Very thorough exam, friendly opticians nice selection of frames and convenient location…read more Waiting for the prescription to be ready

I am extremely disappointed with my experience with Acuity Eye Group in Palm Desert and would…read morestrongly caution others before purchasing glasses here. I purchased prescription glasses from this location in September 2025. The glasses were not correct and had to be returned and remade twice. After the second remake, they still were not right, and I returned them to the Palm Desert office. I never received usable glasses. For months, I tried to resolve this directly with Acuity Eye Group. I made numerous phone calls, left messages, and repeatedly asked for help. I was told that someone would contact me, but the follow-up was extremely poor. At one point, I was told by Claudia at the Palm Desert location that my refund had been approved but had not yet been processed. Because I never received usable glasses and still needed corrective eyewear, I eventually had to take my prescription and purchase glasses elsewhere at my own expense. I disputed the original charge with Bank of America and provided extensive documentation about what happened. Unfortunately, Bank of America ultimately denied my claim because I could not provide a receipt from Acuity showing that I returned the glasses. Acuity Eye Group did not provide me with a return receipt when I returned them, and they will not provide one now. What happened today was especially frustrating. I called Acuity Eye Group again asking for documentation of the return, and I was actually told that I "do not have an account with the Palm Desert location." I find that astonishing considering I purchased my glasses there, dealt with that office regarding two remakes, returned the glasses there, and spent months communicating with them trying to obtain my refund. So I am now in the position of having paid for prescription glasses that I do not have, being unable to obtain the documentation showing that Acuity took the glasses back, and being told that I don't even have an account at the location where all of this occurred. I have made every reasonable effort to resolve this directly and privately. I did not want to resort to leaving a public review, but after months (almost one year) of calls, messages, an unprocessed refund, and now being told there is no account for me at this location, I feel other consumers should know about my experience. I would still welcome Acuity Eye Group correcting this situation by locating my records, providing written documentation that the glasses were returned, and issuing the refund I was previously told had been approved.

Moved back to Palm Springs this past January and needed to address a cataract in my right eye…read more Having no idea of an ophthalmologist in the area I started to ask around with people I would meet in our community and on Next Door. The resounding reply I got as a recommendation was Dr. Prendiville. Dr. Prendiville is the ultimate professional and did all the required testing before my surgery to know exactly what my needs were. He preformed the surgery at an appropriate time after testing and did a fantastic job. I would highly recommend him for his skills in cataract surgery and ultimately his professionalism and the great job for me. If you need the best cataract surgeon in the area, you've found him.

After dilating my eyes it was only about another five minutes before the doctor saw me. He knew…read moreimmediately what it was and examined my eyes thoroughly. Thankfully my eye should get better on its own in a couple months. On my second visit the wait time was longer, about what you'd expect. The first visit was likely so fast because it was two days before Christmas.

Excellent Dr. Did my dbl Cataract Surgery, I can see again…read moreThx Dr. Goldman Frank Schmidt

Doc Goldband is the best. My entire family has used Doc Goldband to take care of the health of our…read moreeyes. We trust him completelyz

Dr. Tokuhara is incredible! Cataract surgery on both eyes resulted in 20/20 vision. My left eye…read morealready had a Kamra lens (more complex), but he did it perfectly. Fantastic staff too. If you're considering cataract surgery, go see him--you won't regret it!

I had cataract surgery done by Dr. Tokuhara for both of my eyes. I could not have been happier with…read morethe result or the process, as was predicted by a number of friends who were also treated by him-- not to mention my primary care doctor. I take a medication that has " floppy irises" as a side effect. He was able to adapt his procedure to account for that, and it went very well. A number of people have commented on how well they were treated and respected, not only by the doctor, but by his colleagues in the practice. I want to echo that. It's a rare and special phenomenon in this day and age. I highly recommend Dr. Tokuhara and the Desert Vision Center.

There aren't many (2?) opthalmic plastic surgeons in the desert area and my confidence went to Dr…read more Marshak. I wanted a surgeon who was an expert on faces and eyes. Aside from he and his entire staff being kind and accommodating, the surgery was easy and painless! The healing takes time and I had to be patient. I am a very happy patient!

