I really enjoyed the care my children received before the change in management a short while back…read morebut since there has been big changes, I have noticed shift in quality of care. recently my child broke a bone and we needed the care team to coordinate with our medical in a timely fashion so my child could be properly treated by an orthopedic specialist. I was told that it would be handled by the next day but when I was told to expect a call or call them, It was impossible to get through to them for the durability of a week. prolong my child's ability to get his broken bone treated. when I left a voicemail expressing the urgency, I never received a call back nor any response or apology for dropping the ball when a child cared for by them had a broken bone. I eventually felt unsafe with them caring for my children and found a much better primary care physician who handled everything in just a day. which is also a previous physician that worked at stepping stone while under the previous management. if the management was still under the previous owners, the rating would be much higher.

My 4 month old baby has a flat head and a head preference. We got a recommendation for waypoint and…read morehave been seeing them for about 2 months on a weekly and every other week basis later. The staff is great and so helpful explaining things to me. They work really well with my baby regardless of how well rested he is. Scheduling and payment with insurance is easy. They also were happy to decrease frequency when we made progress and want to make sure that we're set developmentally before completing our time with them. My son probably loves this place the most since there are so many fun toys .

Extremely disappointing experience with Swedish Hospital pediatrics…read more I was billed twice for the same visit, which was a routine infant wellness appointment. One charge was around $320 for the wellness visit and another around $340 labeled as an outpatient visit for the exact same appointment. Previously, I was also charged separately for a 20 minute visit, which is not a short visit, and another longer visit. It felt like I was being billed by the minute without any clear explanation upfront. The breaking point was during a wellness visit when the doctor asked about a prior sinus issue and briefly checked it. That alone triggered a second charge. I was never informed that answering a question during the same appointment would result in additional billing. After multiple calls, they refused to correct it. This feels misleading and unacceptable. Parents should not be penalized for basic care during a scheduled visit. I have since switched providers to a practice that actually prioritizes patients over billing tactics. Take your loved ones somewhere else where they care about providing care more than ripping you off.

While we loved Dr. Obih, we only had a couple of appointments here before our old doctor opened up…read morehis own practice, so we switched back to him. We had positive experiences besides one appointment having a 30 minute delay.

We saw Staci Scott at Village Pediatrics for ADHD med management and genetic testing review…read more Unfortunately, it was a very disappointing experience with no useful recommendations. Our teen arrived unwell and we asked if she should wear a mask but were told no (headache, nausea, post-flu), mentioned it repeatedly, but there was no basic empathy or accommodation--no temp check, no relief suggestions, and loud talking continued despite requests for quiet. When our teen felt like vomiting and nearly passing out, the response felt dismissive. The appointment ended abruptly after Staci got upset, stormed out, and left us with no med plan or next steps. Our kid ended up throwing up in the waiting area with no follow-up help or call afterward. We own that our teen was moody (sick + ADHD), but we expected better de-escalation skills, empathy, and flexibility--especially from a specialist in teen ADHD. Lacked strong interpersonal skills and neurodiversity awareness in tough moments. Wouldn't recommend. Look at her google reviews as other families had a similar experience. Kristi the other nurse only works one day a week and the other one left. There's no other "medical" staff so you'll likely be stuck with Staci and no alternatives. We have never seen a single person there in the photo she has of her practice.

Finding Staci Scott and Village Pediatrics felt like the biggest relief of my life! While dealing…read morewith a very challenging medical situation for our oldest child, we previously had left 2 other practices because we felt that they couldn't meet our needs. It's not an exaggeration to say that Staci came through for us in the biggest way when we felt like we were drowning. She has continued to do so for nearly 10 years and for all four of our children. She always gets us in same day if needed, is punctual, spends a lot of time with us, and never makes us feel rushed. Staci responds to messages same day and gets refills in for us as quickly as humanly possible if I ever drop the ball. Staci has been tireless in her efforts to help us find answers to challenging medical issues, and she is always current on the latest research. She is kind and patient with my children, even on their hardest days. If you have a neurodivergent child, I cannot recommend Staci enough. The front office staff (Katelyn and Sara) are wonderful too. They know me and all of my children on a first name basis, and it feels like they bend over backwards to always help me whenever I am in a bind, whether it's trying to fit me into a very full schedule, get a message to Staci between appointments, deal with insurance, you name it. They are welcoming and kind to my children, and always try to help them find a favorite sticker, no matter how long it might take them to decide . On rare occasions when Staci is unavailable, we have seen other practitioners and have always been pleased with their care. The office is clean and warm and friendly, and feels like a comfortable and safe space to my children. My youngest is 2 and he recently started pretending that one of his cars is named Dr Staci. If one of his brothers has an appointment, he always wants to go too. All of my children would agree, Staci and Village Pediatrics feel like a part of our family in the best way possible.

I highly recommend Dr. Zhou. Knowledgable, intelligent with good bedside manners.read more

Dr. Zhou is absolutely incredible…read more  It's been about 1 months since my surgery and I cannot be any more pleased to have had him as my doctor/surgeon. He is thorough, caring, and extremely knowledgeable. After diagnosing my health issue, he came up with a game plan and made me feel cared throughout the process. The medical staff was very responsive, from scheduling, Insurance, and pre / post surgery appointments.   From the bottom of my heart, I could not be more grateful for the care I received from Dr. Zhou and his medical team.  TD

Like many others, you CANNOT say anything at your child's wellness exam and have to teach your kids…read morenot to say anything as well or else Alina from billing will charge you an "office visit" fee. My friend got a charge for the provider writing for a referral that they didn't even want. Another friend got charged when their child answered how school was going for them. Anything and everything will be used against you unfortunately. Even a medical form for school requires an extra surcharge. These are our kids and the allegro practice is to have you be silent about any and all concerns you or your child may have.

