My two kids have been with Allegro since 2008 and patient of Dr. Ginsberg exclusively. We found Dr…read more Ginsberg after my daughter's birth trauma and Dr. Ginsberg has been nothing but wonderful provider and listener. My now 6-foot-tall son is 19 years old and still see Dr. Ginsberg! Dr. Ginsberg is easily a 5 out of 5 stars provider, she cares about her patients. She treats her patients with so much respect that my two teens/young adult feels so safe with her.
The billing department on the other hand is an absolute nightmare.
First, the hold time is ridiculous, once connected, keep your fingers crossed that you are dealing with a staff member that is competent and compassionate and LISTENS!
We've had some insurance challenges lately and been talking to the insurance company and then relaying messages back to Allegro since March of 2025. Have dealt with Denise, Lexi and Cassandra, all 3 pleasant and tried their best to help. Lisa, on the other hand is rude and incompetent.
As another review mentioned, Lisa does not seem to care.
From the get-go of her answering the call, she was telling me "Hold hold hold hold!!!!", "oh oh oh hang on", "let's get to one thing", "just answer my question".
Then told me "I am putting you on hold" - all in 5 minutes or less.
When I responded with "No, you don't even know what my question is", she said "I am putting you on hold anyway".
Today, the office manager Radu called to extend their apology and explained that Lisa was perhaps trying to read the notes on my account? Perhaps, but there is certainly a civil way to tell the customer that. Although, based on other reviews mentioning Lisa in particular, this seems like a pattern of the "I just don't care" behavior.
An employee represents the company, in the short 5 minutes conversation, Lisa made us feel unwelcome, unvalued.