep disorder from PTSD. I have PMDD and I'm in perimenopause which makes this worse. I generally avoid appointments in the 2nd half of my cycle to reduce my stress and the stress that I might put on others at this time. I've also been sick from an antibiotic recently. I made it to the last appointment even though I felt like death. You made a decision to fire me a month ago and you did not communicate that with me. That's not considerate or good care. I don't understand why you didn't communicate your concerns earlier or tell me that there was an expectation about attending in a certain cadence. Your organization is terrible about informed consent. I told my friend about this interaction today and he said this is how abusive people behave. Your judgements and behavior feel ableist and authoritarian. I thought the main problem was the administration, but now I see that you are part of it.