I was needlessly subjected to abuse by one of your cashiers at the Ancaster Fortinos on Wilson Street.
I went to take a bag from the cashier area for the ready-made food that I was purchasing. (They only have paper bags there in the ready-made food area, and I needed a plastic bag to avoid spillage).
The cashier yelled at me (embarrassing me in front of all the customers) that she required 5 cents for the bag. (I didn't see a sign saying that the bags cost 5 cents, and I don't regularly shop at Fortinos, and, last week, a staff member in the ready-made food area fetched me a plastic bag from the cashier area and did not charge me 5 cents; so I did not initially know that this was the case. I am happy to pay the 5 cents, but I don't appreciate being abused and humiliated in a condescending manner in front of her and all of the customers).
I was a bit shocked at her behaviour, but I returned to her a few minutes later to ask for a refund for the bag, which I returned. (I don't care about the 5 cents or the bag, but after I had collected myself, I needed to talk to her and possibly the manager about her abusive behaviour).
I approached the cashier and asked her for a refund. She clearly found it funny that I would ask for a 5 cent refund. (Of course, I could have countered with the silliness of her yelling at me for the 5 cents for a bag, especially when there is no sign saying that bags cost 5 cents).
She said that she would need a manager for a refund. I asked her to get the manager. She wouldn't. I asked again. She refused. I asked again, and again. She finally phoned to get the manager.
The manager arrived and was pleasant. The manager took me to the refund desk for 5 cents. I, of course, explained to the manager that this wasn't about the 5 cents, but it was about the abusive customer service.
I work in customer service, and I would never treat a customer like this. read more