Finally! He's the real thing and he knows what he's doing. What a gift he is in a world filled…read morewith amateurs. I found myself in tears of gratitude while I was there.

I have received very good care. I will continue to go there for my eye care…read more They accept veterans insurance.

Most professional, organized medical office we have even dealt with! All staff are very…read moreknowledgeable, thorough, and explain everything carefully.

Dr. Schofield and his staff are the most amazing, caring people I have encountered in a long time…read more I had to have cataract surgery in both eyes at only 38 years old, which was terrifying to me, but Dr. Schofield reassured me at every step of the way, and I now have better vision than I did with glasses prior to surgery! It is such an amazing gift and I am beyond grateful. During the two weeks between surgeries, I was an anxious wreck and called the office more than once and Dr. Schofield and his staff were so kind and reassuring. I was severely myopic/nearsighted and never imagined in my wildest dreams that I would one day be able to function without glasses. Thank you so much, Dr. Schofield, for giving me my vision back. You have given me one of the greatest gifts that anyone could have ever given me!

John Schofield persistently talked me into an elective Idose implant procedure. The next day, I…read morebecame 100% blind in that eye, along with a hemorrhagic choroidal detachment, causing ongoing, unbearable, excruciating pain. I have experienced him to be incompetent and medically dangerous, causing me to endure a living nightmare!

First I would like to say his staff is not good at answering faxes at all or returning calls to my…read moreother Dr to get a clearance on seeing if I could take a certain medication due to my Glaucoma, ( after 2 months of trying, they still never responded) they are very incompetent when it comes to that. I believe if your going to work with the public including doctors than you should be friendly, caring and treat people nice, after going to Dr Shaafs eye center for a while now, I have only found 1 girl who fits that bill and it was this past week on June 18th her name is Natchally, what a sweetheart she was so charming and caring, and showed concerned about my eyes she explained the 2 test she was going to give me, She was very through and put me at ease. There should be more ladies like her working out there, like they really take pride in their work and not so unhappy with their job by just showing up for a paycheck. Dr Shaaf is a good eye Dr. Thats why I go there. But the majority of his staff lack friendliness and care about his patients. I'm giving 5 stars because of Natchally.

First, I do not blame Dr. Shaaf for the problem. The problem being scheduling for cataract…read moresurgery. After counseltation, 06/11/26, my wife was indicated for catatact surgery. She was told that a sugical schedular would make contact. It is now July 28th alnd despite multiple promisese there is still no surgery scheduled. The surgsery scheduler will not even answer my wife's phone calls. Dr. Shaaf performed cataract surgery on me, the husband, and I recommended him to my wife. His ability is not in qustion but his support staff, specifically his surgical scheduler, needs to be replaced or helped.

Was having an eye issue. Made afternoon appt within two weeks. Drs office ran on time (very…read moreimpressed). Dr examined my eyes and put my mind at ease that there was no problem with my eyes. He made two helpful suggestions to try. And said to check back with him if necessary. And was very fair to my wallet since I was paying out of pocket.

After holding on line from caller # 7 when it was my turn answerer picked up phone & disconnected…read moreme! This can happen by accident but has happened to me at his number numerous times! Sorry if your phone lines are busy but disconnecting callers is not the way to clear them! (760) 340-3937ery Unprofessional., call back caller #7 again! Changing doctors now

Omg what an amazing Dentist Not only did they do my…read moreemergency dental work in one day but they also got my husband in a few months later For a root canal & bone graft So professional & pain free & reasonable pricing The BEST ! And I'm so scared of dentists so that's saying a lot ! Thank you to the whole staff that are do accommodating & kind & know what they are doing Hard to find good dentists here in the Valley but these people will not disappoint you

I had the pleasure of seeing Dr. Kim today at Desert Eye. I…read morehighly recommend her! She was very knowledgeable and meticulous. Explain all the concerns I had been having with my eyes. So happy with the polite staff and service. Grateful to have found them! Karen R