This is a great brand and store (Ala Moana location on 3rd level close to Honolulu Coffee Co.) to buy fashionable, decent quality watches! I think Fossil watches are underrated. I recently added a fourth Fossil watch to my collection and absolutely love it! It's a reddish face with silver, gold toned metal band watch and part of the Scarlett line. The price point is decent and most importantly, the quality is solid and very attractive. I have a couple of Fossil watches that I wear all the time and still in great condition with no scratches on the face or fading of the gold tone. Of course, the battery will have to be replaced once in a blue moon. They do it at the Fossil store for a fee or you can take it somewhere to fix. I never had any issues. They also sell bags, jewelry, sunglasses, etc... I have yet to purchase a Fossil bag, but will consider in future. Service has consistently been attentive, friendly, and professional at the Ala Moana store. read more

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My go to store (besides their sister store Watch Station in Waikele) when I'm at the mall and want to browse around for watches. Got great selections of watches and other accessories (e.g. wallets and bags...). Price wise to me it's affordable for the quality of the products that one can spend to treat themselves. Service is great in my point of view. Everywhere can get busy at times so just be patient if it gets busy. read more

Two weeks and still can't get inventory, and customer service is severely lacking. Just get your needs in another watch store like I did, Macy's carries most of the products and they're willing to work with you on a deal. read more

Craig helped us last night 12/14 with picking the right style and usage for my son. We decided on the limited edition Fossil Blue. Super nice! Waterproof, and silicone back with faux leather band. Crystals inside, looks super cool. Was $219 but had a slight discount...total with tax around $160 what a deal! Merry Christmas to my son. read more

Fossil Store - Got my son the limited edition #299! - Watches Near Me - Honolulu, Hawaii

All I got to say is excellent customer service and very friendly staff. All of the staff was very helpful when I went to purchase some Christmas gifts a few weeks ago. Plus the amount of products are excellent too. They have so much choices for presents at very reasonable prices too. read more

I was looking for a new watch and the workers in the store were very helpful, courteous and pleasant. I was able to choose a nice watch and left with a smile. read more

Went to this AlaMoana location today and bought a new watch. My 12th Fossil. I have to say I always get great customer service here. Today I was helped by Khara (name on my receipt) . She's very kind and helpful, and she was able to fix one of my watches while I was browsing for a new one. She had fixed a seal that wasn't fastened properly from when I got a battery replaced from a non Fossil store. I tried to tip her but Khara refused it with a great big smile. Thank you again for the quick fix and I'm happy with the one read more

Wow....we all live here in Hawaii, and you dont think to tell me that the $165 watch I just picked out is only waterproof enough for washing my hands and taking showers??! You don't think plenty of us swim and surf....even in just shallow water?? Noticed fog & bubbles forming in my watch (only 2 months old) after playing with keikis in about waist deep water near Kualoa. Thought my watch was a dud & I could get a free replacement, but instead I found on the back it says 5 ATM which I had to figure out on my own meant that you cant even swim lightly with this on! For $165 I think we should be able to swim with it. There's nothing fancy about this watch...it's not a digital/smart watch, no stopwatch/timer, no leather.....just a plain black stainless steel watch who's paint will likely fade off the wristband (like my old one did). Anyways, the sales lady shoulda asked if I swim or not, and if I'd like to keep the watch on while swimming (most of us do). She dumb....and I'm pissed. read more

Fossil Store - $165 watch that u cant swim in...the sales chick DID NOT tell me this. - Watches Near Me - Honolulu, Hawaii

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I called looking for a specific watch for my cousin. They answered their phone immediately (something I don't expect from retail shops at Ala Moana) and they had what I wanted in stock. When I walked in, one of the guys instantly recognized my voice and asked if I called in for the emerald green watch earlier. He held it for me at the register and told me I could personalize it by etching a name or phrase on the back and pick a case for it. He was very helpful and didn't hover over me or bother me while I perused through the other sections. I like that they give customers space and the freedom to look at things without pestering them with boring conversations about a certain product. Great job, Fossil! read more

