Most importantly, this business DOES NOT stand behind the DEFECTIVE products it sells. Bought my…read morehusband this wallet, when we got back to the house he went to put his stuff in it and to his dissatisfaction saw it was ALREADY coming apart. Back we went to return it amd the VERY RUDE woman behind the counter informed us only exchanges allowed. Ok, so... twice the original price later we left. No apologies no anything other than you owe us more money. I think they're banking on the fact that most of us are tourist. So screw the tourist in pigeon Forge by the outback leather company on Parkway Drive. Shame on you! To the woman behind the counter, if you can read, try, ' how to Win friends and influence people'

I was asked by the employee for my ID because I purchased a $20 wallet but then the person after me…read morewho was white didn't get asked. Super disrespectful and disappointing, definitely won't be coming back especially since the wallet tore already and it's been hours. Cheap and racist.

My favorite stop when in Gatlinburg, I have to get something every time. I treasure everything that…read moreI have purchased here. Belts, buckles, and especially the wallets. A guy saw my wallet in the store today and offered to buy it. I gave it to him. Now I have got to come back to get another one! Service is over the top.

Great place to buy leather goods. They have leather leather gun holsters that are the old west…read morestyle. Also last place around that will engrave your name on your belt. Frendly staff. Great prices! Great merchandise! Thank you!

I ordered a gun holster. it was too big and I did not like the way it fit the gun. I have explored…read moreevery Avenue to contact them. NO REPLY

These people are a joke. I placed an order. Money taken from my account same day. Now a few…read moreweeks later can't get any information from them. I am disputing the charges and turning the matter over to my law firm to deal with as fraudulent business practices. I hope they get shut down.

The service here is always wonderful! He hand makes everything himself, and you can truly see the…read morecraftsmanship and care that goes into every piece. This is such a great place to shop for gifts We picked up our regular handmade leather journals and also found a few Christmas gifts while we were there. And don't forget to stop and give some pets to his sweet puppy, Luke

Excellent! Beautiful workmanship. Bought mine about 20…read moreyears ago. Still look like new. Been used over 40,000 miles. Sun and as little rain as possible, still been caught in it many times. Thank you Country Cobbler.

Well made leather products. Interesting and helpful owner/artist. He was friendly and…read moreknowledgeable of all of his products. Some products would have to be ordered and other products were available immediately. Prices for the products seemed reasonable. The products were obviously well made by an artisan who enjoys his work.

Excellent product! My favorite belt! Quality work, great feel, simply the best! Looking to get more…read morefrom Gary.

Are there indentured gnome cobblers in the back???…read more That was how I thought they were able to provide the deals that they have. But a lovely salesperson (Emma Jean) cleared up my theory. There are so many boots. It looks like a Taylor Sheridan audition call. Looking for 8.5 W woman's with Vibram soles and orange stitching? 2d shelf , halfway down the row. With a little patience, you can most assuredly find what you're looking for. We paid $300 (+ or -) for 3 pairs. Two pair were steel toed work boots. And felt guilty that we were stealing them (we were not).

The plenty of boots to choose from , and there's so many cute options !…read more You have everything for the whole family , there's so many options for woman from booties to long boots . The sale they had was great buy a pair boots and two free , and deal you can't beat! Staff was friendly and make sure we knew everything that was available.

Great conversation and friendly staff. Diana provided excellent customer service. They had a large…read moreselection of beautiful leather products. I ended getting a really unique hat that I will cherish forever.

The old lady was a nightmare! She complained we took too long to get in the door but less than 10…read moreseconds to get 8 adults and 3 kids inside we thought we were doing good.Then while trying on a belt she acted as though he was going to steal it and it was very embarrassing. We had the cash, had the intent to drop some money in there but absolutely took our business up the road and have no intention of ever returning! Terrible experience!! Would NOT RECOMMEND!!

Kenny & Elena are absolutely amazing! I have never felt more like family then I did this…read morevisit(haha) . No matter what challenge I gave them they helped find a solution! I couldn't get enough of their customer service so then.... my family ended up also buying boots...& a hat! Absolutely amazing people, amazing experience I would come back here again and again and again thank you Kenny & thank you Elena !

Kenny, Thanks for…read moreall your help today with my husbands vintage Stetson. I hate y'all are waiting on a shipment and didn't have his size, I would have loved to have bought that chocolate one for him today from you. Again- your customer service was the best we've had in years! Cowboy Way is incredibly fortunate to have you and Ken as a part of their team!

So, on our trip to Gatlinburg I wanted to find a handcrafted leather belt. I expected to pay around…read more$200 for what I was looking to get. I was wrong. The service was excellent, the owner and his wife I believe were very helpful and friendly telling us all about the belt. The design is so unique, a buckle system completely different than I've seen before but I have to say it is better. The belt has a 10 year warranty is gun rated in thickness and still less than half of what I expected while being twice as durable and well made as I had imagined. We are going back for another in brown after lunch. Top quality for sure at an awesome price.

I came here to get a handmade leather belt. I picked out the piece of leather that I wanted and…read morechose the width. I ended up going with a 1" grey leather belt with gold details. The lady that made my belt even added some flower details on the screw button without me even asking. They are so cute! I was afraid that I couldn't get a more feminine belt at a place like this but I was very much mistaken. I love my belt so much! The price was inexpensive compared to the other places I've looked. I really recommend this business.

Large selection of clothing, hats and boots. Custom cowboy hat shaping by Savannah was incredible!…read moreSavannah has a great style sense and can magically transform a cowboy hat. Service with a smile, that just adds value to the experience!

Always a treat to visit! My grandchildren love visiting and seeing new items each year. Something…read morefor all ages! Goodies never disappoint!