Terry was really rude and didn't get a flying swat about my needs. I've never felt like such an…read moreinconvenience in my entire life. He looked like he didn't want to be there, which anyone with a brain can gather that. His coworker said sorry to me and that he just had surgery... which I felt no empathy for since he wanted to treat me like I was ghetto trash off the street. Ace lost out on over $200 worth of product. I get it, no one wants to work in 2026... but I happened to be working and you made my work day so difficult. But Home Depot profited even more money. I pray this ace hardware location closes down. If you had surgery the day prior and you know you already give piss poor customer service as it is; maybe you should have stayed home.

Amazing new ACE location in Dawson! All of the staff are so friendly and great you when you come…read morein. This is a level of customer service I've never received before in Dawson. The store itself is very nice and has a large selection even beyond hardware, including home decor and clothes. I'll definitely be back

Sadly Auburn Hardware is closed. It will be missed by all…read more It was always a great place to grab items to work on the house and buy a Case knife

Auburn Hardware has been a fixture for eons [the website says same ownership since 1969 and it has…read moreexisted for over 100 years!], but I've only graced the threshold like once before. J and I went today, and I was pleasantly surprised to find that it's a gift shop-hardware store hybrid, so that amongst pest control, heavy duty cleaners, and drill bits, you'll find scented candles and gourmet consumables. We had just come from AuburnArt.com, The Villager, and Whapsody, so we were all candled-out, but we ended up buying Wickles and Not Yo' Mama's hot sauce. I only had minimal interaction with the cashier, but he seemed like a nice guy. This is all good stuff since my last local hardware store experience was less that stellar [cough cough, Five Points Hardware in Birmingham]. Now I can say I've purchased hot sauce at a hardware store. Love.

This Ace sets the standard for customer service. You are never left seaching for someone to help…read moreyou, and when they do help they know exactly what they are doing - or they find someone who does. Had a particularly good interaction today with Jonathan who got the batteries replaced in my watches, while not even having the correct equipment - did so safely and expertly, and got my batteries replaced! This is just one example of the great people at Ace. Wonderful!

Great service and products you need; staff checks & are very responsive... I have not ever been…read moredisappointed plus they support feeding starving children!

Well stocked local hardware store with everything you would expect from a home town hardware…read more Friendly and knowledgeable staff.

Not just a hardware store! Corey and Monica run such a great store with amazing service. If you…read morecan't find what you're looking for, chances are they will order it for you. I even buy all my animal feed there.

Love these "small box" hardware stores so much better than the "big boxes (BBs)"! Needed a simple…read moresink drain pop up rod. The BBs both listed some one-size-fits-all that reviews were very mixed on. Checked Miles Ace and looks like they had one (for about a $1 cheaper!) that had 2 sets of components for multiple fits. Walked in, immediately greeted by an offer to help, stated what I was looking for and got a personal escort right to the item I needed. In and out in about 5 minutes. Part worked exactly as a replacement for broken item. Miles is a bit further for me than another small box HW store I frequent, but Miles having an online search feature immediately tells me if they have what I need before driving out, which sways me over to them when looking for a unique item.

I have a single key to an old aftermarket Givi motorcycle trunk. These keys are notoriously hard…read moreto find/replicate. I finally found blanks, but even with the original and new blanks, I couldn't get it copied. I tried a half a dozen big box stores. It seems all the current machines require that the key matches a pre-defined blank number in the machine database (which mine does not). A perfect example of technology making things more difficult rather than easier. I saw this Ace Hardware on my way home yesterday and stopped in, hoping they could copy it. Well, they had an old key cutting machine - the kind that just duplicates whatever you put in it. The guy made me 2 copies, both of which work perfectly and charged me $0. That's right, $0. Way to go, Miles Ace Hardware - great customer service. You made a customer for life!

This store is junkie with all kinds of boxes and clutter in the aisle. When I was there it smelled…read morelike the septic was backed up. Not enough employees to get service.

Great store with 2 locations. Blackmon rd really convenient on North side. Best outdoor lawn and…read morepower equipment selection around!

Down-home customer service from a down-home hardware store.read more