I normally don't post a review but I AM ONE HAPPY CUSTOMER because of the sales person who helped us today, Jay at Ala Moana Center. Each time I visit, it's either Jay or another staff who helps us in finding a watch to add to my collections. I visit the store at least once a year. This year, it's my 2nd time and Jay promptly greeted us with a smile [mask on but you can tell because his eyes got really small ]. I found a new white ceramic watch along with my other findings. I AM ONE HAPPY CUSTOMER because of the EXCELLENT SERVICE that I received, the last 3X I visited and today! He is consistent with his service to customers, before and during COVID19. Fossil Team Management or Directors, Jay is a valuable personnel you must keep and I hope he receives the pay he deserves!!! He is amazing, people-first attitude, attentive and have a good knowledge in the product he sells!!! Thank you, Jay!!! read more

My spouse had a gift card to use, so we came in to check out the watches. This store is located in Ala Moana Center, 3rd level near the center of the mall. They have a nice selection of battery operated and automatic watches. I didn't realize how pricey their watches are. Unfortunately, we couldn't find anything that we really liked, so we're still on the hunt. Maybe next time? Service was great. We were greeted upon entering by a male associate, and helped with numerous watch trial requests by a very patient female associate. read more

I was very impressed with the great customer service I received at Fossil today. I wandered into the Ala Moana store just to browse, wasn't really looking for anything in particular. Upon entering the store I was greeted immediately by one of staff members. As I looked over the men's section full of bags, watches, and sunglasses, another staff member was keen to ask if I was looking for anything in particular. I said "no, just browsing", but continued to browse their selection of sunglasses and even tried on 2 pairs. That same staff member promptly told me about the different styles they have, which styles were popular, and even gave some recommendations based on my own personal sunglasses that were sitting on top of my head. Although I didn't buy sunglasses, or any other item for that matter, I am definitely returning to this store in the future thanks to their polite, efficient, and excellent customer service. Good job! read more

The staff here is really friendly, and will help you try on all the watches you're interested in. I actually have not tried on any watches here, but have gone with friends shopping for watches and they have tried on several. I have several watches, but only one of which is a Fossil watch. I purchased it in 2002 at the Fossil store in Brea Mall (Brea, CA) and it's been working flawlessly ever since; that's going on 8+ years! They also have other accessories, such as bags, sunglasses, and some apparel, but I have no experience with any of these items. Why am I reviewing this Fossil? In the summer of 2009, when I was shopping with a friend here (she did buy a watch), they had some sort of drawing going on. The staff must have talked us into filling out the entry slips; I usually never waste my time on such contests, knowing my luck. It turns out I won a (no-strings-attached) gift card from them, so I was pleasantly surprised. Anyway, I can vouch for this store on the basis of owning one of their reliable watches and the pleasant atmosphere at this location. read more

Fossil Store - The only Fossil watch I have; it's 8+ years old and still running! - Watches Near Me - Honolulu, Hawaii

Stopped by before going to work out. I had to pick up a new watch and have always been a fan of Fossil. On entering the store, I was greeted by the employees and began the process of selecting a watch. After what probably felt like a lifetime for the poor woman assisting me, i finally decided on one of the Grant collection automatic watches and swapped out the brown band for the black band. Overall, i am happy with my purchase and quite enjoyed the customer service. read more

Fossil Store - Watches Near Me - Honolulu, Hawaii

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The thing I like most about Fossil is that the people here are super friendly, super chill, and all around helpful. You're greeted immediately and they're very cool about opening cases for you to look, touch, and wear. However, if you want to be left alone, just say the word and they'll pretty much back off. Before my birthday, I visited this store several times. I came in so often that at any given point, there would be at least one person in the store that knew me. I was pretty indecisive and it was pretty hilarious. What color do I like? Does the small one look better? But I think I like the bigger one... Everyone had a say in it. Seriously, everyone. The people at Fossil, my friends... It was getting hilarious how emotionally invested one of my friends got. I liked one and she liked the other. Really, no one should have to overthink a decision so simple! So finally, I told my awesome friend, Kit W., what color I wanted and the situation with the watches and told her to surprise me. I trusted her to make the final decision and she totally came through for me! Much to my friend's dismay, Kit had picked the one I really wanted. This is why she's awesome! But also, why Fossil is phenomenal - their watches have the ability to inspire some very passionate emotions! read more

