We came looking to replace the ugly green carpet in our guest room with vinyl planks or tiles. We…read morewere approached by salesperson Judy Cardona, who we told what we had in mind and she showed us a large number of options. We really liked 3 different luxury vinyl tiles, so she let us take home the samples for a few days, while she would work on some quotes on the different options. We settled on one and the price was reasonable. We scheduled a measuring day and the guy who came was very professional. On installation day, we ran into a little snafu with the existing base moulding being in the wrong place for the new type of floor. The installation guys ran to the store to get new base moulding to match, Judy called me with the change order for the additional work, and I approved it. From then on, installation went without a hitch and it was done in a few hours. The installation guys were very professional, courteous and well mannered. Judy followed up the next day and we were dunzo. It was a smooth and great experience with Cove Carpet. I would recommend them for your flooring needs.

tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

ABC did an amazing job installing our new vinyl plank flooring in the basement and repairing a…read moresection of our damaged hardwood floors upstairs. The team worked efficiently and coordinated with us very well for scheduling. Everything was installed properly and with care. We will definitely use ABC in the future for more projects. Fair price, great communication and high quality work.

Unprofessional. Never called back and never responded back to my texts. For what reason I have no…read moreidea. Called this company and spoke with Berti. I had water damage to one of my room upstairs due to a radiator leak. I wasn't sure if we needed to do just the 1 room or the whole upstairs since the wood is all connected. When I had spoken to him on the phone he said there may be a slightly different color if we do just the one room. So before he came out, I asked if he can get us both quotes. He came out when I wasn't home but my wife was. He didn't measure anything. Look at the room where the damage was and left. He didn't look at the rest of the upstairs. I didn't get a message for him so I texted him. He gave me a quote for the one room. I asked, do you have a quote for how much it would be for the whole upstairs. He said he didn't look at the other room upstairs. I described the size of the other room upstairs and he texted back with a quote. I asked if you can send me in writing the 2 quotes. He said he has to charge me $150 for the quotes. Then I said, "What? Why?" He never responded. Just in case he didn't see it, I text him again the next day. He didn't respond again. Extremely disappointed with him and his lack of response.

I had a small carpet repair done around a new staircase, and Luke was extremely responsive. He was…read moreable to work me into his schedule within one business day, which I really appreciated. I will definitely be using Luke again for larger projects in the future. His crew was courteous, kind, efficient, and affordable, and they did an excellent job. Highly recommend Luke and his team!

The carpet store I had relied on for decades closed. I procrastinated just a little too long and…read morethey retired. I googled a carpet store in my area. I chose Carpets 46 for their glowing reviews and the fact that it was a family business, what I was used to dealing with. I made an appointment with Luke. I was inspired by the beautiful choices and left loving my choice but hoping I made the right one. Luke arrived at my home to measure and brought the showroom sample, confirming it was the right choice. Installation happened sooner than I expected and I couldn't be happier. It's beautiful. I love the way it feels on my feet. Makes my cosy little bedroom feel even warmer and more inviting. While this place isn't up the block, like my last one, it's definitely worth the trip. I'm thrilled that out of all the google suggestions, I was lucky to find this gem.

I don't even know where to begin in this review for this company. We were in a desperate state…read morehaving had a leak and major water damage to a hardwood living room floor and utility closet and coat closet. I received the name of this company from a list in the community that I live in. He received good reviews there. So I made the call to engage him to make a bid for doing the job. Yeiner's word was bond. We were involved in all the stages of repair of our hardwood floors even including a couple of unanticipated challenges. First we thought we only would do a patch up job about 200 so ft. We saw proof of his ability to do that job and do it well. But then we had a problem with the Brazilian Cherrywood we purchased. We purchased the wrong size wood from a local lumber shop. It seems the original wood Camden from China and the US milled wood was 1/8th of an inch different which then required changing from a patch job to having to do the whole floor and having a second installment of wood resting prior to installation. This really jammed us up on the timeline as we were heading out of the country for vacation and wanted the job done before then. It all worked out. He worked it out. True to his word. What a consummate professional. He showed up on time and gave us good estimates in when they would wrap up for the day. He communicated well to us. He took painstaking care to protect the rest of our home from debris and dust from the wood. His workers treated our furniture which they moved around the same way. The professionals under his employee were respectful, courteous and very extremely competent at their job. And the quality speaks for itself and the end result was fabulous. If we ever have another problem like this I can say with absolute certainty that we would employ the services of this company again. I mean he even helped us transport the lumber to our home on a minutes notice. We were really in a bind as I am not capable of lifting a container of 82 pounds of wood let alone 10 of them. But he was just reliable and dependable and very kind to us. And we found his rates for the labor to be quite fair and reasonable.

He's a great contractor and work with the best quality . I really recommended him for flooring jobs.read more

Eduardo and his team did a fantastic job on our hardwood floors! Scheduling was easy and the job…read morewas done quickly. Definitely recommend

Very responsive and easy to schedule with; fair prices. And quick work! Recommend supporting a…read morelocal business.

