Most importantly, this business DOES NOT stand behind the DEFECTIVE products it sells. Bought my…read morehusband this wallet, when we got back to the house he went to put his stuff in it and to his dissatisfaction saw it was ALREADY coming apart. Back we went to return it amd the VERY RUDE woman behind the counter informed us only exchanges allowed. Ok, so... twice the original price later we left. No apologies no anything other than you owe us more money. I think they're banking on the fact that most of us are tourist. So screw the tourist in pigeon Forge by the outback leather company on Parkway Drive. Shame on you! To the woman behind the counter, if you can read, try, ' how to Win friends and influence people'

I was asked by the employee for my ID because I purchased a $20 wallet but then the person after me…read morewho was white didn't get asked. Super disrespectful and disappointing, definitely won't be coming back especially since the wallet tore already and it's been hours. Cheap and racist.

Excellent! Beautiful workmanship. Bought mine about 20…read moreyears ago. Still look like new. Been used over 40,000 miles. Sun and as little rain as possible, still been caught in it many times. Thank you Country Cobbler.

This is a leatherwork shop at best. The gentleman said $175 an hour to do custom work!! WTHread more

Excellent product! My favorite belt! Quality work, great feel, simply the best! Looking to get more…read morefrom Gary.

Stumbled into this shop while cruising around the Gatlinburg area. Not a pretentious place, but…read morewhen you walk in, the aroma of genuine leather lets you know you're arrived at the real deal. I was in need of a new black belt. The gentleman that assisted me was very helpful. After looking over the extensive selection I was measured, paid and we were on our way. I was told to expect the belt in the mail in 6-8 weeks. Sure enough, in about 6 weeks the belt showed up. I am more than pleased- it is the best belt I have in my closet. Beautiful workmanship and the quality of leather is absolutely outstanding. I have tried to find a brown belt locally, but nothing compares. I'm ordering the brown version of the belt I got today. Highly recommend!

Great conversation and friendly staff. Diana provided excellent customer service. They had a large…read moreselection of beautiful leather products. I ended getting a really unique hat that I will cherish forever.

The old lady was a nightmare! She complained we took too long to get in the door but less than 10…read moreseconds to get 8 adults and 3 kids inside we thought we were doing good.Then while trying on a belt she acted as though he was going to steal it and it was very embarrassing. We had the cash, had the intent to drop some money in there but absolutely took our business up the road and have no intention of ever returning! Terrible experience!! Would NOT RECOMMEND!!

I ordered a gun holster. it was too big and I did not like the way it fit the gun. I have explored…read moreevery Avenue to contact them. NO REPLY

These people are a joke. I placed an order. Money taken from my account same day. Now a few…read moreweeks later can't get any information from them. I am disputing the charges and turning the matter over to my law firm to deal with as fraudulent business practices. I hope they get shut down.

Are there indentured gnome cobblers in the back???…read more That was how I thought they were able to provide the deals that they have. But a lovely salesperson (Emma Jean) cleared up my theory. There are so many boots. It looks like a Taylor Sheridan audition call. Looking for 8.5 W woman's with Vibram soles and orange stitching? 2d shelf , halfway down the row. With a little patience, you can most assuredly find what you're looking for. We paid $300 (+ or -) for 3 pairs. Two pair were steel toed work boots. And felt guilty that we were stealing them (we were not).

The plenty of boots to choose from , and there's so many cute options !…read more You have everything for the whole family , there's so many options for woman from booties to long boots . The sale they had was great buy a pair boots and two free , and deal you can't beat! Staff was friendly and make sure we knew everything that was available.

My favorite stop when in Gatlinburg, I have to get something every time. I treasure everything that…read moreI have purchased here. Belts, buckles, and especially the wallets. A guy saw my wallet in the store today and offered to buy it. I gave it to him. Now I have got to come back to get another one! Service is over the top.

Great place to buy leather goods. They have leather leather gun holsters that are the old west…read morestyle. Also last place around that will engrave your name on your belt. Frendly staff. Great prices! Great merchandise! Thank you!

Rude people working there. Took a home video of my wife trying on hats and was confronted by the…read morewoman working there not to "film the whole store". We decided we would rather spend our money elsewhere and left. Will not be going back.

Kenny, Thanks for…read moreall your help today with my husbands vintage Stetson. I hate y'all are waiting on a shipment and didn't have his size, I would have loved to have bought that chocolate one for him today from you. Again- your customer service was the best we've had in years! Cowboy Way is incredibly fortunate to have you and Ken as a part of their team!

Cherokee is a town on the reservation of the Eastern Band of the Cherokee Nation, in western North…read moreCarolina. During a recent trip to the Great Smokey Mountains National Park we took a visit to Cherokee. A lot of the town was closed but I had a very nice at Nancy's which sells all sorts of Native American crafts. The store is huge and every inch of space from the front porch into the store is crammed with clothing, dream catchers, pottery, baskets, accessories, hats, shoes, blankets, and bags. I will always remember how I attended a Pow Wow in Florida and the Native American speaker urged support for Native American crafts. He said that if you wanted your dream catchers to work, then they had to be authentically made by Native Americans, Walmart wasn't going to cut it. The dream catchers here, created in every hue of the rainbow, are so authentic that they include a card that tells you the name of the Native American artist who made it. The prices were also at least half of what was being charged at the pow wows I have attended. This is the place to shop if you too are in love with Native American crafts.