Beautiful hotel, amazing restaurants (look at these photos) and we loved the nature and the…read moresurroundings. The only thing that was missing was dental floss & toothpicks.

Excellent staff! We had a celebration of life at the hotel and some people stayed at this lovely…read morehotel that was recently updated. Catherine Haynes-Blake helped organized our event and she was outstanding!! Al and Bernie were the staff and they were very helpful, friendly. This was definitely 5 star!

We stayed at Fairfield by Marriott Inn & Suites from December 27-29, and unfortunately left very…read moreunsatisfied--especially considering the extremely high cost of our stay. First, I want to genuinely commend Chris, who went above and beyond and appeared to be one of the only consistent staff members throughout our stay. He was responsible for cooking breakfast, bartending, cleaning, and general hotel upkeep. We were told he had worked 10 days in a row, which speaks volumes about how severely understaffed this property was. His effort was appreciated--but no employee should be carrying an entire hotel. Because of the staffing shortages, cleanliness and maintenance suffered significantly. Several rooms--including one we reserved--were clearly neglected. A chair in one room was covered in marker scribbles, trash cans had no plastic liners, and housekeeping was unable to provide daily room refreshes. For the price paid, daily cleaning and upkeep should be standard. The amenities were especially disappointing. The hot tub was visibly dirty, with sludge and foam present, making it unusable. To make matters worse, all of the outdoor chairs appeared to have been carelessly thrown into a sloppy pile next to the hot tub, completely ruining the area. It looked unkempt, uninviting, and poorly managed--definitely not a space anyone would want to relax in or take photos near. The bar was technically open, but with so few employees, getting a drink involved long wait times, making the experience frustrating rather than enjoyable. Breakfast also fell far below expectations. The buffet was extremely basic and overcrowded, with only ONE waffle machine for a very large number of guests and minimal food option Overall, the cost of this stay did not align with the condition, cleanliness, service availability, or amenities provided. This is not a reflection of the hardworking staff--especially Chris--but rather a serious operational and staffing failure. Until these issues are addressed, this property does not meet expectations for a Marriott-branded hotel.

It's a fairly new Fairfield Inn and it's pretty much what I expected from one. The room is…read morepractical with a minibar and microwave oven. Otherwise, it's fairly barebones and minimalistic, but very clean. The beds were clean and reasonably comfortable. I didn't try the breakfast at this location but it looked like the usual Fairfield breakfast with cereal, yogurt, waffles, and a couple of hot items (eggs, breakfast meat). The dining area is large and spacious and looked well-maintained. It's a nice touch to have a skimobile in front of the hotel as homage to the past Mount Cranmore resort area that I used to vacation frequently. The staff in front was pretty polite and friendly, though I did not have to interact with them very much. This is a good choice if you wanted a hotel closer to the North Conway Village, though you probably still would have to drive or bike there.

5-stars for kids friendly indoor water park with small kids area and giant slides for bigger kids…read more 3-stars for rest of hotel. Clean and friendly staff. Would stay again!

Had a really nice stay here, though there were some very minor issues that nonetheless hampered our…read moreexperience. Check in and check out was very simple, the breakfast was good - consistently so as we have come to expect from other Hilton/Hamptons. The water slide/pool was an exciting prospect for the kids, but ultimately not one we ended up partaking in because our kids aren't really experienced enough with swimming yet. The TV controls were a little difficult to work - to get to the guide, we had to turn the TV off and then on again. Navigating to the guide and then using it was not intuitive. The remote itself was also missing the battery cover. We ran out of both toilet paper and facial tissues during our stay (front desk was kind enough to resupply, but having a spare in the room would help). And one morning at breakfast, I was rather aggressively accosted by a staff member about using the tongs with the bread. More than any of these, we had a bit of trouble simply FINDING the hotel, since the signage on the road is not visible AT ALL. Kind of a baffling issue.

Everything was wonderful except breakfast not being included. The location is convenient, close to…read moreoutlets and a short drive to Mount Washington. The staff were especially nice including housekeeping: This was the first time I got a "thank you" for my room tip.

