We scheduled our hail repair back in May of this year for September 6th. My wife and I took off…read morework only to find out that the paperwork was misplaced and none of the parts where available. Re-scheduled two more times.... Dropped it off on the 20th and called only to find out it will be another week before it is finished. Very Disappointing!!! Update - 10/3 - wife's been calling all day to get some type of update on our car... "maybe Friday"... wow Final Update - they realized that this whole scenario was poor at best and tried to make good with a discount. Changing the review from a 1 star to 3 star for effort.

Very bad experience with my 2024 bronco I had problems 2…read moreweek after I bought it, and I am still waiting for them to fix it. Please do not buy Ford

Documented Material Misrepresentation & Pre-Existing Engine Failure…read more I purchased a 2021 Honda CR-V Hybrid from Crain Hyundai Fort Smith on May 15, 2026. Prior to taking delivery, my PPI flagged a diagnostic trouble code: B296E. Salesperson Tyler Accurso assured me in writing that this was a harmless "low voltage error" from a recent battery replacement. Relying on this explicit material representation, I completed the purchase. This representation was false. I drove the vehicle for less than 3 active days and fewer than 105 miles before a flashing check engine light alerted me to a blown head gasket. A forensic engine teardown by factory technicians at a Honda dealership conclusively documented a severe, long-term pre-existing head gasket failure and a warped cylinder head from chronic overheating. This structural failure existed and was actively present at the time of purchase. When confronted with the independent diagnosis, Sales Manager Ransom Chamness dismissed the claim in writing, asserting the code was for a "power steering pump." Honda CR-V Hybrids do not have power steering pumps - they utilize Electronic Power Steering. Industry diagnostics confirm code B296E targets the Electric Coolant Heater Pump circuit--a critical early indicator of a hybrid head gasket leak. General Manager Chris Attee later advanced a third narrative in writing, fabricating a claim that the code I reported pre-purchase was an "electrical short" and that his team "returned the vehicle to the dealership and completed necessary repairs." This is physically impossible based on the delivery dates and odometer timeline. The dealership has yet to produce any evidence of identifying or addressing the code prior to purchase. Three separate levels of management have now provided mutually exclusive, fabricated written narratives to hide a catastrophic pre-existing cooling system failure behind an "As-Is" shield. I have filed formal regulatory fraud complaints with the Arkansas Attorney General's Consumer Protection Division, Hyundai Motor America, and am initiating formal compliance reviews with the Arkansas State Police Used Motor Vehicle Dealer division alongside civil court action. BUYER'S BEWARE: Meticulously verify all diagnostic codes independently before signing anything with this team.

Drive in from Tulsa to pickup a Mazda that had been agreed to on the phone. There was a…read moremiscommunication between myself and the GM where he had agreed to a 5% flat rate based on my phenomenal credit score and meeting me halfway on taxes by lowering the car price a little. When I arrived to pick it up the finance paperwork showed the right price but at 5.54% APR. When I explained the mistake I was met with some resistance on pushing the rate back to where it was agreed upon in writing. Eventually after showing texts with the GM and a photo of the typed offer, and myself offering to just finance myself through Navy Federal for 4.75% the floor manager agreed to the original 5% and honored the list price, giving me a very solid deal, better than any in Tulsa. Much thanks for honoring your word even if there was a little push back initially.

We have been looking for a company that we trust with our vehicles and happy we went to J Pauley…read moreToyota. I took my wife's Toyota truck in for an oil change last week, and we were happy with our visit. We had no issues getting an appointment, and they were pretty accurate how long it would take to check everything out and do an oil change. My biggest concern was in the past, we would take our vehicles to other dealerships and mechanics and they would try to up sale on work that never needed done in the first place. This occurred all the time on my wife but never to me. When we went to J Pauley Toyota, they never tried to up sale on anything. This was a relief to my wife. I wish more dealerships were like this. Honestly, and integrity should always be the key to business. I can say that J Pauley Toyota has both. We look forward to our next visit.

Guy was super rude , wanted to trade in. he just sounded like he didnt want to help me @ all , not…read moregoing to u guys , 6 pm 9/22/26

Specifically for the auto mechanics- I was quoted mechanical issues totally over $3000. I went and…read moregot another opinion in which they found zero problems. I've held off on writing this review in case the second opinion was wrong, as the mechanics have always been kind. BUT it has been 2 years since that $3000 quote and my car is still running perfect. I feel that they took advantage of me, being a young female. Get the second opinions when considering their services! I hope this was an honest mistake, but I'm not sure that it was.

