Amazing experience!! We had to evacuate Florida and my dog needed a vet while we were away. I saw…read morethe sign and called and they got me in to see the doctor in 10 minutes!! Everyone at the whole office went above and beyond to help me and my dog. Thank you all for your kindness and care.

The staff at this animal hospital are kind and thorough when it comes to caring for your fur baby!…read moreMy fur friend Cleo recently wrapped up heartworm treatment here. I spoke with the veterinary staff prior on what the treatment was and the recovery care information I would need to know afterwards. They also let me visit her during the day since she stayed at the hospital overnight after each injection for observation. I witnessed all of the support staff loving on her. When I picked her up to come home, the veterinary staff spoke with me in detail on what post treatment symptoms to be aware of. This place utilizes a blend of modern and holistic medicinal practices to give your fur love the best care possible.

I had an appointment at 3: for my cat to get a physical so he could get flea pills. I left at 4:30…read morewithout the cat seeing a vet. Will never go back.

Best vet practice in town Dr. Schaffeld & Dr. Hadden are the only drs I let see my fur babies and…read morethey've always been outstanding. Peewee agrees!

Just tried to call, the website says they are open, Lies…read moreThey were closed according to the answering machine. I was going to make an appointment but I guess I'll find another vet.

There hard to get a hold of but will get around to contacting you. there able to take care of your…read moreneeds and aren't owned by a big huge company out of town and charge you outrageous prices.

Staffing was very outstanding..Dr. Martin, really didn't listen what was being explained to him…read moreabout problem w/ dog. It was like, here's the problem, came out with meds, and injection. 2 days later, called back, problem was no better, spoke with Dr.Martin, told me to bring her back two days later, which I felt like 1 if he had done what was asked and 2, wasn't n such a hurry get me n and out. Called my Vet, ( which his whole staff) was sick, was back n office, did not understand his diagnosis, no signs/ no blood work/ to show what he had prescribed. Very disappointed ....plus out nearly $200.00 ,for nothing. Would not every go back, even if I had to wait a month.

I would def be taking my fur baby back to this vet. Not only was the receptionist the loveliest…read moreperson ever when making my appointment, but all the staff I interacted with during my time there were beyond helpful, informative, and super kind. My sweet baby was super anxious upon arrival but all the lovins and treats from the friendly staff sure made things a lot better. Dr. Jordan Marcan went above and beyond. You can tell he truly cares about animals and he answered all my questions. The facility was easy to locate, super clean and we got seen right away.

Have been going here for about two years. They are always very professional and have great staff…read moremembers. The only qualm I have is recently I went and it was 20$ for a nail trim. I pay 15 at pet co. That's a little outrageous but I will pay it because I really like this vet.

The best staff imaginable. I lost a senior cat I had taken in off the streets and cried like a mess…read morewhile in the office. They where so understanding and sweet and rushed him back as an emergency, they even gave me time alone with him, while I had to decide what to do with him. They made the process swift and simple and where very empathetic. A few months later I brought a kitten in, I switched he food abruptly and she got bloated, dehydrated, and constipated. She was so sick and was up all night crying and vomiting, I was so worried that she would pass like the cat I had before and rushed over there exhausted and stressed, they got me in same day as soon as possible and they treated her with the best care (even though she screamed and acted up like a psychopath) After some fluids and TLC she was back to normal. Running around and playing, eating normally, and back to her regular bathroom schedule. I am so glad they where here for her, they are miracle workers!

Will never use VCA again. Had to put down my Australian shepherd today. He along with 3 other…read moreanimals of mine have been patients there for 4 years. They could not do it today. Only had 2 vets working today. Could make an appointment for tomorrow which would have left him in pain for another 24 hours. Where is your compassion for animals? Obviously not there. I would suggest going to Parkway Animal clinic. They were very kind and compassionate even though they had never seen my dog before. I will definitely be going back to them.

Our dog had an emergency and unfortunately didn't survive (no fault to the vet). The staff at this…read morevet was very knowledgeable, kind and respectful during this difficult time for us. I would recommend this emergency vet.

I don't understand how such a terrible place could have four stars on Google. After visiting this…read morehospital, I saw many people had left negative reviews. Clearly, if you don't look carefully, those bad reviews are easily buried. The nurses were incredibly rude. I asked them to return my dog to me, but they kept lying, telling me to wait ten minutes, five minutes, then two minutes. It was ridiculous. They deceived me and made me wait in the room for over an hour, yet they still refused to return my dog. Finally, I told them that if they didn't give my dog back, I would call the police immediately. Only then did they return my dog to me. What's absurd is that when they handed my dog back, they cursed and said my dog would definitely die. The nurse thought I couldn't understand English and was shockingly brazen. I guess they were angry because they didn't make enough money off of me. When I told them I wouldn't pay their exorbitant fees, they immediately suggested euthanizing my dog. It was unbelievably cruel. In the end, I went to another hospital where my dog received excellent care.