JALEN DILEON was incredible from start to finish with our flooring project he came within a few…read morehours gave us a detailed online the next hour! the estimate was considerably lower than our two other estimates promised us a time frame he kept started work the next week within 4 days the project was finished all vacuumed no dust he was so informative about all aspects; we have a 2 story no basement home we had no idea that you couldn't use wood on the cement slab Jalen recommended high quality luxury vinyl planking thick sturdy looks just like wood. we had real wood installed on the top floors he matched those perfectly with the downstairs vinyl as you can see in the photos his professional team removed entire old wall to wall carpeting upstairs including on the stairs they sanded the stairs and stained and 3 coats of polyurethane they removed old cheap fake flooring and removed the ceramic tile in the hallway evened out uneven rough cement As you can see most of the reviews and all of them great are about Travis Jalen's younger brother Jalen joined the family business within the last few years or so

Don't waste your time with these Bozos…read more I made an appointment to get an estimate for the work I needed. Their guy was here for about 30 minutes taking measurements, asking questions, explaining the options, etc. He said he would get the estimate to me within a few days. Never received the estimate or any other follow-ups. Thanks for wasting my time you clowns.

it has been a pleasure working with Svitlana! She is very professional and kind; she knows her…read morematerials and gives advice always taking in consideration the customer's preferences. She is committed to deliver on time and works well coordinated with Luis who does a great job cutting and installing the quartz. Thank you! Cecilia

Svetlana was a pleasure to work with on my bathroom and kitchen tile. She helped me tremendously…read morewith narrowing down my decision making and executing my vision. She was also extremely flexible and accommodating (I had a newborn at the time) and worked with me via text and email in addition to showing me stuff at the store.

This was the second time I've used Monk's for painting projects at my home in Morris Plains, and…read moreonce again I was extremely happy with the results. The first project, several years ago, involved painting multiple interior rooms and crown molding. Most recently, I hired them to paint three new structural porch columns and my front door. While that may sound like a straightforward job, it really wasn't. Black structural columns are not something you see every day, so preparation, product selection, and attention to detail were critical to getting the look I wanted and ensuring the finish would hold up to the elements. Bob came out to provide the estimate. He was professional, easy to work with, and, most importantly, took the time to listen to what I was trying to achieve and the concerns I had about the project. He was also able to get the work scheduled within the same week. I worked closely with Ron, who I believe was the lead painter on the job. He was incredibly knowledgeable and detail-oriented. I supplied the INSL-X primer recommended for fiberglass columns and discussed paint options with him. He agreed with the approach and helped ensure the project was done the right way rather than just the fastest way. The work took two full days and exceeded my expectations. The crew took great care to protect my brand-new porch, covering the decking and railings thoroughly so there was no risk of paint getting where it didn't belong. What really stood out was the follow-up. Both Bob and Ron checked in independently after the work was completed to make sure I was satisfied. They also made it clear that if any issues came up, they would come back and make it right. The pricing was fair, the workmanship was excellent, and the customer service was outstanding from start to finish. It's refreshing to work with a company that still takes pride in doing quality work and standing behind it. I plan to use Monk's again next year for additional interior painting projects and would not hesitate to recommend them.

Review long overdue - I used Monk's to perform an incredible amount of work on my house before I…read moremoved in. They refinished and stained the floors, redid all the paint throughout the house (inside and out), replaced all the windows so that they actually open and close, let's see... there was more, but it's been so long! I haven't had to retouch anything in many years, and I am now consulting with them for more improvements. Very professional and open, honest, and looking to help you find your balance of value and quality. They are my first choice to come back to any time I have work to do - I note they don't do _everything_ I'm looking for (they'll redo my deck but not the walkway leading to it?), but for what they do, I trust them 100%.

Great company. Honest and trustworthy. Installation was great and went smooth. Luis was very…read morepolite and knowledgeable. Ronnie did not waste my time and already knew I was frustrated with other companies. He followed through with his promise to come in lower than my other quotes. I couldn't be more satisfied. Thank yo!

Pros: -Ron seems like a good guy at heart, he explained…read morecarpets to me & worked with me to get me a quote I felt good about. He's not out to intentionally screw you over. Cons: -Installer was late to scheduled quote appointment, I had to reschedule for later in the day, then installer got a flat tire (supposedly), but that's OK, it happens, no big deal. Ron then worked with me to give me a quote I felt good about, and I gave Ron a $200 deposit at his request. -Took a day off from work for the installation but installer never showed up. Texted Ron three (3) hours later, he was surprised to hear that his guy never showed, had no idea where his guy was, and responded "let me see where he's at?" -Never heard back from Ron obviously, texted him 45 minutes later to say I'm no longer comfortable doing business due to the complete lack of communication on his part. Ron then said I lack humanity because his employee "might be dead, so how would he communicate are you kidding me." Then immediately said "Your refund will be processed enjoy your day." -Over a week later, still no refund obviously. I reach out to Ron, and he says "we have 30 days to send a refund" but if I want it now I can have it. He then proceeds to send me only half of my deposit. -I then have to bug him AGAIN about sending me the rest of it, which he eventually does. FINALLY I AM FREE. Absolutely zero communication skills, and by zero I mean zero. Possibly the worst I've seen in a very long time. And when you get upset about it, he will say it's your fault. Hence all his responses to every negative review stating that it's the customer's fault each time. Not a good look, Ron. Do better.

Juan did an impeccable job refinishing my worn pickled oak floors which dated from the 1980's, and…read morebrought out the beauty of the beautiful red oak. In a week, Juan moved all the furniture, repaired and sanded the floors in three rooms with virtually no dust, then hand-rubbed an oil-based natural stain and three coats of satin finish which left the floors absolutely radiant, as well as water-resistant. His personal service is top-quality. Expensive, but the perfect result exceeded my expectations