The people at Rath auto service are outstanding! Chris, Austin, Tina , and Carter and everyone up…read morethere go out of their way to give great service!

i bought a 2021 ford f150 at randal tyler ford from a great sales man brian motti love the truck…read moreand i'm going to buy a 2022 ford explorer form them soon

*****BEWARE X2***** I am in total shock that this dealership…read morehas ONLY one bad review!!! I agree with Gregg M. on the business practices of the Randal TylyFord dealership in Booneville, AR and at least one in particular sales manager that works there!! Tillman B. McClendon. I have a close friend that is in the market to buy a vehicle for the first time and wanted my help to purchase this car in his name only and to build his credit as he is only 21 years old. He asked me to come along with him as I am much older than him and have had more experience in purchasing vehicles in my time. Originally my friend seen the vehicle he was interested in, at an offsite bank liquidation event in Fort Smith, AR. Jeremy P. Warren was the salesman that helped him at the time and was nothing but professional and extremely helpful to my friend. However, like I mentioned earlier, my friend wanted my help, therefore he told Jeremy he would have to come back. Jeremy then explained to him that the cars would no longer be at that location and we would have to continue our interest and negotiations through Randal Tyler Ford in Booneville, AR. Therefore, within the next few days my friend and I made the trip to Booneville. BIG mistake, needless to say!! Once at the dealership and after viewing the vehicle my friend was interested in, we were introduced to our salesman, Tillman. Right off the bat, instead of talking about the used vehicle that my friend was interested in, he showed my friend a brand new 2017 vehicle that he thinks my friend would like so much better. However, I explained to him that we were only interested in the car we came to see and that we wanted to know what options my friend would have in purchasing it only in his name. I made it clear at the beginning that we were just needing information on what the interest rate was going to be in my friends name only or if we were looking at getting a co-signer for him. I can say, that Tillman was helpful and friendly during this whole process until he came back with his first offer on the vehicle and the interest rate he was able to get my friend. Once he told us this information, I thanked him for the information and told him we would have to discuss it and we would get back to him, that we needed to leave at this time. At that point, Mr. Tillman B. McClendon became a whole totally different person. He became extremely pissed off at us and wanted to know why we let him do all that hard work and put his reputation on the line with the credit union for us not even purchase the vehicle. He was extremely rude to us and his scare tactics did nothing but piss me off at this point. I plainly explained to him that we wanted options for my friend and that we NEVER said we would be leaving that day with a vehicle. Mr. Tillman B. McClendon's attitude, body language, unprofessionalism and smart ass was uncalled for!!! I will NEVER set foot on that dealership lot again and I have told everyone and anyone my experience with this place and will continue to tell people. If I can prevent at least one person from being treated the way we were treated at Randal Tyler Ford in Booneville, AR, then my job is done!!!! Ps: I did not want to give a star at all, but to post this review, I had to select at least one star. And I give that star to my friend who had to go through this terrible experience!! Lol

Would give a negative 5 stars if I could. They do not care about professionalism, no communication,…read morefail to keep appointments, no accountability. They give excuse after excuse this is the 2nd time they have had issues keeping mechanics. I can now see why how they treat their people and customers. 7/28 the owner hang up me when inquiring about my UTV. They don't care honor or care about appointments. There is no official system to track work, issues or appointments. High turn over rate. Stay clear if you want good service. 1 mechanic that works on Cars, boats, motorcycles, 4 wheelers, or UTV's. No one specialized in one type of vehicle. They misdiagnosed mine. Didn't even test drive it, told me it was ready took a day off work to pick it up to find out its still broke. Normal shops would continue to work on your unit they already stated was ready and in the work queue, not this shop. We will get to it when we can. My appt was on June 23rd. Didn't look at it till the July 2nd then again on the 14th only after me calling and bugging them. Told me it was ready on 15th. Went to pick it up on 18th noticed it was broken still. They did not test drive or fix it. Had both owners test drive it and they admitted it was still defective. As of 8/1 they still haven't diagnosed it or looked into it. Obviously the problem starts at the top with the owners and lack of leadership and professionalism. They keep taking in vehicles knowing they are a mechanic down and letting them pile up rather than fixing what they have. Avoid this place at all cost! Waste of time and money, nothing but headaches. Don't leave an honest and bad review the owner will stalk you, call you an fu*kin Karen and cuss you out right in the show room. Owner and 2 staff members cussed me out there. As I stated poor management/ leadership. He threatened to keep my UTV. Forced me to pay for repairs I did not authorize or they would keep my unit then threatened to call the cops im trespassing whe they still had my UTV they were bringing up front. Stated im not leaving till I have my keys. Found out 4 others took their equipment to another dealer because of the service. Should have read the other comments before taking my UTV there.

