daughter's been looking hard for a job. so as a reward, i told her yesterday, i'd buy her a nice interview outfit. we bought a pretty blouse at Forever 21.
so today, she put this on, and on the way to the interview, she noticed that this piece of crap blouse had a split up the seam. we had to turn around and she had to put a tshirt on instead, because clearly you can't wear this trashy stuff, right?
the end result was that it made her a. late to the interview and b. look disrespectful because she was wearing a crummy tshirt instead of the nice shirt i spent a little money on at forever 21.
so i go back today, thinking i can just return their shitty shirt that ripped because it's cheap and badly made. and because we all assume most retail establishments worth their salt have decent return policies, right?
well, first of all, i was lucky enough to get some kid who deigned to wait on me at the counter, and when i didn't want to hear about how he wasn't going to give my money back for the kleenex blouse they sold me, sighed as if i was ruining his year and fetched the manager.
the manager tells me that it's forever 21's POLICY to not give me my money back because the blouse had been tried on and the tags were off. i begged to differ. she took the blouse off once we realized it was torn. i explained patiently the same story over again. job interview, ripped blouse, crappy tshirt, ruined job interview.
and she picked up her little sign that sits so far behind the registers that you can't see it and sternly reiterated that it was the policy of Forever 21 to not allow clothing that had the tags taken off to be returned. and did i want the customer service number?
no, i don't want the customer service number. i want a store exchange, i want my money back. i want you to do something to make it right. i want you to give me store credit. SOMETHING to make it right.
don't shop here. they're not interested in even the most minimal customer service. spread the word. you won't get anything out of them if their cheap clothing rips on you.
and listen forever 21, this review is out there now. i posted something on your facebook page, i put it out on your twitter feed. now it's on yelp. i called your customer service. and guess what? monday, i'm calling corporate on your inflexible customer service and your crappy clothing. it's worth every minute of my time to call you out. read more