I rented a storage unit for 4 weeks, paid for 12 weeks. When I rented the unit I was told a 1 month deposit was taken and would be refunded. I was told I had to pay for 2 months up front minimum then monthly afterwards. I was told that if I didn't use the 2nd month I'd get a pro-rata refund.
They were very helpful in renting and taking my money by credit card. They advised when I gave notice and vacated they'd sort out the pro-rata refund and the 1 month deposit. To this date, 23 days AFTER I have vacated the premises no monies have been received. I've called three times, been told "a check would have already been mailed to you". Then called again " I assume a check's been mailed to you". Then today, I forced them to give me the date the check was mailed, the check number etc. They CLAIM a check was mailed 5 business days ago from Malvern to Armadale but to date NO MONIES/NO CHECK has been received. I also was told that I will NOT get my pro-rata refund only the 1 month. I also found out they are in receivership which I have no idea if this means i'll never see my money. Regardless I have paid over $1000 by credit card to these people for 4 weeks of a small rental unit and have received no refund of anything.
I asked them to please stop payment/cancel the alleged check an reissue another one that I would pick up in person. I was told by Matt "it's not our fault you never got the check, if it doesn't come that's not our problem". I asked again to speak to a manager/owner, etc... as he REFUSED to reissue the check. I've not yet received a call back.
I would exercise extreme caution before handing any monies to this business and I will personally never use them again. read more