1. Force Basement Solutions

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Pekin, IL

Force Basement Solutions

5.0 (2 reviews)
Open • Open 24 hours

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9 months ago

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Force Masonry - The grout work

Force Masonry

(11 reviews)

Do yourself a favor and choose another company. We got a quote in Aug. 2025 and it's Sept 2026 and…read morethe messy work they did is still not finished. We needed tile grout repaired. The grout work they did was terribly messy with no attention to detail, they matched the color horribly, suggested we seal the tile ourselves and then they had to pay A DIFFERENT contractor to fix their work. Communication was non existent. We always had to be the ones to call them to ask when they were coming, to come look at the work needing repairs, to beg for our money back or get it fixed. Their managers say, "we won't be happy unless we get a 5 star review. That's how good we are." If I could give them -5, I would. Oof! It still makes me angry when I think about Force Masonry.

We have used Force Masonry for two parts of a larger project (finishing a two car garage into…read moreliving space). They just finished blocking up both garage doors with room for a door and window. The finished work was fantastic, and timely! Joe, Taylor, and Mike were professional, very kind, willing to answer questions (and be a part of the discussion for the larger project) and they always leave the place clean and in great shape when they are done. Masonry is an investment for sure, but we are glad for the great work of Force Masonry, and the value of the work is worth it. They are a great company, and we plan to use them again, when we have another masonry project.

Bix Basement Systems - 2015 IL BBB Torch Award Winners!

Bix Basement Systems

(9 reviews)

Bix was very quick and accommodating in visiting my home to provide me a quote. Their office staff…read morewas friendly, helpful, and patient in scheduling the initial visit. After signing the proposal and approving the work things unfortunately took a turn for the worst. Scheduling became a chore as it took weeks to get the work scheduled, and later Bix mixed up the date, and without notification to me added a day to the work (said it was going to be a 1 day job, then suddenly it was 2). My questions to the manager went unanswered. Emails, phone calls, messages, all went unanswered. When Bix performed work on my neighbor's residence they drove their heavy equipment over my lawn after it had just rained heavily and caused damage to the lawn. I experienced a complete lack of communication and follow through with them in my attempts to get my lawn repaired. They ended up bringing dirt with them when arriving to complete my house work, however as over a month had passed grass had grown over the damaged areas obscuring them from view so the dirt was left (neatly) next to my house for me to fix as I could not point out the spots from memory to their crew onsite. The day of my appointment Bix did not stick to the scheduled time. I received a late evening phone call from the foreman the night before letting me know they would be there at 12 noon (9AM was the scheduled time) as they were tied up at the previous job's location, they didn't end up showing up until almost 2. I cannot say enough good things about the crew. They were professional, extremely hard working, and polite. While being sensitive to my family's needs they worked late into the evenings to get the job done after 2 days of work. Their products appear to be solid and well installed. After refusing to sign the loan documents initially for their payment I was able to receive a call back finally from the manager who essentially blamed me, argued with me, and berated me for my opinions about their customer service and business practices. I heard a lot of excuses, but never so much as an apathetic apology. The experience could have been exponentially better had the customer service been on par.

The company did send someone right out to look over my crawl space for encapsulation. The only…read moreissue was it was in the wrong area. The guy opened a closed-off area that no one has been in since that bathroom was built. It would have been nice had he covered that opening back up but he didn't and now a feral camp of cats have crawled in.

Helitech Waterproofing & Foundation Repair

Helitech Waterproofing & Foundation Repair

(19 reviews)

Kurtis and his crew came out today to replace a portion of our dewatering system. We've had water…read moreissues in the area of the new section we had installed in 2019, two years after the original detwatering in our laundry area. After heavy rains we'd get water, we had technicians come out and they would recommend building up the foundation to draw water away from, we got new gutters, all the while while losing hundreds of dollars of flooring and furnishing. We sent pictures each time, and nothing seemed to work. Though during it all, no one thought to check the system itself, that is until Dave arrived in July. He actually put a hose to run water directly into the system and discovered that the water wasn't draining into our sump pump. Kurtis and crew were extremely polite and listened as my wife explained the problem. He had barely broken into the section of the concrete revealing an area where the new system wasn't even connected to the old. And he showed by my that no weep holes were drilled. He decided he was going to replace that entire section as he didn't trust the rest of the work. All these years, that water just dumped into the ground. His crew spent 5 hours replacing then entire new system and showed my wife what they did and why before concreting over. Kurtis has restored our trust in Helitech and NOW when it rains heavy we won't be anxious about water in the basement. He said if we get water, he'll come back out to check the system though believed he resolved the problem. No one else is coming to check our system from here on out except Kurtis or Dave!! Thank you!!

Veronica J. Helitech installed my basement system in 2024 I…read morehave had the technician and Supervisor to come out to resolve the messy install of foundation four times and next Tuesday will be five I do not recommend and will not give them a good rating there service is horrible from the agent as well as the company they get a one for there service.

Kelley Construction Contractors - Roofers ruining my stuff!