I wish i would have read Veteran Cowboys review before we made our mistake of purchasing not one by…read moretwo vehicles. We have a vehicle that cannot be tagged due to issues with notary's on the title and a lien release that has never been issued. Called left a message with Jacob for Yolanda, waited two weeks and my husband called. Yes he is upset. We purchased in December, have made two payments and still can't even tag it. Is there a lien release? Is there a lien? Who knows. We were treated completely unprofessional. If you speak to someone in a manner its going to be given back. I spoke with the man who claimed he was an owner and I would never and will never recommend or return. I asked for additional owner information and was told it was none of my business on top of being told we were pathetic, difficult to deal with, called liars, said we didn't have our stuff because they still don't have the title for the car we traded in that we literally left the day they went. (Both were kept in glove box) I am appalled that anyone would speak to customers the way we were spoke to and yes, I will even own that my husband snapped back but I was professional, and the owner was nasty. Read and trust reviews people.

We had an outstanding experience working with Cody at Floyd Traylor Honda in Fort Smith. From the…read moremoment we stepped onto the lot, he was welcoming, professional, and incredibly knowledgeable without being pushy or high-pressure at all. Cody took the time to answer every question, explain our options clearly, and made sure we felt comfortable throughout the entire process. Buying a car can often be stressful, but he made it feel easy, relaxed, and even enjoyable. If you're looking for someone honest, patient, and truly dedicated to helping you find the right vehicle, I highly recommend asking for Cody. He turned what could have been a stressful purchase into a genuinely pleasant experience. Thank you, Cody, for taking such great care of us! Philip and Tina

We took our car in for service the window wouldn't roll down on our accord. They charged 200 bucks…read moreto tell us it needed a $1000 switch. we found the switch on Amazon and fixed it ourselves for 28$. I would steer very clear of this place before you get any service done because you're being lied to and paying astronomical markups.

I will ALWAYS come here first if I need a car, and Jack's will always be my reccomendation for auto…read moreseekers. They treated me like royalty. They werent in a rush to get me out so to say or bother with other people while making a sale to me. Not saying they didnt confer with other customers of course! Here there is always a friendly face and a great selection of trustworthy cars. Give them a try in your dealer selection =) Here is the introduction on their website: Over time Johnny has built long lasting relationships with his customers. He has been able to build a reputation of honesty with his customers and has earned the respect of his neighboring dealers. After all these years of operating this dealership Johnny still believes in the hands on approach working hard for his customers to be sure that buying a car is the same today as it was for their customers some 60 years ago. Honesty and integrity has been the key to such a long lasting success for Jack's Motor Company. http://www.jacksmotorcompany.com/index.htm

The Crew at John's Auto center were a huge help to us over the Fourth of July weekend this year as…read morewe were traveling from Houston and our car broke down near their location. They came and towed our vehicle, assisted us in getting a rental set up and on our way while storing our vehicle for us over the holiday weekend. We look forward to working with them to get our car like new again.

Great service, honest a dependable. I have had several things done to my vehicles here and every…read moretime I go, I always leave satisfied! Great little business!

From jump street, I didn't wanna walk into another Orr Auto and get the same runaround I got in…read moreDardanelle. Mind you, my family has been buying cars from Orr Auto for years, but that experience wasn't it. Before I ever stepped foot in the dealership, Matt and I handled everything over the phone because I wasn't about to waste my time. He got me approved, showed me my options, and before I knew it, I was driving home in my 2024 Kia Soul with only 901 miles on it. Now, baby, look... this car meant everything to me. I bought it using my social media income, with no money down, and the whole process was easier than I ever imagined. And it wasn't just Matt. Everybody there--from the finance team to the service department--treated me like family. That's why I'll always have love for Orr Auto. Now, I'm not gonna skip over the fact that Matt's moved on to Otha things, but Orr Auto is still doing what they do best. Thank you, Orr Auto, for helping me get the first of many dream cars without breaking the bank!

Working with Brian, I bought a used 2016 GMC Terrain. I noticed the engine wasn't sounding right…read more So when I came back up for my oil change i mentioned it. Thankful they listened and turned out the timing chain was going out! They fixed it no questions asked as well as the liftgate switch because it wasn't working. I paid cash for it so they could have easily turned me away. They didn't, they made sure it was taken care of and i appreciate it!