We got into room and there were dirty towels wadded in the bathroom. Called to complain and was…read moretold we will send someone to clean and had to wait over 45 mins. Halls were dirty. Pools looked dirty. Outside looks very run down. Staff were not very friendly. Very disappointing, The website is very deceiving, and not at all accurate. We passed multiple other nicer looking resorts on the way here that were much better looking from the outside and were closer to a better outdoor shopping/dining experience.

Very, very clean, newer hotel with super friendly front desk staff!…read more This was our 2nd stay - Boyfriend wanted to go shopping at Settlers Green for his birthday, so just like last year we spent one night here. We were randomly assigned room #324 which we thought was so funny because 3/24 is Boyfriend's birthdate so although we usually prefer being on the top floor, we decided to keep it. It was super quiet this time, and we never heard anyone walking upstairs. Very nice gym and breakfast area downstairs. They have a hot chocolate station with toppings and mini marshmallows! And make your own waffles station, again with various toppings, eggs, toast, bagels, English muffins etc. Rooms are spacious with a kitchen area with a full fridge, microwave, even a dishwasher and you can request a cooktop at front desk to cook in the room, probably very convenient when traveling with kids. We loved our stay here and will most likely be back when in North Conway!

Unbelievably good property. If you're visiting North Conway, I would 100% recommend a stay here…read more From the get go, it was awesome. Staff at check in was helpful, and did their best to get us checked in before 3pm. Rooms were clean, spacious, and in great condition. 30 minutes after we checked in, the front desk called us to see how things were. Free EV chargers in the parking lot. Breakfast was maintained by helpful staff who really took care of guests. Gym had a good selection of equipment.

Leon and Nellie have been friends of my family for years (even longer than the decades we've been…read morecoming to New Hampshire), but somehow we'd never stayed at the Spruce Moose. Even without the familial connection, I'd be absolutely in love with this place. Family and friends gathered this past weekend for a memorial hike in honor of my dad, who passed in 2007. Leon and Nellie went out of their way to accommodate us, down to even offering additional rooms when some extra guests appeared and getting up extra early to make us to-go egg sandwiches we could take long on our hike up Mt. Washington. Both our group and the other guests at the Inn were treated like treasured friends in their home and it felt like a big old family reunion for us all. The Spruce Moose is the perfect location---a short walk to the adorable North Conway village, and a quick drive to countless hiking options. The decor makes you feel like you're visiting friends in a luxurious mountain home. Zeb and Avery, the two trusty labs, greet you at the door and will cuddle you on the couch for hours if you let them. The beds are comfy, and the rooms contain no tvs so you can truly enjoy the nature around you (though there IS wi-fi if you need your technology fix). Breakfast in the morning is delicious and filling. Tea and coffee are available at any time. It was an amazing weekend, in no small part to Leon and Nellie. I will be back to the Spruce Moose the next time I come to North Conway!

The Spruce Moose is far and away the best B&B I have ever stayed in. I wasn't planning on going…read moreback to New Hampshire but Nellie and Leon made me feel so welcome that I want to go just so I can stay there again with them. Avery and Jed are the most welcoming doggies, I was only with them for one night and I miss them terribly. The breakfast was excellent, coffee and tea are available all the time. My room was beautiful, the shower had great water pressure, and the lodge itself is super warm and cozy. I honestly felt like I was visiting relatives I just hadn't met yet.

This place is the BOMB!!!! Took girlfriend here for a romantic getaway and man she was worth all…read morethe romantic upgrades!! This place has jacuzzis in every room so I had champagne waiting with rose petals spread out everywhere and it ended with a heart shape in bed. Charcuterie board was setup for us...man it was a dope setup and the look on her face was priceless when we entered the room. There were definitely fireworks in New Hampshire during our visit. Each room is a different theme and it's near the border of Maine so we got to enjoy both NH and Maine. Our time together was an absolute dream!! My mind is still blown away at how I wanted so badly to have a different life right now BUT GOD decided to give me what I needed and a precious gift she is. This was the perfect location to truly be romantic and show the love that I have to give because of God in my life. I'm the person I used to be, hopeless romantic, and she deserves it. Staff here is superb! They will even give you a tour of the other rooms if they are unoccupied.

