There are no words to describe how awful & unprofessional this company is. They hide behind emails & in my opinion harass the people they are supposed to be supporting. They send threatening letters to people that live in their communities. They would rather threaten you than help you. Do not expect for them ever to call you. They will always only email you. I would never buy in a community that this company is responsible for. They are rude & disrespectful. They have one female property manager that needs to take a seminar on customer service. They are the WORST. If I could give negative stars I would!!! They single people out & need major people skill training. read more

Foster Premier Property management company doesn't care about people's personal property. They call out contractors and don't care if they damage our property that sits on our own driveway because they claim that's "common area". Come on, really!! Now, I rent but the owner contacted Gina C. at Foster Premier and I filed a BBB claim against them. Seriously, you are hired to maintain and help this community and you're letting your contractors damage property without a care. PLUS, they allow contractors to use your utilities that YOU pay for, for example , water and electricity to upkeep the "common area" but they can't be responsible when a contractor damage items on the "common area" read more

Do not rent a townhome from Meadow Green Townhomes in Round Lake Beach. We were towed when the parking lot was paved without sufficient notice. Lost a days worth of work trying to find cars and get them out of towing. The owner of our rental did not take responsibility. The home owner association, horrible, no responsibility. Our notice was a tiny piece of paper on an outside mailbox that was not seen prior to the morning of. read more

If I could give them a minus Star I would. These Idiots were shoveling the snow to block you in from coming out of your garage OK. what idiot does this. I had to contact the office about that while I was out that day and they had to come back and fix it. read more

Our new manger, Kolbe, for Villa Salceda is very easy to work with and his follow thru is outstanding.

Company not responsive, no customer service values. A pain just to try to communicate. I've been trying to reach them for a simple matter of questions onamendments and balloting they sent out and, like past experience, they seem to return phone calls only sporadically. read more

Absolutely horrible management. Dealt with a totally rude property manager regarding an issue with my mom's fees. She was condescending, ignorant and refused to listen. They charge enormous fees to "manage" and my mom's yard looks horrendous. They basically continue to "fee" people out of Carillon and the board continues to use them. read more

This company does not deserve any stars. The staff is incompetent and the owner (Ron Foster) is dishonest. If you are looking for a new management company, look elsewhere. Foster Premier charges premium rates, but the level of service is seriously lacking. Property managers (we have had two) are extremely unresponsive and routinely ignore requests for several days. They are usually unavailable when you call the office or try to see them in person. In addition to monthly management fee ($2165/mo for a 52-unit condo), we are being charged for office expenses and bank fees to the tune of $250/mo. Since firing our old board of directors who never bothered to check that we've been paying twice the market rate for everything, we are now in the process of switching to another management company. We have interviewed several, and every quote we received was less than half of what we are paying now for same exact services (we have used our current contract specs to request bids), on top of that most do not charge any bank fees, which is contrary to what Ron Foster would like you to believe. read more

AWFUL property manager with some major attitude issues. Yeah I had to suck it up for over 10 years of dealing with them., Amazing how HOA system let it feed these horrible service providers to bring bread on the table. I rather talk to an outsourcing company on the other side of globe than these. read more

Foster Premier is excellent! They handle all of my issues in a professional manner and always respond within 24 hours. These employees do a LOT for their associations and deal with a LOT of silly complaints on a daily basis. After reading these Yelp reviews, I realize that most people have no idea what property managers do. Foster Premier isn't deciding to raise your assessments- the Board is. Foster Premier isn't giving you a late fee because you have a mean property manager - they're giving you a late fee because that's what your Rules & Regulations say to do when a payment is late. Foster Premier is very by-the-book, and I love that about them. Keep up the great work, Foster! read more

These people are unbelievably deceptive and unprofessional. It took them years to sort out our 3 assessments. The company never issued past due statements or courtesy calls. However they are quick to try and take your home. This Management Company makes their attorneys alot of money. I have not meet one fellow neighbor who did not experience headache. They are out to take every dime out of your pockets. If you have a choice dont move anywhere they manage. read more

Mindy Soldat is our property manager, if you could call her that. She is rude, has no people skills and has no working knowledge of how to do her job. I have sent numerous emails regarding trash in the alley and nuisance renters and she has not so much as responded in over a week. He people skills are terrible and when I called her boss at the main office I was sent to voicemail and that call went unreturned as well. How this company is even in business is beyond me. I am in the landscaping industry and I deal with property managers on a daily basis and this is the single worst person I've ever had the displeasure of dealing with. Worst company in the business. read more

