I've visited this location several times and each time I've received excellent assistance and…read moreservice. Most recently I was there to purchase some new headlights for my car. A young man named Ethan helped me and I couldn't believe the lengths he went to assisting me. In my opinion, Ethan is an exceptional employee. His customer service and willingness to assist assures that I won't be buying auto parts from any competing businesses. Thank you Evan for an outstanding job and good luck with any future plans. I have no doubt you will be successful at whatever you pursue.

My car need an immediate battery change since I had to call the insurance twice per jump start that…read moreday! the stuff at this O'Reilly l9cation where so helpful and kind and immediately helped. Heaven were amazing! He hped to change the battery very fast in a freezing cold weather! Well done!

All parts always correct and ready for pick up. Staff is very professional and friendly.read more

Waited for them to open at 7:30am went to the door 7:32am and employees just looked at me and shook…read moreher head no. Normally try to avoid this place anyway but was reminded today why buying online from somewhere else is better still.

This place is eh. I had a dead car battery and came in, and they said they could charge it. So I…read morewaited two hours for it to charge, just for them to tell me that the charge didn't hold so I had to buy a new car battery. The guy working on my car didn't seem very confident about the battery installation and it took forever to get it out and put a new one in. He messed up my wires a little bit which is kind of concerning considering my car is only a year old.

Closed early. They had a sign on the door saying they were closing early at 8:30. I drove 30 mins…read moreeach way to get here. Such a waste of time. At least update your hours online.

Ethan was such a great help, helped me install my windshield wipers on my annoying car thank you!read more

I purchased an air filter and a oil filter a month ago. My car was struck by a drunk driver…read moretotaling it and asked if they would exchange it for the new car I bought, and they absolutely refused. Napa is amazing !! Lost my business.

The Bad: Due to recent move to FoCo, I did not have time to find a reputable mechanic.  In haste, I…read morewent to the closest service (Pep Boys on south 287).  I believe they properly fixed the coolant leak; however, they insisted I needed to replace many other parts/etc, which drove the bill up to $1970.  I dropped my car off at 9a, and on the same day, they called at 5p, stating it would be ready for pick up at 6p.  At 6p, PB called stating the car was not ready (they stated an employee left early). IMHO, on the 5p call, they knew the car was not going to be ready -- I believe they lied to me, and also broke their service agreement (they said it would be done by mid afternoon).  The following day they called at 12p, stating the car was finished (I had to cancel work appointments, etc -- loss of $).  Post PB service, and just before pulling my car into the garage, I applied absorbent dust to the garage floor (to absorb coolant fluid).  The next day, as I pulled out of the garage, I see fresh/dark fluid.  I do a finger dab, and quickly determine it's ATF fluid.  Full/honest disclosure: since 2006, I have never visible seen ATF leaks of any kind. Before bringing car back to PB, I took photos/video.  I brought my car back to PB and employee immediately, before any inspection, denied any wrong doing, and explained they do not fix transmission issues.  In the same sentence, the employee explained to me that they could call the local AAMCO service manager to set up an appointment, and also get me a great discount for AAMCO service.  My reply -- before we jump to transmissions issues/conclusions, aren't you going to put the car on the rack and look at it?  They did a quick inspection on the rack, and when finished, repeated the AAMCO offer -- suggesting a potential severe transmission issue.  My reply -- Why did you not see the ATF leak during your initial inspection/diagnosis?  PB had no reply.  I turned down the AAMCO offer, and went home.  I did some research and guess what -- Pep Boys and AAMCO are owned by same entity.  Could this be an unethical or illegal business practice? The Good: Per the advice of a new FoCo friend, and to seek a 2nd opinion, I went to BG Automotive.  I explained my entire PB experience.  They diagnosed the ATF issue and physically showed me, while the car was on the rack.  They explained to me 1) you have a micro ATF gasket leak, that is so small that you would never see fluid marks on garage floor or other, 2) they showed me the ATF receptacle -- it was caked in ATF fluid, which suggests/confirms the following -- the only way your car could have leaked that much ATF fluid overnight (as seen in photo), if it was over filled -- it's called a burp or expulsion of excessive fluid, and gravity would have led fluid down ATF tube, and eventually onto the floor.   Based on my entire experience with PB, I am now convinced there is a high chance that they knowingly over filled my ATF fluid (so it would burp, and then they could send me to AAMCO to potentially fleece me for more $).  Fishy, scam or other, and don't forget horrible people skills, I am glad to be done with PB and will never return.    BTW, my customer experience with BG was 5 star superb!  Brandon Pursley provided excellent, client-centric listening/communication skills/service.  All employees greet you with a smile, hand shake and positive professional attitude. They keep you in the loop, from start to finish, and advise you of what is a critical  'must fix' vs. a non-critical 'fix it later'.   Shuttle service with Katie, and heated seats, was great!   BG has earned my trust, and I highly recommend them.

Worst customer service ever!! They overcharge for their halfass service, break stuff on your…read morevehicle then say that's how it was brought in. DO NOT GO TO PEPBOYS!!!! THEY DONT TAKE CARE OF THEIR CUSTOMERS!!!!!! I've been trying to get ahold of corporate for 2 weeks now and all I get is a Automatic email response. I DO NOT REFER THIS PLACE TO ANYONE!!! GO ELSEWHERE!!!!

The whole team has been so helpful in getting the parts we needed for a radiator and water pump…read morereplacement. Mason was great! While I had to come back a few times to get all the things we needed he was always so polite and helpful. Thank you guys!!

My favorite auto parts store in Loveland (and I've used them all). Why? Friendly, helpful people…read more They're good about returns. They have a better selection of parts than the south Loveland location. Their reward program actually gets you an occasional reward. On one visit in particular, when I needed a radiator hose for a custom application, my experience as a customer was above and beyond expectations. When I need something and I need it now, this is where I go.

Stuck near town, overheated engine, in need of a cooling fan. Advanced website noted the part as…read more"In Stock" at this store, "Ready in 30 minutes" and "Ready to pick up," paid in full. Arrived with car barely running and prepared to install part in the parking lot, and was told, "Uh, we don't have that. We can maybe get one for you tomorrow." I insisted they find one at another Advanced, and then after another Advanced store kept them on hold for 20 minutes, "couldn't" transfer my purchase to that store and I had to pay the full amount again. If they can't do online ordering correctly, they shouldn't do it at all. And they should hire real adults to help customers, not college brats.

Bought Diehard Gold batteries a year ago from the advanced auto parts on North College which is now…read moreclosed. Batteries don't hold a charge now so took them to next available store in town and they won't honor the warranty. Diehard batteries suck and so too apparently does Advanced Auto Parts

Had some custom wheels installed a couple weeks ago. Unfortunately they were out of the TPMSsensors…read morerequired so they ordered them in. The appointment took longer than it really should have but that's life. When I went back to get the TPMS installed, they absolutely made things more than right for me. More than right! Apologized for my having slow service the first time and put me at the head of the line. Old school customer service and then some! I'll buy my next tires from there for sure. Stop in and see Thoren and the rest of the crew. They are awesome! Thanks Discount Tire. You have my future business!

Everyone there was extremely kind and helpful, I had an issue with my tire and they fixed it for…read morefree. Highly recommended!!

My oil change and tire rotation was super speedy and even though there were cars ahead of me I was…read moreout in about 35 minutes. The staff was super friendly and helpful. The only thing I was not used to is that they usually go over cost before starting the service and this location did not do that so it was $145 which I wasn't necessarily anticipating. Overall happy with service though!

Terrible customer service made me feel stupid called me slurs. wish they would have just walked me…read morethrough it