I'm not one to review unless it's a good review but i feel this time I need to let possible future renters now of the issues I have had. I can give proof to almost all my experience. I first started renting from fort Knox mini storage on lake nepessing 9/3/2016. Later I got another unit at 12/17/16. I had no issues other then a few I never made a big deal out of because I really didn't care. The real problem I had was recently when I rented a 3rd unit that was right next to my second unit. I rented online... this being said yes I should of looked at the unit before I moved in.. but didn't think i would have any problems. I just didn't want to lose out on the u nit next to mine. Well 15 days later I go to put stuff in the u it and the door is almost impossible to open. My Fiance could only open it about a foot because the door is off the track and pushed in. Well... I simply emailed Doris about the door and she said she would have someone check it out that day.... Well I called her later that day for an update she said she will call the repair person the next day because they didn't come I asked to be kept updated for when the door was repaired... 8 days later I get an email saying it was repaired... then I get a letter saying there will be a raise in rental come July to obtain good maintains... I was a little irrated at this point... especailly when we did not damage the door.... we didn't even put a single thing in the unit and if they looked up the key gate log we hadn't even went in the storage area to look at our other units. But I can't provide that log. I asked for a reimbursement for that month was told no and that it only took 5 days to repair.... email to email... it was 8. Then I paid for my other units plus the one I no longer was going to keep because I was frustrated with the way they handled business. Also side note. The gate has been wide open for an estimant of 3 weeks now because it's broke. (Month of June) So anyone can go in and out. I paid for the month of June so I wouldn't get locked out of my other units. Then ask for a refund since they had it up for rent again... and now it's rented back out... for this month which I paid for.... I don't see how this is fair. Gave me a credit for the following month 5hat I did not say I was moving out of and then locked me completely out the month of July and my account online was deleted. This whole thing is very disappointing. Never had issues then poop hit the fan. I went to other businesses looking for new storage space and they all said they hadn't heard good things... and they weren't associated with them. I would also like to just say anyone looking for renting a unit... check it before you rent it. Take pictures and have all the proof you can... and just hope to god you have chosen to be in business with very respectful and reasonable personal. Overall I'm an easy person to work with. I never was late on payment. Never complained about the gate being open all day randomly all the time... when I picked the place for the gate as one reason. Just would say... Take all the precautions you can if you rent from this establishment. Or... look around alot before picking a final place to rent from. read more

thieves.... was not notified of unit being sold... which was done within 2 weeks of making a payment and knew we would be sending the $188 balance... she has 2 phone numbers for us.... never called us.... pulled the legal notice from the county press and put it on craigs list coincidentally in Sept.. everything we owned was in that unit as we were in the middle of finding housing in florida... they knew this.... one simple phone call.... I saw someone else I knows stuff was "sold" I emailed her and she was never notified either... read more