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    Forte's Parts Connection

    5.0 (8 reviews)
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    I have done business with this business a few times and have had a great experience each time…read more Their service and attention to customization of a solution makes the experience easy.

    I ordered some Thule rack parts to fit my Mazda CX-9 with flush rails. I originally was quoted on a…read moreCargo box too but decided against it. The man said it was easy for them to put together and I said OK I'll get the rails and footings for over $600 and that was with a 25% discount for a Labor Day sale . NO WHERE was there a cost stated for any installation, which for this would be putting the pieces together. Which they can do in their sleep.Maybe the associate Renate was intimidated by a large man complaining that the easy installation was taking two hours more than he was quoted and he didnt have the time anymore. I ordered the parts later by phone, never a mention of the installation costs, Today when he called to say the parts were in he asked if I wanted them to put it together I said Sure, he then said it would be $145 more for this. I said it is no where on the contract of anything about any install cost and that should be quoted before. He said he did I said no he didnt and maybe he was intimidated by the very angry large man pacing the showroom. Now I look at the receipt and in very small type is "owes 145" then under it is "owes 35" which mean nothing to me because I paid in full via a card,but that is their way of saying they showed me the installation fee? Now what. is the $35 for? are they going to add that on? I feel like calling my card company and cancelling the order.

    Carquest Auto Parts - D&M Auto Parts

    Carquest Auto Parts - D&M Auto Parts

    (2 reviews)

    Quality parts at fair prices. Very friendly and knowledgeable crew.read more

    So to be honest I never done a review for any place but I just had to type this out here so I go…read moreinto auto zone great communication no bad attitudes everybody there is extremely helpful but they didn't have what I wanted but I still left in good spirits then I go to car quest across the street and I walk in I don't have a soft voice I'm a loud person so this elderly man asked is there something we can help you with I simply ask where are the tow hooks plain as day he asks what!? Tow hooks! What? The guy sitting next to him states that there in a specific isle and I'm like thank you then I hear the conversation between them and I'm pretty sure the old man still asked what he wanted and he said tow hooks so I'm wondering around because there not the specific ones I want so I pull something off eBay to show the old man if this is the specific brand that they carry he says I don't even know what the hell that is I just walked away ignoring him I'm just thinking to myself why they letting a senile heavily handicapped man work there with no customer skills brotha learn how to handle customers the right way or just bring your self to a elderly home time to retire ma brotha and yea I'm kinda butthurt it is what it is people who work in certain places gotta have good customer service learn how to enter act with humans don't talk to me like I'm a punk kid have some respect

    Advance Auto Parts

    Advance Auto Parts

    (2 reviews)

    Staff is helpful and professional for auto parts and products but DO NOT USE THEIR UPS SERVICE…read more They have no business being a UPS Access Point. I made the mistake of dropping off a next-day air package (cost: $58) at the Advance Auto Parts because the nearby UPS Store was closed. The package included Social Security numbers, financial account numbers, and other highly confidential information. The intended recipient notified my three days later that the package never arrived. The tracking code told me that the package was still at Advance Auto Parts. I went there to discover the package randomly sitting on a shelf behind the cashier. I subsequently discovered that it had been opened and taped back shut. I had to issue a credit freeze and notify my financial services providers of possible identity theft. The good news is that the very kind and understanding woman who was working at the UPS Store in Natick around the corner was able to get it shipped out in a new package with a new label without charging me an additional $58. I like the staff at Advance Auto Parts in Natick and don't blame them for this terrible lapse in security. I blame the top management at UPS and Advance Auto Parts for setting up this ridiculous relationship in the first place. But that's why they get paid the big bucks.

    Had some issues, but the manager resolved things for me. Great to see they still care about…read morecustomer service. Updating my rating .

    Forte's Parts Connection - autopartssupplies - Updated May 2026

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