Very disappointed.
I purchased an engagement ring at this location last year and initially was pleased with the ring. The design was right. The price was right.
The first trouble came when I called to ask if I could come by and ask a couple quick questions about warranty and serial number. When I arrived I was met at the door by the saleswoman and dealt with quickly as though she just wanted me gone and done with.
The next trouble came when my fiancée and I noticed that the diamond was not only chipped but cracked badly. This was never mentioned during the sale and I feel was intentionally not pointed out and this is why I was brushed off during my return trip regarding the warranty.
We took the ring to the Jared Galleria near West Town Mall in Knoxville and they were absolutely amazing to work with. They got the diamond replaced no charge because they could tell it was a defect with the diamond and not new damage. This confirmed what we had thought about it being there when it was sold to us.
Fast forward to a couple weeks ago when we were looking for wedding bands and we decided to swing into the original location and give them another try. The same saleswoman came over to us and was rude from the get go. Didn't look at us, had a tone like she wanted to be done with us. When she commented that the reason we were having trouble finding a ring was because the engagement ring was dirty, we informed her that the ring had actually just been cleaned because it was out for repair to the diamond. She asked where we bought the ring and we told her that she had sold it to us and that the diamond was defective when she sold it. At this point, she quickly called another salesperson to take over and never even acknowledged her mistake, apologized, offered to clean the ring or anything.
I would not recommend using this Jared Vault location until their customer service practices are changed and/or the employee in question is retrained in how to deal better with customer service situations.
Strongly do not recommend. read more