Called this company looking for some information on a property and WOW. In today's competitive business world there is no reason not to provide excellent customer service. The woman I spoke to was not only disrespectful, ignorant, unprofessional, and overly rude but rushed me off the phone with no help. I cannot stress enough how disappointed I was to have a call like that first thing in the morning. read more

Excellent service and care for our condo building. I have found their service excellent and they are very attentive to our needs. We have had nothing but good things to say about the property managers and their staff. read more

Worst possible company you can deal with for property management. Wish I could go lower than 1 star. Nobody in the entire community or on any review sites has anything positive to say about this greedy company. They are only out for a profit and do very little to better the communities they are supposed to serve. Some of the rudest people to speak with on the phone that are condescending and almost go out if their way not to help - especially Marla. You are supposed to be in the service industry helping your residents - get a clue on customer service so you don't have so many complaints. If you are purchasing a home please do your research and find out if this is your property management company and consider you could have years of headaches dealing with these people. I read more

Dear Foster Premier, Please spend some time and just a little bit of money and take a customer service class. Even if its on-line. Please, it would help your business tremendously. No wonder why companies are going over seas, better customer service there. You might be next. read more

Horrible. Can't get any closing documents without paying hundreds of dollars for online copies of documents. Being part of an association is a bad idea in general. read more

This place has been horrible to deal with through the years. I can't get anybody to return a phone call or email in a timely manner. I tried to get many issues taken care of over the summer and they completed 1 task. I've taken pictures of the faux brick falling off my condo and still after a month haven't had anybody address the issue or contact me. I'm not even sure why I'm paying $250 a month to live at Cambridge at the Reserve! Each year the association fee goes up at least $20 PER MONTH!! I feel like I'm being robbed in my own community. I'm sure come January they will find a reason to charge $270 a month. When does it stop? Can't wait to get out of this place! read more

Marla has been quick to respond to my emails and act on our concerns. A lot of neighbors were parking their cars outside the garage, so we're having issues parking car in our garage. When this was brought to Marla's attention she promptly acted and resolved the matter. I am very happy with the quick response regarding this matter. read more

Absolutely terrible . I can not even express how terrible they are . Don't return calls , emails , voicemails NOTHING . They are a complete joke . The day I moved in I was warned by everyone about them . No support on anything . It's almost comical . They must have AMAZING rates for our association to put up with them . read more

I love working with the group at Foster Premier. They are attentive to details and always friendly.

Worst management company ever! The company truly deserves not to be in business. They were completely robbing our condo building for 5 years until finally a new management company is taking over. The staff is totally non responsive, intentionally ignores the requests of board members and homeowners, and completely dishonest with everything whether finances or trivial areas. Do not go with this company as they will lie to you, and hurt you financially. The property managers are the worst I've seen and we've had two already. From the looks of other reviews, it should be clear that people should look otherwise as there are many more afordable and better options out there. read more

The other reviews here capture Foster Premier perfectly: rude, arrogant, non-responsive, lazy, immoral, and, perhaps, illegal. For 5 years, they systematically overcharged our building on everything by working with Ron Foster's cronies in landscaping, cleaning, maintenance, etc. Granted, our previous board was also at fault for not providing oversight, and FP benefitted from that. Since we gave our 90 days notice of termination, we have received virtually no services from them. And now we found out that FP plans on charging us for the entire month of August even though the contract ends on August 7. As Ron Foster stated, he doesn't prorate! Run as fast as you can from Foster Premier! read more

Foster Premier managed to have my original one star review removed, so I'll post another. As everyone can clearly see, mine is not the only one star review. I wonder just how many they have had removed. My guess? Many! This company is unresponsive, irresponsible, and dishonest. They ran my HOA. I actually sold my house in order to escape their tyranny. Pretty bad, huh? They do not return e-mails or calls. Their running of our HOA was a joke. Problems were not addressed. When we homeowners attempted to reach out to them, they ignored us. I am not the only person who sold their home to escape their awful reign. If you're an HOA looking for a management company, go anywhere but here. Your board will regret hiring them, as will your members. They do not take care of business. You're better off doing it yourselves. read more

Management at Foster Premier uses racial profiling when chosing the way to handle their building problems. Based on your ethnical background they decide whether they want to be polite or rude to you. They are certain that foreigners don't speak a good English and won't recognize that management is lying about the details. Very unethical management. Shame to you, Foster Premier. read more

Echoing what many others have already posted, Foster Premier isn't in the business of helping residents. When faced with multiple opportunities to improve the resident experience at the Belmont River Club they instead repeatedly chose to hide behind emails and arbitrary fees. Save yourself time and frustration and avoid purchasing a home in any property managed by this group of clowns. read more

