I brought my dog here after he was adopted. The first visit was during Covid, and I wasn't allowed inside. A staff member came out to get my dog, and was a bit rude. I brushed it off until she told me that due to breed, he may be muzzled. I told her he was both people and animal friendly thus far, and a 5 month old puppy. No reason to muzzle him. I was told it's up to the vet. At the end of his visit, the vet did come out to speak to me and there were no issues.
The following year, my dog would have been due for an annual visit. I called to schedule and they told me if there were no issues, he would be seen bi-annually as he was not due for vaccines. Although reluctant, he was healthy and happy so I accepted their response and figured he would go the following year unless any problems arose.
I called to order his flea and tick medication during this year but needed to bring him to be weighed in order to ensure an accurate dose. I brought him there to get a weight, and was turned away being told I did not call in advance to schedule this. Ridiculous. I then brought him to pet smart, and ordered his medication online.
Fast forward to December 2023, I called to schedule his yearly exam. I also received a reminder email that he was due for a heart worm test as well.
The staff member that answered the phone told me it is not necessary to bring him in and they will push the test to the following year. I said no, and requested an appointment. The woman became nasty, telling me there was no reason for my dog to be seen. I persisted stating they had told me the previous year that it was unnecessary, and the at I want my dog properly cared for and for his necessary tests to be run. The woman became even more rude and nasty and told me if I wanted to waste my money, they had a Wednesday am appointment and that my dog would not be seeing the vet, and only a tech. I again requested a NORMAL appointment. The staff member became even more irate, and yelled. She stated "I was one of those, and if I want to waste money and over vaccinate my dog, I should take him to TR Animal Hospital". What relevance shaming another business had is unknown to me.
At this point I informed her that I would never be bringing my dog back to their establishment, as she is both unprofessional and rude, and to print his veterinary records as I was coming to pick them up.
I called a new vet, and scheduled accordingly.
Upon his first appointment, I was provided with a copy of the veterinary records that were received from Forked River Animal Hospital. In there, this woman had the nerve to add notes, stating that I was rude, etc. and demanding of an appointment that she (NOT A VET) deemed unnecessary.
The staff here is rude, unprofessional, out of line, and argumentative. Don't bother even trying to speak to the veterinarian/owner about it, as you will not receive a call back.
Unfortunately, it is not worth wasting your time or money to come here. Go elsewhere where the staff is welcoming, and actually enjoys PROPERLY caring for your pet. read more