Before I ordered my truck, I did do some research on different dealerships reviews and seems like…read moreRoyal Oak offer the best car buying service. I did have a good experience. Had some initial discussion through their website and email with Jamall. Then I just walk in, told him what model and color I want, confirm the price and discount. Paid a $500 deposit, 6 month later I picked up my truck. Before I picked up, 80% of the work can be done through email exchanges. I think Sales prefer it that way too. I only had to be in the dealership for about 1 hour to pick up my truck, just to sign a lot paperwork and verify everything. Only down side is, Ford right now only offer 5.5% for 48month even with good credit unless you are buying something no one wants like a Mach-E . I can't comments on service/repair yet. But Sales team is very good and efficient.

After calling twice over the past month and leaving a message to schedule a recall repair, I went…read moreonline and made an appointment last week for today at 10am. I showed up before 10, stood there in by the service counter and was ignored. A guy behind the counter was looking at his phone. I said I had an appointment, he gave me a look and said "he was just an advisor, and someone should meet me. 3 other service members were talking amongst themselves and I was not acknowledged. That ticked me off, so I'll go to a different Ford dealer. Being in the service industry myself, that is a perfect example of poor customer service that is completely unprofessional. What a waste of my time. Get it together Royal Oak Ford...

Brett, Mike and the team are the best! Great service! The most honest in the business. Great…read morecustomer service. Reliable and very professional. I will always take my vehicle(s) to them!

These guys are the best and most honest car repair in Michigan. They even looked at the car I was…read moregoing to buy for free. ( it's been very reliable ). Highly recommend

This is where we usually have our periodic oil change. There's a cue so you have to leave your car…read moreand wait for them to service. You have an option to stay in their reception area while enjoying a complimentary cup of hot coffee or cold water. My husband and I opted to leave one of the car and left for lunch. It wasn't that long when we received a voicemail that the car is ready for pickup. They were on time. My husband notice that his car wasn't washed after service. He was wondering why they were not able to do it. I made a conclusion that maybe because it was super cold outside, and washing the car is not a good idea especially when it is freezing cold. Anyways, we will be back for the next oil change. By that time, our cars get a free wash...maybe :-)

I literally drove 20 minutes instead of 8 to a closer dealership because of the reviews for this…read morelocation. It was worth it. I was a few minutes late but was still taken care of once I arrived. Steve was a great experience. I was dropping my car off for its due service. He thoroughly went over what steps would take and gave me options and price compared. I waited in the room for a bit and there were bagels and donuts! My car was estimated to take 1-2 days but was ready for pickup four hours later! I was also given a rental car to use (my car is leased). Would definitely use this location for the future. When I came next day to get my car (I worked late) there were donuts and bagels again :) Thanks! PS: I saw reviews on google and reviews for "tamaroff Nissan" on yelp. Sorry to hear other poor experiences since mine was far from it.

Despite the circumstances leading up to our having to seek their services, my husband David and I…read morehave had great experiences at Suburban Collision of Troy, and a lot of that is thanks to Mike Robenhurst, the service consultant we worked with. We took our Nissan in for repairs after a pickup truck hitch had backed into and wrecked the grill. A week later, I was side swiped on the freeway. To make matters worse, after we got that fixed, someone backed into it and tore off the bumper while it was parked. Oy vey. From the start, Mike was professional, clear, and super easy to talk to. He took the time to thoroughly explain the costs and procedures before, during, and after the repair--so we always knew what was happening and why. He kept us in the loop every step of the way, and even followed up after the jobs were done to make sure everything was good. That kind of communication and care really made a difference. Having never been involved in any auto accidents before, I don't have a price comparison. But we only had to pay our insurance deductibles, so I guess that's a good thing. What could've been a stressful, frustrating situation turned into a smooth and even positive experience. Huge thanks to Mike and the team at Suburban Collision. Highly recommend!

Customer service is very subpar. Initial encounter with service rep wash rushed and rep talked…read moredown to me instead of explaining the process. Kept car For too long. Also did not review the repairs with me to ensure the work was completed. Would never recommend this place.

Family run business they do not try to sell you something you don't need. The prices are great in…read morethe service is fast. This is the one place. I will always go to when I need exhaust service.

Customer service! I went in at 7 am for an estimate on a muffler repair waited 6 hours had 1 person…read morein front of me and he got taken care of quickly while I waited, I do not recommend this service at all,

Great communication, fast same‑day starter replacement, and truly excellent service. Automotive…read moreAuthority took great care of my truck and made the whole process easy.

Worth the drive! Best auto repair shop ever, late hours to fit your schedule, super reasonable…read morepricing, and a very cut dog that often greets customers inside!

I had damaged my driver's side front bumper running into a concrete pillar in a parking lot. My…read morecare was 2 years old, so, i wanted the repair work done perfectly. I called several collision centers, but did not get a high comfort level until i talked with BR. I felt like they really cared about taking care of my car. I had some logistical issues, but they drove me home to accomadate me and resolved my logistical problems. They really wanted to help! The car was repaired perfectly! It looks beautiful. On time and as expected cost wise. PERFECT! I highly recommend BR!! Ken M

I ended up with a dead battery in the middle of a single digit degree day and after many…read moreunsuccessful attempts, was able to call B&R who came out and changed my battery in less than 20 mins. I live about 3-4 miles from the shop, so it may have been an easy drop-in, but Ray and Keena were amazing and extremely helpful, and the cost was reasonable given the cost of battery plus what a tow would've cost to a shop, plus labor. I genuinely appreciated their help and will definitely be looking to utilize them in the future!

I received an advertisement stating a Free Second Opinion after my VW was at the dealer for over a…read moreweek. A little skeptical at first, I gave these guys a try. It doesn't look like much from the outside. A smaller frontage with a nice lobby. The customer service and quality of work is what set Auto Pro apart from the other shops I've visited. Billy, AJ and Zain were all very courteous. Billy walked me through the repair process and diagnosis. They gave me a timeline. Updated me with text message photos of the work. And finally, offered me a ride when the car was done. I would say it was a good experience and am willing to recommend this shop if you're in Troy looking for a reliable mechanic.

I would give them 0 stars if I could. I went in to get the cable shift bushing replaced; instead…read morethey wanted to up-sell me on replacing the entire shift cable lol. They wanted to charge me $850 for the completely unnecessary service. They must have thought I was born yesterday. Instead I went to Green's auto shop, and got the bushing replace for 150, and the van works perfectly fine.