Scum bags pure and simple. For those who are about to buy a condo or townhouse, make sure it is not managed by Foster/Premier. They are legalized mob ring that takes bribes and money under the table from service vendors. They will extort you for money for services not rendered. Going to do everything in my power to get them out of our facility. If you live in a condo with their services, get them out. There are plenty of good management company. read more

New property manager has made a huge number of improvements in common areas over the past several years. Would now highly recommend this company. read more

HOA dues went up in 2 years from $183.93 to $238.49 (2017-2019) without what I deem an adequate accounting. In 2008 or 2009, we were paying 152.23 in dues. That's a 56% increase in 10 years. We had no gym, no pool, and no activity room that needed maintenance. Of all the properties Foster Premier manages, ours was the only one that - until recently - didn't have a website with information/message boards/downloadable forms, etc. Our home looked out on a park, which has as its centerpiece an artificial pond and stream which pumps recycled water from one end to the next. Since we moved in - every year, give or take - it has been a problem to have the pump running during the summer, as it should; as a result, the dry stream bed fills with trash, weeds, and is generally an eyesore (at the least, not what we hoped to look out on, when we moved in). Neighbors have been known to shoot dangerous fireworks off in the dry bed of the pond (we've already had one home experience minor fire damage because of this). Kids also like to use the area, when dry, to pry up the rock slabs that comprise the stream's border, causing further damage to the feature. Here's the proverbial icing on the cake: because we looked out on this park, we were sold a "premium site" with an extra $5000 placed on the mortgage. And yet, it rarely runs on schedule. I have asked about repairs, and there's been delay after delay, with our property manager passing the blame onto repair/replacement vendors over the course of months (is it not reasonable to assume the problem will be addressed in a timely manner?). According to our property manager, "I feel like the Association received a lemon and there is no way to exchange it." I had to email the property manager every year about this issue because every year since we moved in, the running of the water feature has either been delayed (sometimes well into July) or it has not run at all. We eventually moved out because of poor quality service and management that did not live up to the notion of improving the value of homes in the association. read more

If i could rate this company less than one star I would. Terrible management with rude staff, had the unpleasant experience of dealing Marla, who is part of the reason we are moving. This company charges fees without telling you, then later has their attorney send documentation and demand you pay their legal fees on top of the charges you were never notified prior. This company hopefully will run themselves into the ground. read more

Horrible management company, stay away from them. Since Tina Kelly became our property manager it's even worst then before. She's not responding, she's lying, she's working against the homeowners instead to help them resolve any problems. This business is money laundering! They stilling from the homeowners we pay such a huge assessment and our building is falling apart. They put on my account almost 800$ balance for plumbing job that was done 7 months ago never mentioned that this is my responsibility never received a bill for it in the mail. She finally showed me a bill that was billed to Foster Premier but she want to get this money from me. I called the plumbing company and they said for what was done in my apartment I would pay not more than 300$ But somehow now I owe them 770$ for the plumbing coming to my apartment and Blowing with a compressor into my pipes for 15 min! Horrible looking for the good attorney to revile all their scams! read more

I am hard pressed to even give them a star. They are the biggest joke of an association. I have been in my town home for 5 years. Let's see" 1) our dryer flaps came off but Foster premier ISN"T responsible for the exterior of the house???? That's exactly what they are responsible for, but they won't fix it. 2) cancelled my HOA auto withdrawal without telling me and then sent me a bill for 3 months payment overdue when it was their fault. 3) they charge WAY too much 4) NO ONE is ever there when you need to call for an issue I agree with others, the staff is incompetent, they are unresponsive, rude, arrogant, lazy thieves. I will be looking to move in the near future and will make sure Foster Premier is NOT the HOA company. read more

When the property manager comes out from the back room and throws the architectural form you requested a week ago in your face, literally, and turns and walks away without a word you need another think. Crass Act. read more

If I could give 0 I could - just as everyone here as already stated. I heard horrible things about them before they took over the previous association. One of the managers, Marla, is extremely angry and rude. It was like talking to an angry, irrational, and hysterical person, just started yelling back at me, barely giving me a chance to speak. To be in a position where you deal with many many tenants, it is important to keep calm and be patient. read more

Foster Premier manages my townhouse community. They don't seem to understand that they work for the members of our community even though we pay their salary via our monthly dues. They are more concerned with the contractors who work in the community on lawn and snow removal, or other service providers. Maybe they are even in cahoots with the contractors, which is clearly a conflict of interest and bad business practices on their part. Examples would be not getting multiple competitive bids, not holding workers to their contractual obligations, and / or constantly making excuses for the contractors who should be meeting the expectations of members in the community. I am flabbergasted that we continue to use this company and pay their salary when they are either completely incompetent -OR- completely dishonest. Take your pick! read more