I've been a client of Animal Clinic East for about a year now. I see Dr. Love because I have a…read moreBoxer and she does, too, so I know she knows the unique issues that come with the breed. She's been great with my boy, who's a rescue and has some problems. She's patient with him, answers questions about treatment options, and seems to be up to date on current literature and treatments, which is really important to me. The office and techs have been great, too. The only thing I don't like is the inability to see a doctor on Saturday. I ended up taking my cat to my previous vet for an emergency because they were open on a Saturday and I didn't want to go to the emergency vet who didn't know him at all. Most people work during the week and it's very inconvenient not to have vet staff on the weekends even for regular visits.

The quality of customer service at this location just does NOT compare to the downtown Animal…read moreClinic location! The front desk lady is very dry and shows no emotion- it's almost rude! The pet tech helper was a bit distasteful as well! You aren't allowed to be with your pet at all during their frightful time at the vet! It's unacceptable and unprofessional to refuse this accommodation to the pet owners and their pets! They DON'T bathe cats without drugging them- unlike the receptionist said they did. Once we left, Animal Clinic Downtown was able to successfully trim all my cats' nails without any kind of problem, and they had no problem with letting me sit in during their nail trim! I've never had a single issue with any service or employee at Animal Clinic Downtown!

Our experience was nothing less than exceptional. From the front desk, to the nurses, to the…read moreVeterinarian, we felt loved. our dog did not have a good outcome, but the empathy and love shown to us was truly exceptional! Thank you for all you did for us!

We took our new little baby girl puppy to get checked at the Banfield Vet before having to make a…read moretrip to this hospital. Banfield Vet said she was an Apple head with a deformity being fontanelle, which is a normal, common anatomical feature where the skull bones haven't fused. Stated she wasn't eligible for their wellness program due to her tiny size and her soft spot being too large. Although she was having no issues, Told us to change the blended dry food we had been feeding her, because there was no grain in it, and puppies needed grains. I showed them her papers from where I'd recently got her, regarding her first vaccination and deworming. I asked if she was ok as far as being checked for parasites or mites due to her head shaking. They would do the parasite test at her next visit. Therefore, I was advised to put her FreshPet puppy food with meats, pumpkin, cranberries, and carrots. After she started eating this, she threw it up and her blood sugar dropped. We took her back to Banfield and they directed us to go straight to this hospital with our new baby. They rushed her back putting a tube in her little neck with glucose. I was in tears, while after waiting hours, the blood panel showing she could possibly have a liver shaunt, to take her to Banfield, have a bile acids testing done there ( it was a little less inexpensive- of course, than for the hospital to do the testing - Ty for that) and it would tell more. Depending on her blood test, She would possibly need an ultrasound. Called and got her into Banfield the next morning with her being fasting for 4 hours for the test. We took her home with a different type of canned food, being prescribed. (The third switch of different foods). Also with a prescription for constipation. Took her into Banfield the next morning. The Vet there looked over the Vet Hospital reports and said she didn't think it was her liver, asking if she'd been tested for parasites. What? She is scheduled for that test her next visit, 17th of May. They took her back did the bile acids testing and the parasite testing. After over 2 hours of blood and parasite testing, sent her home with another prescription canned food they had fed her in between blood testing- (a different flavor/kind than her last prescribed food), this being the fourth time of suddenly changing her food. While waiting impatiently for the results...Yay, her bile acids testing was normal, therefore the Vet said there was no need for an ultrasound. But she was positive for Hook worms and round worms, sent her with 6 tubes of medicine for 6 nights and to start her that night. After giving her the medicine, she went downhill, she was pooping everywhere, her little body had been so terribly terrified snd was shocked by all the stress of this!! . The next morning we took her back in to Banfield due to stopped eating and her gums weren't as pink. They said her body temperature was 91 and was supposed to be at 99. While putting a warming hose on her, her body temperature went up to 94. I was in such tears asking if they could give her a minute w/o the warming tube and to recheck her temperature. After this it was staying at 94 but they told us that she was needing a blood transfusion and it could get into tons of cost. Our baby suffered from shock. I feel this Animal Emergency & Specialty Care Hospital and Banfield should had checked her for parasites before doing all the liver and bile blood testing, which was outrageous in cost! . We were not told to transition her food, and abruptly changing her diet, geez, 4 different times, do you guys think that her little body was shocked and in results the hospital and vet killed her. I will never ever go back to either place. Drs are all about $$$$!!