Room was cool.. Great experience..Kids loved it.. till it was time for bed ...sleeping arrangements…read morefor the cave is another story there was one king bed that was comfortable (that my mom slept in) there couch was extremely hard I could not sleep at all also the little cave den was hard as a rock. Worst sleep I've gotten in a long time.

I am so impressed with this place. First of all, the…read moredecorations for Christmas is adorable from the outside to the inside. The elf hiding every day we were there. The Christmas tree and all the beautiful lights including the cookies and the hot chocolate that they had on the one day that we were there as well as the movie. Plus the lobby was something I just wanted to hang out in because they had all the cute tables and the breakfast was delicious. It had so many options and everyone that worked in the maintenance department as well as some of the kitchen workers were super nice. However, I do think that their desk people could use some nice manners. We got The complementary s'mores that come with staying there and that was great. Our room was awesome. We had the executive room with the fireplace and we loved it. We especially love that the bathroom was not located in the main bedroom so we didn't have to disturb anybody. The oven was amazing and everything else was just great

Clean and friendly place. If you are lucky enough to get Mary behind the desk you are in good…read morehands. Helped us fix a screwed up reservation. Bed was good and needed after a long drive.

Great central location to all the activities we had planned for the day, hiking, state fair. Rooms…read morewere clean, ice machines down the hall. They have a putt putt course on the property and breakfast available. Highly recommended.

The room is a great size, bathroom is quite small though (door is half an inch from toilet). The…read morestaff is really nice and always say welcome back or enjoy your day as you come and go. The movie nights, afternoon coffee and cereal bar are fun and nice to have. My only major complaint is if you have loud neighbors, (or above) you hear everything. And I mean everything... we heard you pee too. The doors also slam shut so if you have people coming and going around you late at night this may bug you. It startled my son awake a few times and this was with the loud fan and TV on.

We came midweek in March to take advantage of the mid week free waterpark admission. We have a…read moretoddler who loves the water, and the baby pool area was perfect for him. We loved the water slides, cleanliness, and friendliness of the lifeguards and staff at the waterpark. It was so quiet mid week, we were sometimes the only ones in the baby area. The hotel is clean and affordable for our family; we wanted a space for our baby to sleep while we stayed up, so the Alcove Room was amazing for this purpose! The view from our room is beautiful, and the hotel is quiet. We loved that if we didn't want to go outside into the cold, we didn't have to. Breakfast, coffee, pizza, dinner, and a bar were all a walk away from our room. Housekeeping is great. The hotel has a texting service so if your room needs attention or if you need toiletries/towels, you can text the front desk. I would definitely return midweek for the free water park admission! Hotel room needs some TLC, but it's clean and good for a casual getaway!

Back for another trip to a Storyland! Our first Mountain View room located on the first floor was…read moreupdated but had an odd 'wet dog' smell. The staff quickly remedied the situation and we went to a new room on the second floor. Seems all the rooms have a terrace which was nice and our view was beautiful! The second room was not as updated but was clean and smelled fine. There was no loud sound issue which was nice. Occasionally heard kids running but nothing to crazy or late at night. One thing that I didn't like was the wall air conditioning units. Like the last time we were there, it turns off in the middle of the night, ugh! The sheets were kinda scratchy as well. Standard amenities: hair dryer (works well!), iron and ironing board, safe, in room Starbucks coffee, shampoo, conditioner, soaps, lotions, cable, alarm radio/clock What I like about this hotel is the attached water park and the fun activities they have for the kids. Nightly marshmallow toasting (not a smore! Marshmallow only) and fun things like movie night, pool parties, arcade, and kite making activities. Plenty of parking but far away from the rooms on the left side of the hotel.