I scheduled a technician visit based on office communication regarding two concerns. NO work could…read morebe completed because the services were not within their scope, but I was charged for the visit. Dryer vent: I inquired about cleaning an internal vent line and was advised to schedule a visit. After the technician arrived, he explained that internal vent access is not part of their work, so nothing could be done during the appointment. Refrigerator water quality: I asked whether water quality concerns in a one-year-old refrigerator were more likely appliance-related or plumbing-related, and was advised to schedule a technician visit. After evaluating the situation, the technician recommended addressing plumbing first. The technician was professional and informative. My experience relates to office communication and clarity about service limitations, which would have helped avoid an unnecessary appointment.

The service was under my girlfriend's name, which is why it didn't come up when searching under…read moremine. After going back through all invoices, here's what happened: * Visit 1: $225 for a "drain line fix" that was never needed or actually fixed. The drain line is still set up exactly the same as when we moved in and has worked perfectly fine. We were even told to call a plumber, and the plumber confirmed there was no issue. * Same visit: $287 to replace a dryer belt (part #WE03X29897), which is a ~$10 part and a relatively quick repair. * Visit 2: After about an hour of diagnosing, the technician blew off a sensor and the washer immediately started working again. * Visit 3: After the washer was already functioning, we were then advised to replace the suspension rods ($155). Total paid was around $660. The main issue isn't just the price which is absurd for about 60-70 dollars worth of parts--it's that the problem wasn't correctly diagnosed from the start, and we were charged across multiple visits before arriving at a solution. There was also a repair performed that did not appear necessary. Being publicly called a liar instead of being asked for clarification was unprofessional, Rick. I also contacted the main office after these visits, and the pricing breakdown I shared previously came directly from them. Sharing this so others can ask more detailed questions upfront about diagnosis, pricing, and necessity of repairs.

Thanks Frank for driving to Manistee to fix our Sub Zero refrigerator/freezer. We really…read moreappreciate your fast response. Your the best!

I called Frank about a fridge problem and he assured me that he could help . I gave him the…read moremanufacturer and model number and told me that he would call me back the next day. He never called, and after 2 more calls to him, even suggesting that he may not want to waste his time with this small problem, I have never heard from him again. Very disappointing. I hope he is not sick or had an accident but I thought that I found the right man for the job, obviously not. Very sad.

I contacted Elite requesting a quote through yelp. Jonathan replied quickly and communicated well…read more He diagnosed the problem with our dishwasher and fixed it after ordering the broken part (pump). He was prompt and completed the repair quickly. He also text when he was en route. I will definitely contact Elite with my next appliance issue.

From the owner: We service Leelanau, Grand Traverse and Benzie Counties! LG and Samsung! Elite Appliance Service…read morehas the expertise to efficiently repair all major brands of home appliances. We live and work in Northern Michigan and strive to create lasting relationships with our customers.

The Refrigerator would go in to defrost mode and water would build up and come out of freezer. Mi…read moreAppliance was here on time and spent more time pulling out the frig. Then what it took him to do the work. Very professional Great service, nice person explained everything to us. Will use again Local to Grayling.

Paul Lewis - is fantastic. Great communications, very fair priced. Thank you so much Paul!!!read more

Norm is an awesome guy to work with. He is punctual, pleasant and honest. We have used him over…read morethe years for all our appliances. We would never use anyone else. I give Norm at Bill's Appliance my highest recommendation!

If I could rate this place with a negative star, I would. With the capability of online ordering…read moreand the competition in the market now, you must provide customer service, good pricing and a warm welcoming place. WELL THIS IS NOT the place for any of those. Rude, Rude, Rude oh and did I mention rude. Old store with over priced appliances, oh ya, Rude too. Don't ask questions because the only person that knows maybe something will talk to from his office about items they don't have in there store. Please help Cadillac and let the other appliance stores just have the market.

NEVER WOULD HAVE HAPPENED WHEN HARVEY PELL WAS ALIVE…read more I took a GE cassette recorder here to be worked on; a $5-10 repair to a $20 item. I was told this would require a $30 prepay (more than the item was worth). I objected; the clerk copped an attitude. I asked to speak to the manager. The manager (and by now half the store staff, who came around and clucked) had an even bigger attitude, patronized me and my mother, then offered to "work with you on the deposit". NONSENSE. I reiterate: This was a $5-10 repair needed for a $20 item. We walked out and will NEVER return. My mother had recently had appliance repair work done, and was not asked for a deposit (though she did have to prepay for the part that was replaced). She knew the store's founder Harvey Pell personally, and we were neighbors with his brother Don for several years. This is not how the Pell family did business, and it is a complete shame to see what is now being done in his name. Need repairs made? Take your business elsewhere, or go buy a new one.

Called Mike for my oven on11-20-2025. He said he would come next day. He called back said he was…read moredone earlier and could come today. Awesome my oven is fixed and working great not only was Mike one day early but the price was really close to the quote I was given. What a save for the holiday. Thank you Mike for the great service.Grace Minnis

Affinity Appliance Service provides amazing customer service and was a pleasure to work with. The…read moreowner, Mark, promptly returned my initial call for help with repairing an almost 10 year-old refrigerator that suddenly stopped working. He walked me through several diagnostic questions and was confident that the appliance could be repaired and that he had the parts on hand. He came first thing the next morning, quickly diagnosed the problem, checked for any other potential lurking issues with the older refrigerator and quickly completed the necessary repairs. He was very conscientious, thorough, and neat. I would absolutely use this company again and highly recommend them to others.