I always come to Fossil when I want a new wallet. I love the simplicity in the design, and the soft materials that go into crafting their many varieties of wallets. If you're more of a large wallet, small wallet, lots-of-cards wallet, or key-ring wallet kind of person, they've got you covered. They truly have so many different styles, and so many different color options, I would be stunned if you couldn't find one to suit your tastes. You can get a quality item for significantly cheaper than other brand-name shops. The leathers age nicely, and depending on the style of wallet you get, they can be quite light-weight, making them easy to tote around. I don't know if I'll ever change to a different wallet :) Also considering getting a fossil-brand watch - they're very nice and versatile! read more

I had a TERRIBLE situation with a watch repair. I didn't feel like anyone really cared about the watch my parents got for me when I turned 18. It was mailed back to me in WAY worst condition than how I sent it, in pieces. After exlpaining my frustration to the store manager, she originally couldn't really help me, it was out of her hands. I was stern about getting it either looked at again to get it fixed or replace it. Wasn't her call, she was very apologetic but it was her manager's call. Called me back the next day, apologized for the situation again and told me that they were going to send the watch in again to a specific person to take a second look. She then told me that she wanted to compensate me with another watch. I really didn't want to take it but she insisted on me coming over. She told me what day would be best for me to come in because she personally wanted to help me. I replied Saturday. Expecting me to get some store showcase watch that was out of style, I arrived that Saturday. The manager met me and told me to pick one. I asked her from where and she said,"which ever one you want..." I told her I really don't want to do that but again, she insisted. "Your parents got you that watch and your situation was very frustrating. I feel good about this." She pointed out a beautiful color and style, "Black Gun Metal." Not flashy or anything, just the way I like. She AGAIN apologized and thanked me for allowing her to help me. AMAZING! But what happened to my 18th Birthday watch....I received it in fully functioning condition a couple of weeks ago. Her name is Heather and I am eternally greatful. Not only do I have my watch that I've had since I became an adult that holds many fond memories, but I left with a new watch that will always remind me of Heather's Tremendous Above and Beyond out of this WORLD service. Thank you Heather. read more

Sometimes I am so amazed by great customer service. Walked into the Fossil Store yesterday on a whim. Was greeted by three separate staff members. One noticed that I was holding an empty water bottle and offered to throw it away for me. I said I was just waiting to refill it at a water fountain. She then offered to fill it from their staff water cooler. Before I left, another staff member and I had a prolonged conversation about my Fitbit. Also, she was cute. So, yeah, five stars. read more

I've been wanting to write a review for awhile now but I kept forgetting until today when another person complimented me on my watch! Thanks Chris for assisting me in purchasing my watch! Super nice guy and easy to talk to! I didn't feel pressured into buying a watch at all and I didn't even intend to buy one! My boyfriend and I usually stop by to look and Jay has also always helped us! If you need help finding anything, I suggest asking for Chris or Jay! Super knowledgeable and always so helpful! read more

