I had an appointment at 3: for my cat to get a physical so he could get flea pills. I left at 4:30…read morewithout the cat seeing a vet. Will never go back.

Best vet practice in town Dr. Schaffeld & Dr. Hadden are the only drs I let see my fur babies and…read morethey've always been outstanding. Peewee agrees!

Staffing was very outstanding..Dr. Martin, really didn't listen what was being explained to him…read moreabout problem w/ dog. It was like, here's the problem, came out with meds, and injection. 2 days later, called back, problem was no better, spoke with Dr.Martin, told me to bring her back two days later, which I felt like 1 if he had done what was asked and 2, wasn't n such a hurry get me n and out. Called my Vet, ( which his whole staff) was sick, was back n office, did not understand his diagnosis, no signs/ no blood work/ to show what he had prescribed. Very disappointed ....plus out nearly $200.00 ,for nothing. Would not every go back, even if I had to wait a month.

I would def be taking my fur baby back to this vet. Not only was the receptionist the loveliest…read moreperson ever when making my appointment, but all the staff I interacted with during my time there were beyond helpful, informative, and super kind. My sweet baby was super anxious upon arrival but all the lovins and treats from the friendly staff sure made things a lot better. Dr. Jordan Marcan went above and beyond. You can tell he truly cares about animals and he answered all my questions. The facility was easy to locate, super clean and we got seen right away.

Have been going here for about two years. They are always very professional and have great staff…read moremembers. The only qualm I have is recently I went and it was 20$ for a nail trim. I pay 15 at pet co. That's a little outrageous but I will pay it because I really like this vet.

Will never use VCA again. Had to put down my Australian shepherd today. He along with 3 other…read moreanimals of mine have been patients there for 4 years. They could not do it today. Only had 2 vets working today. Could make an appointment for tomorrow which would have left him in pain for another 24 hours. Where is your compassion for animals? Obviously not there. I would suggest going to Parkway Animal clinic. They were very kind and compassionate even though they had never seen my dog before. I will definitely be going back to them.

We were with Catoosa VCA for 14 years and left their practice this month following what was…read moredescribed to me by another thoroughly established licensed vet as negligent care. Two weeks ago, my 14 year old shi tzu underwent the routine dental cleaning that she has received every year. Before her cleaning, we did the required blood work. We received a text from one of the doctors stating that the blood work was "all good". The lab results were not available for us to view at that time, and the front desk clerk said it takes a while for them to load into the system when we called to state we couldn't see them. Taking the doctor's word, we schedule her dental, which is done under anesthesia. When we dropped her off, she was her normal, completely spry senior self. When we were called to pick her up, we were told everything went well. When we arrived, she was barely responding to us and didn't seem to know what was going on. This is different from every other time we have picked her up, but the tech assured us that she had taken her out and she walked around, but was just sleepy again. On the ride home, I was completely worried but thought she might need to sleep it off. After taking a brief nap, she was completely agitated and confused. She did not sleep the entire night. We called and explained her confusion and now new hunched posture, and were told to return to the office if we were concerned. We went back and Dr. Collins examined her and said she just needs time due to her age and the anesthesia. When I asked about her posture, he said maybe they "tweaked" her back since X-rays were done also. Tweaked her back??? So he prescribed an NSAID, and off we went. Well, at this time she was also refusing to eat, which we told him, and he did not seem concerned. The NSAID was given, and she began to vomit in the coming days, so we again returned to VCA Catoosa. We saw a female doctor this time who stated it was just her back and prescribed a steroid right after an NSAID with no washout period. She began to have diarrhea. Luckily, she did not develop a stomach ulcer or GI bleed. She still was not eating a week later. We decided to see another respected vet office in the Chattanooga area, which immediately drew labs and found that she had sustained a kidney injury from surgery and that her pre-anesthesia labs showed that she was developing acute pancreatitis and should not have had an elective procedure. They also checked blood pressure, which showed that she was severely hypertensive. Catoosa had never routinely monitored her BP. I wasn't aware this was something done for dogs until I went to an office that actually examined her properly. So she had to be hospitalized at our expense for a kidney injury and pancreatitis. The only time anyone called to check on her was when we requested records to be sent to a new office. It was more of a "why" inquiry than a "how is your pup really doing" inquiry. I requested cancellation of the care club membership and was told we technically owed them money since the plan had just renewed, but they were going to do us a favor by cancelling a plan we had for 14 years and had barely used, free of charge. This was after they severely injured my pup, which cost us over $3,000 out of pocket. On top of everything, the negligence continued when Dr. Collins called to tell me to continue using prednisone that they had prescribed to treat the back that they had injured. Luckily, with her stomach issues and her inability to eat, we did not continue to use it. This was during the period that we were waiting on the lab results from the new vet. There was no way I was taking any more medical advice from Catoosa, and I am so glad that I got a second opinion because I truly feel she would not be here today. I will be reaching out to VCA headquarters and the veterinarian licensing board to file complaints. Hopefully, this will save someone from watching their animal suffer while "doctors" just push meds at them without properly exploring what is going on. It truly broke my heart because we TRUSTED them.

