Please stay away from this place! The first scheduled move I was not told until 30 mins before they…read morewere meant to arrive they weren't coming due to an injured staff member - when I asked why they do not have back ups, the receptionist said 'it's the weekend and people have lives'. All other movers I contacted were fully booked so regrettably I had to reschedule with them for a few days later. This time, they were 3 hours late. During the move one of my items was damaged. I spoke to the owner, Neil, at the time it happened and he said they would pay for it to be repaired. After a week of not hearing anything back, chasing up the insurance forms and endless phone calls, again with Neil saying he would sort it, I was told that they would transfer me the cost, and book in the repair - I still have not heard back. I am now taking this matter to VCAT and reading the below feedback it seems like it is a reoccurring theme with this company. The prices may seem cheap, but will cost you more in the long run! Save yourself the stress and AVOID.

From the owner: Whatever you may need, personal storage space or business storage, for long- or short term rental…read moreor even if you just need some moving boxes and packaging ... we have the storage solution for you! If you thought that finding the best, most economical, safest and easiest way to store your items would be a difficult task, relax. You're already here! That's because Supercheap Storage portable storage units are the easiest, safest, most cost-efficient storage answer around. Self storage solutions work whether you're moving apartment, refurbishing your place, or simply just want extra room and want to move items out of your home or even the garden shed. Which is why we'll customise a plan that meets your budget, your time schedule, and your moving needs, from boxes and packing materials, to tips on how to pack.

Most helpful right from the start. I didnt really know what i needed to do but it was made easy…read morewith your help. My removalist pulled out last minute but it was good that i got to use your truck to move my things !! Highly recommend if you want somewhere safe to store your stuff. Thanks so much for your help.

From the owner: Family owned & operated. We are here 7 days a week. All ground floor units. Security 24 hrs a day…read more with a Resident Manager. We also store Cars, and Vans and are proud SSAA members.

Fort Knox storage was great, affordable, 6 years ago . In…read morethe last 2 years, the price increases have become unaffordable. They now have twice yearly increases. My monthly rent increased by $50 earlier this year, and just recently received another email advising g they again, were increasing my monthly fee by nearly $50. I questioned the price hikes to deaf ears. Once I advised I was terminating my storage due to finding cheaper alternatives, I was offered a $60 per month th reduction if I moved my unit out of premium access. Too little too late for me. But I did request my last week of rent be excused due to their delayed responses and acknowledgement that I had been overpaying for years. They denied my request.

From the owner: Fort Knox Self Storage is Melbourne's preferred storage company. We have been providing self…read morestorage in Melbourne for over 20 years. Fort Knox West Melbourne has a secure storage unit to suit your needs, from small lockers to large commercial sized storage units and subterranean wine storage. We have an on site box shop, a free move-in van and excellent customer service. All new customers get a free set of getting started moving supplies and a free padlock for their unit. Customers can access storage between 6am and 9pm 365 days a year.

We moved the contents of our entire home with 3 guys and a large-sized truck. They were efficient,…read morehelpful and very professional. We had about 30 pieces of large furniture and around 100+boxes. They looked after everything really well, including delicate and fragile items. I've always moved house by myself in the past but Move On Removals made the experience so easy. Fantastic value for money. Will use them again for sure. Thank you J

AVOID! Complete scam - Move On Removals significantly drove up both the cost and stress associated…read morewith our move. We tried to address our concerns privately and directly and the post-move customer service was rude, unapologetic and did not at all stand behind the "100% satisfaction guarantee" posted on the website. First off, the original estimate was either not made in good faith or the result of incompetence. They visited our apartment to make a quote based on a review of the job scope. The quote was ~$1,500 - and the final invoice was more than double this amount. We made the decision to use this company instead of other options on the basis of the original quote, and I consider it unacceptable that they would use potentially deceptive business practices in an effort to receive business. Furthermore, we had pre-arranged with our storage facility to select between two sizes of storage unit based on the movers' judgement of the capacity requirement. Not only did the movers misjudge, but they also didn't move our belongings into the larger storage unit so now we are paying double our expected monthly rate in storage fees. And as an additional burden, we had left specific instructions for the movers that were not followed. However, they never told us upfront that these would be possible, nor after the fact that they had not been done. They also left a considerable amount of rubbish behind - again without informing us. This caused us to incur considerable additional costs from our real estate agent. Very disappointing as all of this could have been avoided through proper communication. There are A LOT of other removalist companies out there - please think twice before making the same mistake that we did.