When I called to schedule my tune up for my mini cooper, they were quickly able to get me an…read moreappointment for the next week. I was provided a loner vehicle to drive while my car received maintenance. We agreed what would be done prior to the service, and that was exactly what was done. It took less than 24 hrs to complete my service. They gave me locally made chocolate chip cookies and a bottle of water. My car is driving well. I'm so happy there's such a nice place that provides excellent service for my mini cooper, locally!

Came in for service inspection to determine clicking noise in front passenger area wheel. Turning…read moreWrenches performed their diagnostic in a couple hours and had an answer to my problem waiting for me. Great customer service...I was greeted with water and cookies upon pickup which was a nice touch in my opinion. Little things go a long way in this age. Definitely recommend these guys:)

Five stars in 2019 and five stars more than six years later!…read more I called ImportDoktor after trying to get my tires balanced and rotated at Costco. They noticed that my back tire was wobbly (not the official phrasing but the gist) -- something they could not repair and that I should not drive on. I called a mechanic close to Costco, who kind of shrugged me off because they couldn't get me in that day. I then called ImportDoktor (should have been my first call!). They also didn't have availability but told me how they could tow it to their shop for $125 and get on it in the morning. They were so friendly and helpful that I went with them. From there, they were great about communicating with me, sending me quotes via text. They were able to finish it the next day and left my car ready for me to pick up. As much of a headache as this experience was, ImportDoktor made it as smooth as it could be. Now my car doesn't make the same worrisome noises that it was before. This is such a trustworthy spot to take your cars. Great customer service and repairs all the way around!

Absolute disregard for customers as far as I am concerned. I am mechanic but do not perform…read moreelectronic work or programming. I bring my Audi to this shop for a simple ECU program job 4-6 hours. No other issues with vehicle. Kid says he can do it. 5 months later after physically signing approving 6-9 hours (generous) during which they tried sale my batteries starters that weren't needed. I received my Audi back and a bill for I think 18 hours $1800 dollars folks. Kid showed me 12amp fuse as his issue. Stay away This isn't the place it was 20 years ago, pay attention the reviews and dates.

They do not know how to do a proper oil change. This is the second time that I've come and my car…read morehas indicated that it needs oil a week later. Now I am fully aware of the Audi oil problems but when I was going to Firestone, I would never have an issue immediately after. It seems like they're more focused on doing an inspection and finding a major repair to fix than just doing an oil change! I won't be back because it might be cheaper than Firestone but it's not worth me having to put more oil in my car after I've paid them $80 for an oil change! Don't waste your time

I scheduled an appointment to have my tires rotated. I arrived on schedule and was quoted $102 to…read morerotate four tires. I waited for 40 minutes before asking what the delay was. I was told even though I had an appointment there was not a lift available. I asked for my keys back and went to a Goodyear shop. The rotation was done in 15 minutes and the total bill was $33. The bottom line is I don't want to see another senior citizen taken advantage of by Louisville Automotive Shop.

Been going there for years- most honest folks I've seen. They catch things that need work, and…read moregreat service and value

Prompt service and no hassles. I had a pretty good idea what was going on, and the repair was in…read morethe range I expected it to be.

Not a great shop. Maybe good for routine maintenance, but definitely not for custom builds. Failed…read moreto meet deadlines and complete job.

Easy to work with. Very knowledgeable about my mini cooper and explained everything well…read more Reasonably priced compared to some other shops.

Highly HIGHLY recommend Barnes Auto. They are so kind and even went out of their way to give me a…read moreride home when I brought my car in. Never once did I feel pressured to do more than necessary on my car. They called & texted to keep me updated. After my experience with Barnes, I can't imagine taking my car anywhere else in Louisville. I will definitely be back!

I've been a customer of Barnes Auto for 30 years, and I can confidently say they've earned my full…read moretrust. I rely on them for oil changes, regular maintenance, and more. Barnes Auto handles all of your automotive needs--tires, batteries, repairs, and general upkeep--with professionalism and care. This family-owned business is a pleasure to work with. They're knowledgeable, kind, and above all, trustworthy. I highly recommend Barnes Auto to anyone looking for reliable and honest automotive service.

Impressed with this auto shop after one visit. Been to a lot of repair shops in 40 years and this…read moreone stood out. While in the Middletown area and Brake lights flashed for a few minutes. While waiting for my repair I could see and hear the top of line respect they had for each customer. How the whole shop worked in unison, provide customer rides while repairing their cars, had a sign on the wall that spoke of honesty and they have it her. I was told no problems with the brakes and didn't charge a dime and now they are my new repair shop. I live in Buechel but this place is worth the drive. They have another office in J-town.

Very friendly and accommodating. I had a very negative experience with my car dealer on changing…read moreoil. They told me they spelled oil while filling it but gad cleaned it up. The engine was smoking as I drove off. I took it back and they said they now steamed washed it and all was well. The car had a very small leak about once every week or two for the next couple of months. I decided to take my car to Pro Auto care. I asked for an oil change and to check out the leak. It turns out the oil filter was so tight the seal or cd something was no longer flush on the engine and allowed a lead (very small) of oil. Pro auto not only changed my oil but cleaned up the leaked oil and all seems well a couple of weeks later. Price is reasonable, people are professional and friendly. They tell you the truth and are quick, efficient and professional. Great service.

My car was sputtering and was showing AC off due to high engine temp. I dropped my car off on…read moreTuesday around noon and they called me about 4 o'clock and let me know that I needed a new thermostat assembly and asked if I would like for them to fix it giving me an estimate on price but letting me know that after they got it fixed, they would be calling me back to let me know if they found anything else wrong with it. On Thursday morning. I got a call that my car was finished. They explained in detail what they did, and let me know the other issues they found with my car. I will definitely definitely be going back for any other work I need done I believe they were really honest with me and their prices were very very reasonable Wanda, the lady in the office couldn't be sweeter!! Thanks guys!!