I called the Waikiki Fossil (because that was the first number that appeared on yelp) and asked if they did watch strap change/battery change. The lady in Waikiki said that they do the above and said the strap change would be free but the battery change would cost X amount of $ ( I don't remember how much). I asked if the Ala moana store provides same service. She said yes. I go into the Ala Moana fossil. Was greeted by a kind Asian worker. Told her what I was told by fossil Waikiki. She said she'd call the manager. Which the manager came out soon after. Local girl with tattoos serves me with bad attitude. Says that they can't switch the straps on my cheap armani watch. And that they can only do fossil watches. I understand that they are a fossil watch maker, but they have the tools for it, why can't they do a simple strap change? (I would have done it, even if they charged me of course). Isn't fossil a large watch making company? Also I told the manager that Waikiki fossil said I could get my strap done. So she calls the Waikiki store to find out who told me that. I'm not sure why she had to call Waikiki store in front of me at the time and keep me waiting. She hangs the phone up and tells me that I never told the lady at Waikiki Fossil that I was bringing in an Armani watch. But I can say the same and say, the Waikiki Fossil never told me that they only did fossil watches. Touche. Right? So in the end, she made me wait while she talked on the phone with Waikiki even though she wasn't going to do anything for me. Usually professional businesses, when one of their employee misinforms a customer, they respect their misinformation and provide the service. In this case, the Waikiki fossil didn't inform me that only fossil watch work could be done. So they should have done the service because I was informed I could. I feel bad for the Asian worker because she seemed nice and respectful when I saw her serve other customers while I waited for the manager on the phone. But the manager has no skill for handling professional business. Especially when it comes to this kind of miscommunication/dispute. Poor managing skills. read more

Pretty easy to find even if you don't know your way around the shopping center. The staff was friendly and knew their stock. Went in to buy a new watch and they helped me pick one in under 20 minutes. They also did the rebranding for free. If you don't know what type of watch you want, just tell them what you are looking for and they will help you pick one you like and within your budget. The watches are a bit on the pricey side, but they are meant to last for several years. I think the warranty said 11 years for mine. read more

Fossil Store - Watches Near Me - Honolulu, Hawaii

I love this store. My smart watch stopped charging it's only a year old. Jay went beyond customer service excellence! He helped trouble shoot old watch and help set up the new one!! read more

We went into Fossil looking for a classic style woman's watch. Most of their stuff is pretty fake jewel encrusted stuff. It's not going to be premium brand, but they did have some nice looking watches. I used to use their wallets because they were one of the only ones who made a "checkbook style" men's wallet. I'd probably be still using one if it weren't for getting a nicer wallet as a gift. The young guy helping us out was really helpful, friendly, and talkative. We came out of there empty handed because the girlfriend really didn't find what she was looking for, but overall we had a really good customer service experience. It's located all the way upstairs of the Sears wing, very close to the center of the mall. read more

The sales associate who assisted my friend and I was extremely helpful and patient. She took the time to take off links to fit my wrist size while also showcasing all the different types of watches and watch bands. They have an 11 year warranty and provided a complimentary box for my watch. The service I received was phenomenal and I will definitely return to purchase other merchandise. Thank you Fossil for the wonderful shopping experience. read more

I can't say enough for the staff working this evening at the Ala Moana location. Not only was Melissa friendly and patient, she helped me find exactly what I was looking for! She helped me find the right style and color watch band, engraved my new watch, gift wrapped it and gave me a Christmas hug on the way out the door! There were two other gentlemen and another female associate working this evening that were all equally friendly and helpful. To be honest it was a group effort on the gift wrapping, lol. The Black Friday sale got me in this weekend, these sales associates are why I will come back! Merry Christmas! read more

Fossil Store - Watches Near Me - Honolulu, Hawaii

Do not buy a Fossil wristwatch unless you want to keep it in your dawer or pocket. The bands and stems fall apart on there own. We have purchased 4 Fossil watches for $150.00-$250.00 each for gifts and myself. None of them are in service. All of them needed multiple trips to get repaired. All were the result of bad band links or other band and case related problems. The actual watch itself seemed to work fine. Really frustrating product. Buy something else. Please. read more

Great store, they take the time to get to know you. There was a helpful guy who took time to get to know us and was not overbearing. Thanks for the help. read more