If I could I would give this place 0 stars. This is my HOA company. Their customer service is deplorable. I received a bill in addition to my monthly assessment fee yesterday. I called Sharon Gomez to ask where I owe the money from and she stated "I don't' know". I explained that I pay my assessment the end of the month for the next month. She acknowledged that the company has been using this money for previous months, without my knowledge. I always pay and would never short change a company. However I have NO idea what I'm paying for in my HOA as nothing is done around the grounds here. All that happens is you get a letter in the mail being blamed for stuff you didn't do, i.e. Leaving dog poop on the lawn when you didn't even have a dog. Weird how that works huh. However this review is for 2 reasons. 1. Customer service is terrible here, Sharon and Jeanette both hung up on me because I wanted an explanation on what these charges are from. It was found that I made a mistake and missed a payment. I acknowledge that and have no problem paying what I owe. My problem is with the customer service or lack there of. Number 2, this payment I missed was from December 2014. It took them 26 months to send out a bill for this payment. This is unacceptable. 26 months to inform me of my mistake. I'll pay it bc it's what I owe, but it is unacceptable that I received a bill for something that was due 26 months ago. All Jeanette said to me was "I hear it's frustrating but too bad, it's your duty to pay it, I said I'm sorry". Sorry is not good enough! If this happened say in the medical field and someone told you "yea I know your family member died but bc I said I'm sorry it's acceptable and okay". I'd advise researching your HOA before moving anywhere foster premier manages! They're rude, inconsiderate, and have no compassion. It seems my review is in line with what everyone else is saying. When I asked to speak to someone higher I was told "the book ends here, there is no one elE to speak to, pay the bill, you owe it" then hung up on me. This behavior is unacceptable! read more

I can't imagine why the builders chose this company I'm thinking this is a scratch your back you scratch mine type thing. I've called left voice mails, e-mailed and not one response. They are real fast to tell you you're late and how they'll take you home but real slow to get back to you. read more

A company that overcharges for everything, with an out-of sight monthly assessment. They were not cooperative and provided no explanations when questioned about service charges. When claims were made for damages done to cars because of leaking building pipes, they did not stand behind and assist the owner of the cars. I definately DO NOT recommend Foster Premier Inc property management company. read more

It is unfortunate that every idiot who doesn't belong living in a community association and has access to the internet is allowed to slander a great company like Foster Premier. All of the complaints and negative reviews posted here read like a temper tantrum my 6 year old throws- "me,me,me, now, now, now"! Being a current resident (not board member) at a Foster Premier managed property, I can honestly say that I am very pleased with their level of service, professionalism and response time....but then again, I realize that I am 1 of 115 homeowners that the 1 property manager has to respond too x's however many other properties she manages. So when it takes her, say, 25 hrs instead of 24 hrs to respond to my non urgent request...I guess that's just fine....I can always just move to self managed single family home now can't I? Furthermore, when my association was getting bids for a large scale roof replacement project, Foster Premier's knowledge and experience helped guide us to the best companies available even though our board wanted to go with the cheapest guy....who subsequently went out of business the next year before the project started..FP saved us from giving a large deposit to a company that would have taken it and then disappeared! So before you go tearing a good company apart on yelp, maybe you should ask yourself if by paying a management service fee that you think you own an indentured servant and, if you do, maybe its time to move to a single family home where you can control everything yourself....good luck. Kudos Foster Premier, you are better than most other management companies that I have lived with! read more

Wow, not one review with even 2 stars out of 5!!! What a great bunch, and the "best" thing is that they don't give a darn about people reviews; most likely, they don't even know, yet Ron Foster happily stays in business and dances all the way to the bank. What an injustice! MY property manager almost never calls back and is very rude, and the owner, Ron Foster, once scolded me a few years ago, "I have 90 property managers, and you cannot call me directly." The bastard forgot that it is thank to us, the homeowners, that he has these 90 managers and shears the profit from us. I had 3 properties with his company and paid him about $1,000/month in assessment, and he lectured me for daring to call him. BTW, some reviewers wrote, "Stay away." How? Do you have a choice? We don't, and the huge part of the reason is usually that these companies are best friends with the Boards and take care of them personally, so... good luck. Democracy at its worst. I mean that it should be up to the homeowners, but in reality... I am glad I found these reviews and learned that it is not only me who is, supposedly, unhappy but many others. read more