I called Forest Lake Locksmith because I accidentally locked my keys in my car. A customer service rep answered the phone and just hurried me to give my information even though I only wanted to get an estimate on price and time. I was told it was going to cost $29.99 to unlock my car and that "someone was in the area" and they will be giving me a call soon. I received a call 15 minutes later from a guy who told me he'll be where I am in 20 minutes, but didn't get to me until 35 minutes later. He then took a look at my car and wrote out an invoice for $105 ($25 to unlock my car and $80 service charge). I was in a hurry and have already waited 45 minutes, so I just paid it, but I will definitely not using their services again.
There were just too many false statements when dealing with this company. I wish they were more truthful about their price and timing- and if they were going to be late, I should have been contacted. I also didn't like that as soon as the phone was answered I was forced to give out my information and they barely answered my questions. It was one of the worst customer service experience I've ever received; they didn't care about my needs and wants, they just wanted to make sure they got my money. read more