I believe shopping at Fossil online is the best way to buy functional and stylish quartz watches. However, I have heard only bad reviews for their battery hungry Smart watches. But that is not why I don't give them 5 stars. Don't expect an heirloom or a collectors item, still not the reason why they don't get 5 stars. With the discounts promos that are often 40%, free shipping on already marked down prices and the free engraving coupled with pretty quick delivery stateside, I think it is really the better alternative then to buy something on Aliexpress which has had a horrible track record of delivery for me-- although they do offer some wonderful real values. Buying something off Wish is a gamble as they are not authentic pieces. My only gripe was that a mock diver submariner when I called up the Fossil customer service insisted that the bezel moved when in fact it did not, If they brought back the breaker diver that would be awesome as it was a an excellent diver.That is why they get 4 stars. But, I really believe that this is a great easy click way to send people graduation gifts and special occasion gifts with engraving for only about $30 if you shop and seek out promos. They have a really good niche market, good performance. This should be on anyone's virtual registry for gifts( because of the engraving) for reliable and decent quality products. The only other problem is that when they give you free engraving they don't offer free returns, in itself understandable-- yet it is a bit of a velvet trap even though they advertise on the same ad free returns and free engraving. I recommend this to friends and would buy stock in the company if public. read more

I think the map is a little off. The Fossil that is at this address is in the Ala Moana Shopping Center. Despite the discrepancy, Fossil is my brand. When it comes to accessories, watches, wallets, watches, I go with Fossil. Not as high class as other brands, but it don't cost an arm and a leg, so I can put a watch on either arm, and comfortably wear a belt. Both of which I bought at Fossil. read more

grabbing a gift for a friend, the girls at this Fossil store (on Sunday 07/18/11) were great. they were friendly, super helpful, patient and liked joking around as much as my friends did. i forgot her name, but whoever helped us the other day was one of the best girls ever - she had flower tattoos on her arm..... super helpful and nice, but then again, all of them were! Fossil watches in general are my favorite b/c they have a pretty good selection, their watches are sturdy, and they are affordable if you're looking for something that will last you a while, but cannot afford something like a TAG Heuer, Rolex, or a Tourbillon..... also, their leather items (like bags, wallets, etc.) are generally good quality too. people these days depend on their phone too much for the time - there is nothing like a nice watch! read more

My go-to store for watches. I love looking at their watches and bags! Everything is neatly displayed. Customer service is great. Friendly but without being pushy to make a sale. They also took the time to explain to me the variety of watches. It was nice to know that you can get certain types of watches engraved. read more

Great store and they also have a GREAT staff!! I love the watches but I'm not a big fan of the hand bags. The styles of the bag are a little older and out dated. But I think that's my own personal opinion. But the watches are pretty awesome!! And also go visit Sheena she's the best sales women ever!!!!! Go TEAM FOSSIL!!!! read more

Walked in early in the morning to drop off my watch to have the battery changed. Only 1 person working so she let me know it may be awhile since she had to watch the floor until someone else came in. No problem at least she gave me a heads up instead of leaving me hanging and waiting. I was with the girlfriend so I knew I had more then enough time to wait. Bad thing was the girlfriend wanted to go to Macy's so off to the other end of the mall we went. Got the call 5 minutes after we got to Macy's following stops at Michael Kors and Kate Spade that they didn't have the battery in stock so I could get one from Longs and they'd change it. Back across the mall to get the battery by myself. After dropping off the battery at Fossil went over a couple stores to the coffee place and played candy crush and had a coffee. Much better then standing around Macy's. Fossil finished up changing my battery before I ran out of lives so back to Macy's I had to go. Crossed the mall 3 times. Don't need a trip to the gym today. Service was quick and great. The two women working were friendly and helpful. Gotta stay with the budget watches that look good and function so I can pay for the stuff the girlfriend wants and she doesn't say anything about bringing home new surfboards. Will be back alone to Christmas shop so I don't get stuck at the mall for 5 hours after doing what I needed to do in 40 or 45 minutes. LOL read more

So the "watch specialist" Jay was such a friendly guy. He helped me try on multiple watches and even had me try on watches of his interest just to see how it looked on me. He even gave me a 15% discount on my watch because it was an old black friday deal. Great service and great products! read more

