William arrived on time and completed the toilet installation without any issues. Would definitely…read morerecommend.

Came out in less than 24 hours, quickly diagnosed the issue and fixed it immediately. I'm just a…read moregirl so I don't know if the pricing was fair for the job but it wasn't an arm and a leg. He explained the issue then showed me the fix after it was complete. He also tried to assist with a separate issue but I'll need an electrician for that. Would definitely use again for my plumbing needs.

4 Reasons to NEVER Hire This Company:…read more 1. When I hired this company, they chose to work without a permit. Later on, when the city learned of the new plumbing work (via an electrical inspection), they required a permit to be pulled. Eric, the owner, attempted to swindle me into paying $500 more for a $65 permit. Later, on a phone call, he knew I wasn't going for it and tried to change his tune to say it was already included in the original price. (SEE PHOTO OF TEXT and decide for yourself!) 2. Shodd, the "Service Manager", installed a drain pipe from two bathrooms that was not properly sloped in the direction towards the sewer, which would've caused waste water to collect. Not to mention, it was brought to my attention by an actual professional plumber that the same drain pipe was not bonded with PVC cement (blue in color). This has got to be some of the most basic plumbing rules of thumb that were disregarded for whatever reason. I included a text which I brought this to Eric's attention, and he IGNORED IT. I HAD TO HAVE IT ALL REDONE! (SEE PHOTOS OF PIPE AND TEXT!) 3. There were times when Eric and Shodd didn't respond to my calls or texts for weeks OR AT ALL. In general, they lack integrity and professionalism. So when they say they're going to do something, you don't know if you can count on them or not (even if you paid them thousands of dollars like I unfortunately did). (SEE PHOTOS OF TEXTS! - there were also many unanswered/unreturned calls!) 4. Shodd and his partner didn't clean up behind themselves. They left snack containers/bags and random scraps from old and new materials. One thing they did clean up exceptionally well--ALL of my existing copper pipes which they replaced with the cheapest PEX B pipe they could find. Before you hire any contractor, make sure you have an understanding ON PAPER of the type(s) of materials to be used. On my end, I had some termite damage that was unbeknownst to me until I began my full renovation. I also had an 8-week work trip that I had planned to have the rough phase finished by. Combined, this lead to an overall delay in the middle of my plumbing and electrical project once the inspectors temporarily halted work. This, however, shouldn't have affected the professionalism, integrity or responsiveness of these "pros". I hired this company because they have some great reviews, but for whatever reason, they messed over my job. I was hoping they would make things right but they never did. STAY AWAY FROM THESE GUYS AND SAVE YOURSELF THE FINANCIAL LOSS AND HEADACHE!!!

Great work for reasonable price, excellent service. Would totally recommend and use them again when…read morethe need arises.

From the owner: Honesty is what we live by.read more

Had a toilet replaced by Warith today. He was super kind, detailed, and thorough. From the moment…read morethe call was made, the entire service management had been amazing. He called and asked if timing was appropriate and came on time to the residence. He was able to aid me in purchasing the best toilet for my sister's home and was able to aid us in next steps for future repairs. When he was completed with the repair, he cleaned up and made the space more habitable. I'd recommend this company and especially Warith's service and attention to detail.

The gentleman that came to service the call was very personable, and great with his customer…read moreservice. He explained everything, and was very considerate when offering solutions. I will definitely be calling them for any future plumbing needs in the future.

Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my…read morequestions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

I hired Mr. Kwaku to fix a loose toilet and look at an improperly mounted dishwasher. He gave me a…read moregood price, explained the issue, sent photos as he was completing the work, and left the toilet looking fantastic. If the dishwasher starts to leak, I will call him immediately. If you are a woman, you'll know that having service people in your home can often be uncomfortable. I had no such issues with Mr. Kwaku. He was completely professional and took my concerns seriously. I trust his opinion and felt relieved to find a professional and responsive plumber who does good work.

Stop scrolling and CALL KWAKU!…read more Water was backing up through our toilet and tub on the first floor of our house on a Saturday. We called everywhere and no one could help (or couldn't help without an extra "emergency fee"). But Kwaku showed up within 2 hours, stopped the leak, helped us diagnose the problem and THEN, came back the next day at 9am to fix the broader issue. And all for an affordable price. He was a godsend and I will be referring him to everyone I know.

I called Lonnie King for a full toilet replacement and he responded very quickly. He offered to…read morecome out the same day, but I wasn't going to be home, so he gave me several other appointment options. He came right on time for the appointment, offered a fair price, and got right to work. It literally took him 55 minutes from the time he arrived at my door, to remove the old toilet, fully install a new one, and send me an invoice. The invoice had a full description of the service, with many pictures, detailing each step of the job that had occurred. I'll definitely be using him for all my future plumbing needs!

Rating should be -25…read more Below is my original review. Writing now with an update. The one thing that, ironically, Lonnie King did NOT have a literal hand in -- repairing an outdoor leak -- is now ... leaking. Hire this company at your own risk. ***************************************** Crys W. Atlanta, GA 060 Jun 2, 2023 Contacted this company for what I thought would be a simple sink faucet and garbage disposal install. The tech advised that some pipes under the sink needed to be replaced so I ok'd that as part of the work. Two months later, everything he installed is leaking; ruined the cabinet under the sink, so now I have to get that fixed also. Also, he seated the drain in my new sink with a pile of plumber's putty. The drain still does not sit correctly. Long and short, I have to pay someone else to correct what I paid him to "fix" and then pay the added expense of repairing my ruined cabinet under the sink. You've been warned.

So far, I am very satisfied with my initial interaction with this company. They spoke to me via…read morephone and asked all of the right questions. Looking forward to showing my job to them tomorrow.

Excellent and reliable services! Found creative and cost-efficient ways to address several issues…read more We especially appreciated his transparency and thoughtfulness. Strongly recommend!

Reasonable humble did a great job done can't complain and…read moregrateful and blessing you so with him specially as a single woman, he didn't go over my head with the prices done in a sufficient timely manner thank you very much JB.

Very quick to respond and came out quickly resolving our issue! Very capable! Up front about costs…read moreand reasonable compared to other estimates. We will be using them again if needed.

Great Service!…read more----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

My updated review keeps getting deleted. I'm not going to…read morewrite it again until I'm sure it won't be deleted. We returned from a trip to no hot water. Again. True Plumbing replaced our 16 year old gas water heater two years ago. Today, the technician told me we needed to replace our 2 year old water heater and get an electric one instead. If this review doesn't disappear, I'll fill in details later. Do not get your water heater from True Plumbing.