We had a great doctor eight years ago, but he has since retired. I switched to a new doctor, and…read morealthough there are some questionable practices, overall, I think she is good. Recently, I brought my two kids for their annual health check together, which should have been fully covered by insurance. However, the one-hour visit was billed as four separate visits, including two "professional visits," because some topics discussed during the check-up were deemed "out of scope." This happened despite my explicitly stating that I only wanted an annual health check. And the outcome of these so-called "professional visits" was that the supposed "their concerns" turned out to be false alarms. To make matters worse, they urgently warned us two days later not to take the medication they had just prescribed during the visit. Like many others have noted, their billing department is terrible. The representative I dealt with was arrogant and rude. I escalated the issue to their manager, but no one responded until a week later. Their billing department even "taught" me that I need to ask whether a topic falls within the scope of an annual health visit before answering any questions from the doctor. For example, if the doctor says something like, "I feel your child might be at risk for cancer in the future," or "You kid could have a life-threatening condition in the future," you shouldn't respond--otherwise, you'll be charged for a professional visit. You might as well bring a lawyer with you to your appointment! I would genuinely appreciate it if Allegro could create something similar to a Miranda rights warning for their customers: You have the right to remain silent. Anything you say can and will be used as a basis to charge you extra.

Have had exemplary care here from Dr. Baran and the ophthalmology team. My som has been scheduled…read morelast minute several times and they staff is always very accommodating in scheduling, etc. Dr. Baran is very helpful and professional and after seeing 3 other Dr's, she was able to pinpoint his condition and recommend a treatment. Very satisfied with every aspect of our care here. They also have a toddler play area and a Starbucks on site. We will be coming back for sure, for treatment but I would recommend it for anyone looking for excellent Ophthalmologic care.

Complaint Regarding Our Experience at Seattle Children's Hospital…read more I am writing to express my disappointment regarding our recent experience at Seattle Children's Hospital. We brought our toddler to the hospital because he was in significant discomfort. Although we understood that we did not have an appointment, we were extremely concerned about his condition. We waited for approximately two hours, during which our toddler cried continuously almost the entire time. It was heartbreaking for us as parents to watch him suffer without receiving any assistance. During our wait, another family was kind enough to offer us their place in line so that our son could be seen sooner. However, the nurse refused to allow this and repeatedly told us that we had to wait until our scheduled appointment time. While we understand that hospitals have policies and procedures, the interaction lacked empathy and compassion. Rather than acknowledging our child's distress or attempting to explore any possible alternatives, we felt that our concerns were simply dismissed. What upset us the most was not only the wait itself, but the attitude we encountered. We felt that no one seemed to care that our toddler had been crying continuously for two hours. We were never offered reassurance, updates, or any indication that someone understood how difficult the situation was for our family. A few words of compassion or an effort to check on our child would have made a significant difference. As parents, it was incredibly stressful and emotionally exhausting to sit there watching our son cry in pain while feeling ignored. We left the experience feeling frustrated, helpless, and disappointed. This is not the level of patient-centered care we expected from a children's hospital. We respectfully ask that Seattle Children's Hospital review this incident and consider providing additional training on compassionate communication and patient care. We understand that scheduling policies must be followed, but families with young children who are clearly in distress deserve empathy, respect, and better communication while they wait. We hope our feedback will help improve the experience for other families in the future, so that no parent has to feel as unsupported as we did.

DR. GLASSY IS THE BEST! We have been beyond happy with Dr. Glassy. She is patient, kind,…read morecompassionate, extremely knowledgeable, and wonderful with every age. When I say patient, she is not only patient with the kids, she is extremely patient with the parents and all our million questions! She must be so busy but we never feel rushed. When my brother moved here, I told him he was allowed to pick any doctor for his daughter he liked but it had to be Dr. Glassy! The other people in the practice are great as well. We had a scare with my baby and I came in crying. Everyone, from the front desk to Kathy the nurse to Dr. Quinn was warm and calming and kind. They have built a practice on excellent care and amazing bedside manner. We will never leave MI pediatrics and I'm so grateful to live on Mercer Island and can go to them.

We really appreciate the care that both Dr. Quinn and Dr. Evans has offered our daughter. So…read morethoughtful and consistent. It's outstanding to have practice that has been deliberate about maintaining availability for existing patients rather than expanding beyond their capabilities.

Experience was great and professional people working there. Everything went well! We weren't there…read moretoo long and was happy about the care we received

We were referred to Newborn MD by our pediatrician for our son's procedure. I was nervous (as to be…read moreexpected) but knew we wanted the procedure done. From the scheduling process to the actual office visit, we had a fantastic experience. Nicole at the front desk was really responsive during the appointment setting process and was great at the appointment too. Dr. Witz walked us through the procedure and was great at helping me feel comfortable during the visit. My son healed up amazing and Newborn MD was very thorough about providing instructions regarding aftercare and making sure we understood the process. Highly recommend Newborn MD, worth the drive to Mercer Island.

Amazing, Amazing doctor. We've been blown away by the attention and care she's been giving our…read morechild.