I can't believe that it had been quite sometime since (1) I bought a new watch, and (2) I had not worn one in ages! Not to mention, I'm not a fan of metal-wristed watches which seems to permeate the watch market in recent memory. I have to say that Ala Moana's Fossil Store provided me with exceptional service and quality attention to my questions. This store's employee, named Lee, was absolutely remarkable and very attentive to my many inquiries, even giving me some welcoming refresher points in watch-wearing, what other accessories Fossil offers, and suggesting other potential watches for future purchases. He presented me with various watches that matched up with my specifications (something between casual and formal, preferably chunky in appearance with a leather wristband) where I finally picked the Nate Chronograph Leather Watch in black. He also shared with me about their 11-year warranty and the details of what it does and does not cover, all which seemed reasonable to me. I did not expect to walk-out of Fossil with a purchase, but I'm very happy with my new chunky, gorgeous watch I am enjoying sporting around. The next time I come to Hawaii, I certainly hope Fossil has received a new line of watches for me to have a good variety to purchase from. Truly, a wonderful shop with terrific service! read more

Today was purple day at Fossil. I've known what I wanted for a long time & just took advantage of the Hawaiian state tax rather than California state tax. The staff was super friendly... Especially the one that helped me out. I never caught her name but I know that shes from Colorado, she will be doing patisseries and that she is beautiful! Oh my god! She is gorgeous! She was kind and helped me twice which I'm thankful for! Just a shot in the dark here, if you read this ms pretty lady in purple. Say what's up! :) read more

I don't know much about watch brands, but Huns loves Fossil. We frequent this store almost every time we walk the mall, and we get the same friendly and helpful service. The CSRs are knowlegeable about what they are selling (watches, accessories, bags) and make the effort to interact with the customers. :) read more

Came in today to get my sister a new wallet and left with a watch, a new wallet, and a new phone case. Not only were Melissa and Jay spectacular salespeople, they made us feel like our satisfaction was very important to them. They took the time to show us different styles until we found the ones we liked, and even helped customize the watch! I left the store feeling like I made the right decision to shop with, them I will definitely be back. 5 stars, two thumbs up, all the brownie points, they deserve it! read more

Fossil is by FAR my favorite brand. I love a lot about their store; the atmosphere, the style, the people. Some of the things I own from the store are, wallet, watch and, sunglasses. They have other things like bags, purses, charms, and other accessories. Their sunglasses line hasn't been quite what it used to be in variety. I suppose it's due to fossil sunglasses not being as well known as their watches. read more

I visited the Ala Moana Fossil store a few weeks back cause I knocked the 1 o'clock bar out of place when I accidentally slammed my watch into a corner of the table. The battery had also died too so I figured I'd kill two birds with one stone and get it all fixed at once. When I first got there the whole staff was very friendly and welcoming, and I was helped by a nice young man named Chris. Initially he offered to take my watch in on a trade in and get me a great deal on a new one, but this watch was purchased for me by my girlfriend while on our vacation in California, amd it was an all white model which is no longer made, so I explained to him that I really wanted to keep it. He was very understanding and helped me set up a repair order immediately. The watch was sent out from the store and it was just a waiting game now. I was very relieved knowing warranty covered the repairs too. About a week and a half goes by, and my watch is back home, safe and sound, and looks like new!! YAY........then the next day it stopped working.....OH NAY! So I was finally able to go back to Fossil Ala Moana today, and low and behold - Chris is working! He remembered me too.....I showed him the watch and how they did a great job on the repair, and perhaps the battery they put in was just a bad one, so I just needed them to replace it. After taking a closer look at my watch Chris (and another female assistant) opened it up and they discovered that one of the arms was too low so it was getting stuck on the second arm. Chris managed to get inside the frontside of the watch case with some tweezers and bend the arm back just enough so they wouldn't rub each other. He tested it by rolling the arms past each other and it worked!!! I was blown away by his amazing service. He went above and beyond my expectations! I'm so glad I didn't have to send it back out again. Thank you so much Chris!! Amd congratulations on your new Samsung Galaxy S6!! If you need your fossil watch looked at definitely go see the staff here!! They are A W E S O M E ! ! ! read more

Fossil Store - Just like new!! - Watches Near Me - Honolulu, Hawaii