My 9 year old Staffy had had a heart murmur since birth. Never had an issue with it until…read morerecently. She has been having labored shallow breaths for a couple of days. She couldnt get comfortable lying down. Classic signs of congestive heart failure. My normal vet did not have any openings for a week. I found this place during a google search. They got her in right away. They provided me a number of option and reccommendations. I decided to pay for the expensive stuff EKG, Ultrasound etc. They found exactly what I thought and immediatly gave her a lasix treatment to reduce the fluid retention. within hours she was breathing 100% better. The test showed Enlarged Heart, Glitchy Mitral valve and Congestive heart failure. The meds prescribed have worked great so far. She is on the schedule to see there cardiac specialist on 8/10. Yes it wasn't cheap, but you get what you pay for. This place is open 24/7. Of course the overhead is high. They have all the specialist and equipment you could ask for. I did have to wait longer than initially told. However, they are an emergency clinic! They prioritise the most sick or injured. Which I appreciate. If my waiting two hours longer than expected allows someone else's babies to survive than so be it.

The level of incompetence at this place is unmatched. From the vets (they don't finish their notes…read moreon the day of the appointment so you have to wait to get your pets records, the ER vet we saw forgot something and had to ask his assistant to go fix something for another pet while he was in the room with us and then we asked for fluids to administered to our cat along with a medicine and he said he was going to go do it and it would be 5 min and 40 min later the vet tech said he was 'really busy' and couldn't do it before our cat wasn't sedated anymore and so they just didn't do it). The vet tech told us completely inaccurate information twice including that we didn't owe an additional invoice while he handed us $150 medication that sells on Chewy for half that, and telling us the incorrect way to administer the medicine per the label on it. And then the admin staff... over several speciality visits they told me they were going to send records and they just don't. Twice now I've had to call and make a scene after two and half days go by to get my cat's medical records. They also lie about what's going on in the back. When we asked for our cat they said they were putting him in his carrier and then 10 minutes later we asked again and they said the same thing. They just say whatever to not deal with people. The wait times are also horrendous. I've never spent less than three hours here. Then the finance billing person told me she wouldn't send my records until I paid my balance which is ILLEGAL. I told her that, she said it again, I told her it was illegal again and then she finally sent them, but had to be threatened with legal action. The worst part though? We learned nothing about what is going on with our seriously ill cat after a neurology visit, and multiple ER visits. They just referred me to another specialist within their practice. This place is a SCAM and my cat was worse off than before he went in there. Go to AESC!

This man is absolutely horrible I thought that I had been given the wrong dog because my goober had…read morebeen abused and neglected I still don't know the extent of the damage I want his license he is cruel. my dog was so beaten down and weak and had lost so much muscle in weight in five days of being boarded at Animal Medical Center that I thought he had given me the wrong dog he wouldn't play you wouldn't do anything but lay he couldn't hardly get up the stairs I want to know why . he's got red spots like his feet where's scalded water red spots all over his chest like he's been scalded or left outside in the hot sun I don't know what happened but it was so bad I thought that he'd given me the wrong dog why is he still in business I'm going to start legal action against him.

I've been a client of Animal Clinic East for about a year now. I see Dr. Love because I have a…read moreBoxer and she does, too, so I know she knows the unique issues that come with the breed. She's been great with my boy, who's a rescue and has some problems. She's patient with him, answers questions about treatment options, and seems to be up to date on current literature and treatments, which is really important to me. The office and techs have been great, too. The only thing I don't like is the inability to see a doctor on Saturday. I ended up taking my cat to my previous vet for an emergency because they were open on a Saturday and I didn't want to go to the emergency vet who didn't know him at all. Most people work during the week and it's very inconvenient not to have vet staff on the weekends even for regular visits.

The quality of customer service at this location just does NOT compare to the downtown Animal…read moreClinic location! The front desk lady is very dry and shows no emotion- it's almost rude! The pet tech helper was a bit distasteful as well! You aren't allowed to be with your pet at all during their frightful time at the vet! It's unacceptable and unprofessional to refuse this accommodation to the pet owners and their pets! They DON'T bathe cats without drugging them- unlike the receptionist said they did. Once we left, Animal Clinic Downtown was able to successfully trim all my cats' nails without any kind of problem, and they had no problem with letting me sit in during their nail trim! I've never had a single issue with any service or employee at Animal Clinic Downtown!