I really enjoyed the care my children received before the change in management a short while back…read morebut since there has been big changes, I have noticed shift in quality of care. recently my child broke a bone and we needed the care team to coordinate with our medical in a timely fashion so my child could be properly treated by an orthopedic specialist. I was told that it would be handled by the next day but when I was told to expect a call or call them, It was impossible to get through to them for the durability of a week. prolong my child's ability to get his broken bone treated. when I left a voicemail expressing the urgency, I never received a call back nor any response or apology for dropping the ball when a child cared for by them had a broken bone. I eventually felt unsafe with them caring for my children and found a much better primary care physician who handled everything in just a day. which is also a previous physician that worked at stepping stone while under the previous management. if the management was still under the previous owners, the rating would be much higher.

My 4 month old baby has a flat head and a head preference. We got a recommendation for waypoint and…read morehave been seeing them for about 2 months on a weekly and every other week basis later. The staff is great and so helpful explaining things to me. They work really well with my baby regardless of how well rested he is. Scheduling and payment with insurance is easy. They also were happy to decrease frequency when we made progress and want to make sure that we're set developmentally before completing our time with them. My son probably loves this place the most since there are so many fun toys .

Extremely disappointing experience with Swedish Hospital pediatrics…read more I was billed twice for the same visit, which was a routine infant wellness appointment. One charge was around $320 for the wellness visit and another around $340 labeled as an outpatient visit for the exact same appointment. Previously, I was also charged separately for a 20 minute visit, which is not a short visit, and another longer visit. It felt like I was being billed by the minute without any clear explanation upfront. The breaking point was during a wellness visit when the doctor asked about a prior sinus issue and briefly checked it. That alone triggered a second charge. I was never informed that answering a question during the same appointment would result in additional billing. After multiple calls, they refused to correct it. This feels misleading and unacceptable. Parents should not be penalized for basic care during a scheduled visit. I have since switched providers to a practice that actually prioritizes patients over billing tactics. Take your loved ones somewhere else where they care about providing care more than ripping you off.

While we loved Dr. Obih, we only had a couple of appointments here before our old doctor opened up…read morehis own practice, so we switched back to him. We had positive experiences besides one appointment having a 30 minute delay.

We saw Staci Scott at Village Pediatrics for ADHD med management and genetic testing review…read more Unfortunately, it was a very disappointing experience with no useful recommendations. Our teen arrived unwell and we asked if she should wear a mask but were told no (headache, nausea, post-flu), mentioned it repeatedly, but there was no basic empathy or accommodation--no temp check, no relief suggestions, and loud talking continued despite requests for quiet. When our teen felt like vomiting and nearly passing out, the response felt dismissive. The appointment ended abruptly after Staci got upset, stormed out, and left us with no med plan or next steps. Our kid ended up throwing up in the waiting area with no follow-up help or call afterward. We own that our teen was moody (sick + ADHD), but we expected better de-escalation skills, empathy, and flexibility--especially from a specialist in teen ADHD. Lacked strong interpersonal skills and neurodiversity awareness in tough moments. Wouldn't recommend. Look at her google reviews as other families had a similar experience. Kristi the other nurse only works one day a week and the other one left. There's no other "medical" staff so you'll likely be stuck with Staci and no alternatives. We have never seen a single person there in the photo she has of her practice.

Finding Staci Scott and Village Pediatrics felt like the biggest relief of my life! While dealing…read morewith a very challenging medical situation for our oldest child, we previously had left 2 other practices because we felt that they couldn't meet our needs. It's not an exaggeration to say that Staci came through for us in the biggest way when we felt like we were drowning. She has continued to do so for nearly 10 years and for all four of our children. She always gets us in same day if needed, is punctual, spends a lot of time with us, and never makes us feel rushed. Staci responds to messages same day and gets refills in for us as quickly as humanly possible if I ever drop the ball. Staci has been tireless in her efforts to help us find answers to challenging medical issues, and she is always current on the latest research. She is kind and patient with my children, even on their hardest days. If you have a neurodivergent child, I cannot recommend Staci enough. The front office staff (Katelyn and Sara) are wonderful too. They know me and all of my children on a first name basis, and it feels like they bend over backwards to always help me whenever I am in a bind, whether it's trying to fit me into a very full schedule, get a message to Staci between appointments, deal with insurance, you name it. They are welcoming and kind to my children, and always try to help them find a favorite sticker, no matter how long it might take them to decide . On rare occasions when Staci is unavailable, we have seen other practitioners and have always been pleased with their care. The office is clean and warm and friendly, and feels like a comfortable and safe space to my children. My youngest is 2 and he recently started pretending that one of his cars is named Dr Staci. If one of his brothers has an appointment, he always wants to go too. All of my children would agree, Staci and Village Pediatrics feel like a part of our family in the best way possible.

