DO NOT - UNDER ANY CIRCUMSTANCES - BOOK A HOLIDAY WITH THIS COMPANY. It's a scam…read more We had to cancel our booking because of a bereavement. An actual DEATH of a family member. They denied us any recompense despite us giving them a week's notice before our holiday began. They have four different phone numbers for customer service and I was left on hold for over 45 minutes on three of them. To my experience, they do not answer 3 out of the 4 numbers. When I finally got through to someone (using a UK number instead of my American one), they were completely unhelpful, remorseless, and unwilling to even consider our situation. After that call, I did receive a special case number via email. It did no good. They do not answer emails. They did not call back or follow-up as promised. DON'T BOOK WITH THEM. This company is ludicrous.

We booked Cedar Cottage through Sykes Cottages and regret every minute of our 14-day stay. The…read moreproperty was filthy, neglected, and nowhere near the standard advertised. From the moment we walked in, the house reeked of stale odors from dirty carpets, rugs, and soft furnishings. The vacuum was full to bursting, with no spare bags provided, disgusting. The main bedroom had no extra bedding or pillows. Dust flew off the ceiling fan, curtains were stained, and the fitted sheet looked slept in. No top sheet, so the duvet touched our skin--who knows when it was last cleaned. One bedside lamp didn't work. The en suite light flickered and buzzed like it was shorting out. The smoke detector didn't work. Peeling wallpaper, frayed carpet, and broken curtain hardware added to the chaos. The kitchen was a health hazard. Dirty floors, fridge seal caked with grime, faucet and counters wiped with what looked like a filthy rag. We had to buy paper towels and sanitizer just to feel safe preparing food. The oven tripped the breaker constantly and exposed wiring in the hood. The kettle and toaster were worn out and gross. The washing machine was full of hair and dirt. One tea towel for the entire stay. The conservatory? Smelly, broken fan, missing bulbs, bent blades. We avoided it completely. The downstairs bathroom was vile--black mold, broken blinds taped together, loose toilet seat, filthy toilet brush, and hair stuck to the tiles. We removed the rug and stored it in the garage just to breathe. TV didn't work. Owner brought a new one but couldn't set it up. We installed a new antenna and rearranged furniture ourselves. Living room smelled awful. Dirty couches, cobwebs, smelly curtains. We used multiple air fresheners just to make it tolerable. Outside was no better. Garbage bins half full on arrival. Gates broken and couldn't be locked. The whole place needs pressure washing and serious repairs. We've stayed at other Derbyshire properties and had great experiences. This was a nightmare. Sykes Cottages should be ashamed to list this property. It needs a deep clean, safety inspection, and a full refurbishment. We were stuck because we prepaid, but no one else should have to go through this. Avoid Cedar Cottage. Avoid Sykes Cottages if this is what they consider acceptable. Have submitted a formal complaint via email and phone call requesting a full refund, but still no response.

Conveniently located near all tourist attractions! The staff is so friendly and accommodating.read more

My first trip out of London in quite some time and this is where I end up. That's not a despairing…read morecomment; it's not a bad place to end up at all. Certainly not for the price - a £90/night family room was ample for three ladies and all our girly getting ready needs. There were drawbacks - they included a lack of chair at the desk, a malfunctioning hairdryer, a pod-like bathroom liable to flood and a window which looked onto the street and through which a multitude of people stared at various times. However, the owner was more than friendly and even treated us to complimentary rosé before we ventured wedding-wards. Our room also featured plenty of mirrors and very very comfy beds - both invaluable. The breakfast was really good; lots of hangover placating orange juice and bacon was very welcome. The proprietor was also extremely flexible on check-in and check-out times while the hotel is in a great location close to the station and a short walk into the centre of Chester. Definitely recommended as a cheap and exceedingly cheerful Chester hotel.

Recently returned from spending 2 nights at Lloyds, Very quiet, think me & my partner were the only…read morepeople staying here! Never saw another guest! Parking is minimal but we got a space for our entire stay so can't really complain. The rooms were of a good standard but the bathrooms were awful I have seen bigger wardrobes NO room to move & if you spent more than 5 minutes in the shower then it flooded the entire POD Public areas were decorated to a good standard but was fraying around the edges somewhat, tatty, old looking plug sockets etc The location isn't bad, a steady walk back from the city centre & Lloyds is situated in a good location for the train station! Only saw 2 members of staff the whole of our stay & found them friendly. Would return to Chester but wouln't be rushing back to stay here ultimately nothing more than a glorified B & B.