Kelley Construction Contractors

(13 reviews)

Kelley Construction built a fabulous composite deck for us that exceeded our expectations. Thank…read moreyou Graham for your design expertise and helping us with the revisions along the way. Thank you Matt and Todd for your professionalism, friendliness and mastery of skill in constructing our deck. We couldn't be more pleased with the results and for trusting Kelley Construction with our project

I was a desperate 70 year old senior with two trees smashed into the garage. They took advantage of…read moreme every second:( Restoration done by boys...and Mexicans!?!?! I guess they needed to make more money off me, by hiring the cheapest labor around. So the garage lights made me realize, "I was being cheated!" I've never seen such cheap lights in a garage!! Then I thought about the mess created by the Mexican roofing company? IN Pekin? I bet it was half priced! They left without FINISHING, with no explanation, 2 weeks before I fired them. I tried to understand. I was ghosted by State Farm for 10 months and then Kelley Construction just disappears before the last couple jobs were done. I haven't had a garage door for almost a year! I saw the lights! I fired them. Freddy emails..."But Cheryl you know how long it takes for State Farm to get us the money for your ceiling EVEN IF KELLEY CONSTRUCTION ISN'T GOING TO DO IT." Yes....I told them NO CEILING 3 weeks before that! Then I fired them for fraud too. I never agreed to going back to State Farm for a fraudulent scheme to fix the ceiling that had been that way for 10-20 years:) God, please RUN RUN RUN RUN....AWAY!?!!

C & B Home Solutions - CB Home Solutions LLC, love to work with ya!

C & B Home Solutions

(3 reviews)

Let's revisit this review. As I lay in bed, I can see several more mistakes we missed. There are SO…read moremany!! They have made no attempt to correct this problem. No money back. No rework. Nothing. Except Chris ( one of their painters ) accusing me, a 62 years old woman, happily married 38 years of sexual abuse and said he was pressing charges. Ive got it. Before erasing the charges part. The sex allegations are still up. Looking into legalities there for writing false information about me. The house is the real shame. We had just bought this place. He offered a decent cost. Said he'd not charge for color changes. Instead he apparently lost my paint swatches and missed them together. The master bedroom is interesting to say the least. We contracted for all Behr products. Found Dutch Boy in the living room. The rest is repeated in my last review. I told them 2 things they didn't like. With all the problems, I said they had quite a lot ahead of them to finish AND told Chris his plastic painted breaker box cover was terrible. We contracted for a wood box and got some cheap plastic rectangle. That is what sent them packing and Chris accusing. Please know we had had 4 HVAC guts in because the furnace was shot. We were too busy to worry and babysit. So I'll check back in a few weeks. I want ANYONE that calls these hustlers to know what they will really get. Check out those pics from the last review. So childlike and unprofessional. If anyone would like more info, please just let me know. This is easily the WORST company I've hired in my life. Enter at your own risk. Hey Gary? I asked IF you had the paint. NEVER did thief come from me. I was busy ALL that day dealing with a broken furnace. I had no time to "belittle" you or anything else. The pot comment hurts, it's legal, I'm a med patient in the privacy of my own home. Chris brought one to give me. Get off it! You quit drinking and drugs you say 3 years ago. And slurring my words? Bald face lie. We CONTRACTED for a WOODEN BOX to cover the breaker. I told the man who accused me of sexual abuse, Chris I would try his idea. WE agreed that if I didn't like it it would be changed to the wood. That thing is awful!! Instead of his changing it, Chris starts getting upset about the way my tone was. The furnace was out, we were in a meeting with an HVAC guy when we were asked to stop and look at that his masterpiece. No it was nothing like I expected. It was then that you Chris and Jeremy all packed up your belongings and snuck out of the house. You texted you were grabbing a bite to eat. Never to show up. As if after being accused of sexual abuse you send Chris over to fix ALL the mistakes. I have just as many witnesses as you. Now, we will not agree but if Chris and his flat ceiling over semi gloss son are never welcome in my home. I did take a jab at their lack of cleanliness. It was horrible and was mentioned by 4 people that crossed his path. If that's professional then so be it. Now, we can continue the he said /she said or figure out a way to rectify the problem. I was never what you deem as rude. I said the strong woman statement in joking and you know it! Twisted stories. How should Greg and Ylanza proceed from here? Finish what you started and get out of each others lives or continue this feud. Something I won't do. The pictures speak for themselves. You can't deny one of them. You made this mess, come clean and correct it. Only Greg. If not you owe me money so I can have this cleaned up. Your idea was to have Chris Northcutt call and harass the hell out of me. Text AND voice mails to the extent of what a bitch he thinks I am. Yeah, that's an offer. Come on. I've got every one of them too. I can prove he was off the hook and did not need to be calling in the first place. Yeah. Step in! He was very unstable and talking in a weird voice.

didnt finish, left me without counters and a sink right before thanksgiving. Asked for more money…read morethen they agreed on up front or they would stop. They stopped.

Force Basement Solutions - waterproofing - Updated October 2026

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