I highly recommend Dr. Zhou. Knowledgable, intelligent with good bedside manners.read more

Dr. Zhou is absolutely incredible…read more  It's been about 1 months since my surgery and I cannot be any more pleased to have had him as my doctor/surgeon. He is thorough, caring, and extremely knowledgeable. After diagnosing my health issue, he came up with a game plan and made me feel cared throughout the process. The medical staff was very responsive, from scheduling, Insurance, and pre / post surgery appointments.   From the bottom of my heart, I could not be more grateful for the care I received from Dr. Zhou and his medical team.  TD

Like many others, you CANNOT say anything at your child's wellness exam and have to teach your kids…read morenot to say anything as well or else Alina from billing will charge you an "office visit" fee. My friend got a charge for the provider writing for a referral that they didn't even want. Another friend got charged when their child answered how school was going for them. Anything and everything will be used against you unfortunately. Even a medical form for school requires an extra surcharge. These are our kids and the allegro practice is to have you be silent about any and all concerns you or your child may have.

We followed our pediatrician to Allegro a few years ago. That doctor is now on leave, and we…read morecontinued to see a different doctor at Allegro. The doctors are great, no doubt. We love our original doctor whom we followed and our current doctor. Both are wonderful, but the admin part of has been awful. When we were new patients without access to the online portal system, it took me forever to call to wait for a human to talk to me. When we were in the clinic, the care team (doctors and nurses) are great, but the receptionist was like non-existing. We just walked into the designated room per text, which was fine. The worst part of Allegro is their billing department. They once billed under the wrong codes for vaccines, which was supposed to be completely covered if billing correctly, and sent us an invoice. I called the insurance company and realized the mistake, so I called them to correct the error. I understand that people make mistakes, so as long as they correct the error I would be okay. They agreed to make corrections, but they kept complaining how bad my insurance company was... Then again, this happened to a recent visit where I took my son for a wellness check up and had a brief conversation about growth. When you go to a check up and get measured, it's natural to have some conversation about it. The billing department insisted that it was a medical concern and billed me for it on top of already billing me for the comprehensive check up. According to the guy at the billing department, the wellness check up only included growth recording, so when we have any conversation about it would be categorized as a medical issue and would be billed as a regular office visit. I guess we just shouldn't even talk during the check up. So ridiculous! When I emailed them over the patient portal, they actually responded me with a response for someone else. How unprofessional! Since both doctors we love are no longer practicing here next year, we won't come back as we don't want to deal with their horrible admin team.

No. No no nope no no nope no…read more We took our toddler here. We couldn't book in advance as it was an emergency. We waited for a long time. We finally saw a doc and she had no ideas. Like, "(Shrug) Xray is ok he must be fine just take him home and come back if he gets worse." And then we paid for that? When did doctors get this garbage? Afterwards - We took him to a place called Zoom Care. It was weirdly much better. The doc there figured out the problem and worked on a solution and a few days later the toddler was back at full health. No wait and less cost. Seattle Children's has a cute logo but that won't cut it, pal. No.

Avoid this place like a plague. We always visit Seattle Children's hospital in Seattle for any…read moreregular issues like cold and cough for our kid and are always charged $125. This one time we made a mistake of going to the Bellevue location on Feb 4th and were charged $280 for the doctor visit plus $250 for one unit of nebulizer just to check off cold related Asthma as a possibility. So, $530 for a quick visit. Called their billing department and as expected, they had nothing meaningful to say, nor did they care about the customer experience. As always, there might be a response from the hospital on this review saying "Please call us and we will hear your case blah blah". Don't even bother replying coz we both know it's a waste of my time. Wish I could give this place 0 stars. Have to give 1 star to be able to post the review.

We really appreciate the care that both Dr. Quinn and Dr. Evans has offered our daughter. So…read morethoughtful and consistent. It's outstanding to have practice that has been deliberate about maintaining availability for existing patients rather than expanding beyond their capabilities.

Since we live on Mercer Island, thought it'd be convenient to try this place. Although the doctor…read morewe saw seemed fine (he has since left the practice), we will be seeking a different practice due to lack of customer service and the apparent practice policy of nickle-and-diming. We need a school form signed to administer PRN asthma medication for my son. The form is filled out and all we need is a signature from them. They insisted on charging a $25 fee to get a signature because the doctor needs to take time out of their day for a signature. Absolutely ridiculous policy. I do not recommend this place.

Experience was great and professional people working there. Everything went well! We weren't there…read moretoo long and was happy about the care we received

We were referred to Newborn MD by our pediatrician for our son's procedure. I was nervous (as to be…read moreexpected) but knew we wanted the procedure done. From the scheduling process to the actual office visit, we had a fantastic experience. Nicole at the front desk was really responsive during the appointment setting process and was great at the appointment too. Dr. Witz walked us through the procedure and was great at helping me feel comfortable during the visit. My son healed up amazing and Newborn MD was very thorough about providing instructions regarding aftercare and making sure we understood the process. Highly recommend Newborn MD, worth the drive to Mercer Island.

Amazing, Amazing doctor. We've been blown away by the attention and care she's been giving our…read morechild.