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    2 years ago

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    9 years ago

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    15 years ago

    i used to come here a lot but lately i think i like another location on the wank better there are more organized i think =/

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    9 years ago

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    Ask the Community - Forever 21

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    Hemline

    Hemline

    3.6(9 reviews)
    2.1 mi
    •$$

    I have been a frequent and loyal customer of this boutique and, until now, have had positive…read moreexperiences, which makes this situation especially disappointing. I recently purchased a dress online and had it delivered to the store for pickup. I was not notified when the dress arrived, so by the time I went to pick it up approximately two weeks later, I discovered that the dress had a hole in it. I was extremely disappointed to then be made to feel as though I should somehow be responsible for an item that was damaged before I ever took possession of it. What bothered me even more was the response I received when I called the store manager to address the situation. I was told, "It was a cheap dress anyway." Regardless of the price of an item, that is an incredibly dismissive and unprofessional way to speak to a customer--especially a loyal customer who has supported this boutique many times. The issue is not simply the cost of the dress. It is about customer service, accountability, and how a customer is treated when there is a problem. I expected the store to stand behind the merchandise it sold and handle the situation professionally. Instead, I felt dismissed and disrespected. Unfortunately, this experience has completely changed the way I feel about shopping here. A loyal customer should never be made to feel that their purchase or concern does not matter simply because someone considers the item "cheap."

    Service is exceptional, love the styles they offer. We find everything here, and some of our…read morefavorite brands - Agolde, Amanda Uprichard, Saylor, and more!

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    FEBE

    FEBE

    3.1(26 reviews)
    2.2 mi
    •$$$

    Clothes were as described but not sure if they were new or worn. They were smelling- YUK!!!…read more VERY strong!!- Gosh- what was that? both with some spray or somebody's wearing them ?? Will not buy from this business again. Their customer service did not reply to my email. Heard they give store credit. OMG. What do I do with it? Clothes are out in the Sun. Perhaps will donate them out. Their shipment was fast- and prompt. Discount ok

    This experience was so disappointing that I feel other customers should know what to expect…read more I purchased an expensive necklace online, and when it arrived, it was missing the clasp entirely, making it impossible to wear. When I contacted customer service, I expected them to immediately apologize and offer either a replacement or a full refund. Instead, they told me they had photographed the necklace before shipping and that the clasp was visible in their photo...strongly implying that the necklace left their store intact and casting doubt on my report. As a customer, it was incredibly frustrating to feel as though I had to defend my honesty rather than have my legitimate concern addressed. Their proposed solution was equally disappointing. Rather than replacing the defective item or issuing a refund, they said they would contact the designer, obtain a replacement clasp, and mail the part to me so I could have the necklace repaired. I was astonished that they expected me to coordinate repairs on a brand-new item that arrived unusable. I purchased a finished piece of jewelry - not a repair project. The responsibility for correcting a defective or incomplete product belongs with the retailer, not the customer. Quality products should come with qualitycustomer service. Instead, I was left with an unusable necklace, my integrity questioned, and no meaningful effort to make the situation right. Based on this experience, I would not purchase anything from FebeClothing ever again.

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    Forever 21 - menscloth - Updated October 2026

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