I stopped by AutoZone so they could check my battery. They were willing to help me right away. It…read moreturned out that my battery was still healthy so they offered to charge it for me for free. It took them about 45 minutes to charge it and they even reinstalled it for me. Overall, I would definitely recommend this AutoZone. Ask for David Q to help you out! He was the best!

They took the old wipers off my Palisade. Recommended new ones and put them on for me without if…read moreasked them to do it. I give them 5 stars!

The man was helpful. He didn't pick the most expensive item, but found it when I asked for it. He…read morealso switched the windshield wipers for me.

Second time going to an O'Reilly's and being told they couldn't help me with changing my headlight…read more The guy helping me seemed nice enough and helped me in buying the headlights I needed but told me he couldn't help install them because he was the only one on floor. It's really disappointing that a service is advertised as being done there but then you get told no they can't do it. Will not be back to an O'Reilly in the future.

I was at this location yesterday to pick up a starter and cable connector. My Machanic came by to…read moredo work on my vehicle and the starter was used. Had to take it to another location and get a NEW one. I'll never go to this location again. The audacity to sell a used one is not something I would expect from this establishment.

Went in to check my check engine light which takes 5 seconds and after waiting 15 minutes in line…read morefor one customer to be rung up was not even allowed to get my question out before I was told absolutely not we don't have enough people on to have the time for that. There were 3 employees on and again it takes 5 seconds and she didn't even let me ask the question so who knows what she thought I was asking for. Ridiculous. I could do it myself if you gave me the reader and since you have a "loan-a-tool" service, that should've been an option. Horrible service.

I have done business with this business a few times and have had a great experience each time…read more Their service and attention to customization of a solution makes the experience easy.

I ordered some Thule rack parts to fit my Mazda CX-9 with flush rails. I originally was quoted on a…read moreCargo box too but decided against it. The man said it was easy for them to put together and I said OK I'll get the rails and footings for over $600 and that was with a 25% discount for a Labor Day sale . NO WHERE was there a cost stated for any installation, which for this would be putting the pieces together. Which they can do in their sleep.Maybe the associate Renate was intimidated by a large man complaining that the easy installation was taking two hours more than he was quoted and he didnt have the time anymore. I ordered the parts later by phone, never a mention of the installation costs, Today when he called to say the parts were in he asked if I wanted them to put it together I said Sure, he then said it would be $145 more for this. I said it is no where on the contract of anything about any install cost and that should be quoted before. He said he did I said no he didnt and maybe he was intimidated by the very angry large man pacing the showroom. Now I look at the receipt and in very small type is "owes 145" then under it is "owes 35" which mean nothing to me because I paid in full via a card,but that is their way of saying they showed me the installation fee? Now what. is the $35 for? are they going to add that on? I feel like calling my card company and cancelling the order.

terrible service over phone "Jim" had a bad attitude over a simple question. I recommend some…read morecoaching

Overall experience in advanced auto parts has been great, however when went in this particular…read morelocation at 6h30pm to get my check engine light on... the answer that i got was that they "wouldn't go out after dark and it was to windy". Went to autozone and got that taken care of. Do yourself a favor and go to the autozone in Framingham, because customer service here sucks big time...!

Quality parts at fair prices. Very friendly and knowledgeable crew.read more

So to be honest I never done a review for any place but I just had to type this out here so I go…read moreinto auto zone great communication no bad attitudes everybody there is extremely helpful but they didn't have what I wanted but I still left in good spirits then I go to car quest across the street and I walk in I don't have a soft voice I'm a loud person so this elderly man asked is there something we can help you with I simply ask where are the tow hooks plain as day he asks what!? Tow hooks! What? The guy sitting next to him states that there in a specific isle and I'm like thank you then I hear the conversation between them and I'm pretty sure the old man still asked what he wanted and he said tow hooks so I'm wondering around because there not the specific ones I want so I pull something off eBay to show the old man if this is the specific brand that they carry he says I don't even know what the hell that is I just walked away ignoring him I'm just thinking to myself why they letting a senile heavily handicapped man work there with no customer skills brotha learn how to handle customers the right way or just bring your self to a elderly home time to retire ma brotha and yea I'm kinda butthurt it is what it is people who work in certain places gotta have good customer service learn how to enter act with humans don't talk to me like I'm a punk kid have some respect

Staff is helpful and professional for auto parts and products but DO NOT USE THEIR UPS SERVICE…read more They have no business being a UPS Access Point. I made the mistake of dropping off a next-day air package (cost: $58) at the Advance Auto Parts because the nearby UPS Store was closed. The package included Social Security numbers, financial account numbers, and other highly confidential information. The intended recipient notified my three days later that the package never arrived. The tracking code told me that the package was still at Advance Auto Parts. I went there to discover the package randomly sitting on a shelf behind the cashier. I subsequently discovered that it had been opened and taped back shut. I had to issue a credit freeze and notify my financial services providers of possible identity theft. The good news is that the very kind and understanding woman who was working at the UPS Store in Natick around the corner was able to get it shipped out in a new package with a new label without charging me an additional $58. I like the staff at Advance Auto Parts in Natick and don't blame them for this terrible lapse in security. I blame the top management at UPS and Advance Auto Parts for setting up this ridiculous relationship in the first place. But that's why they get paid the big bucks.

Had some issues, but the manager resolved things for me. Great to see they still care about…read morecustomer service. Updating my rating .