I wanted the carpet in my one bedroom apartment cleaned since I hadn't had them done in the almost…read more6 years I have lived here. I was recommended this company by Merry Maids since I had litter everywhere and some cat stains throughout the apartment. The gentleman who showed up (didn't catch his name) was so super professional and amazing. He offered to lift or move furniture and answered all of my questions since this was the first time I had done this since moving out on my own. He took extra time to get the hard stains (spilled soda, sweet n sour sauce, cat stains, etc) and my carpet looks almost brand new. He explained in detail each step and worked well around me, my pets, and my furniture. Very professional and a great job done. He showed up between the two hour window that was given and was done before the window even closed. I would highly recommend this business to anyone.

Servicemaster is excellent. They came to my house and dried it out immediately following a pipe…read morefreeze and break in my attic on 1-30-19. It was necessary to remove walls to get everything dried out properly. Professional and courteous crew paid attention to every detail. The construction started a couple of weeks ago and is continuing. Their painter and drywall crew are beyond excellent and everything looks better than it did before this tragedy happened!!! I cannot begin to say enough good things about this company!!! Thank you so much for making my house a home again!!! They are so busy because they are so good!!! It's hard to believe there are those many good people in the world that truly care and take pride in the work they do!!!

It's been 5 yrs since our fire and Paul Davis has not finished. 17 months in a hotel after they…read morepromised 8 months to be done. When we moved back in we were told we should be happy we are back in our house. Then bullied to give them another check They lost items of ours including my great grandmothers plant stand that I specifically said to be very careful. They broke one of the Mable pieces on it before they even left our house. They have to repaint because the job that was done was horrible. We had to call in our insurance rep to get them to do that. Which is not done yet. My husband was the one that actually had to keep them in tow Most communication we have to initiate. Promise to be here and not show up. Items not ours delivered here. I would not recommend them at all could continue telling problems but so tired of dealing with them

We received no call back regarding a situation of sugary syrup dripping down our kitchen register…read more I don't know why they didn't return our call.

I think the Central Illinois location is out of business. My town is listed on the website as being…read moreserviced, but 2 different reps on the phone told me it's not. The first one said they're out of California. The phone number is for Delavan, IL. Reviews on the websie are from 2021 and 2022. Bottom line, there is no service available in Central Illinois.

911 was fabulous. They were at my home within an hour of my phone call. They were very…read moreknowledgeable, professional and helpful. The best part was they stopped by after a few times to see home everything was drying out. I would highly recommend.

I was a desperate 70 year old senior with two trees smashed into the garage. They took advantage of…read moreme every second:( Restoration done by boys...and Mexicans!?!?! I guess they needed to make more money off me, by hiring the cheapest labor around. So the garage lights made me realize, "I was being cheated!" I've never seen such cheap lights in a garage!! Then I thought about the mess created by the Mexican roofing company? IN Pekin? I bet it was half priced! They left without FINISHING, with no explanation, 2 weeks before I fired them. I tried to understand. I was ghosted by State Farm for 10 months and then Kelley Construction just disappears before the last couple jobs were done. I haven't had a garage door for almost a year! I saw the lights! I fired them. Freddy emails..."But Cheryl you know how long it takes for State Farm to get us the money for your ceiling EVEN IF KELLEY CONSTRUCTION ISN'T GOING TO DO IT." Yes....I told them NO CEILING 3 weeks before that! Then I fired them for fraud too. I never agreed to going back to State Farm for a fraudulent scheme to fix the ceiling that had been that way for 10-20 years:) God, please RUN RUN RUN RUN....AWAY!?!!

Needed to replace the front porch of my parents home. Contractor had to comeback and replace the…read morereplaced section of sidewalk, got concrete all over the glass storm door and it took two years to get the railing put into the new porch. Before the railing was installed the porch was already pitting and flaking. (No salt used per contractor instructions).

Truly deserves 0 stars!! Rude, disrespectful, dishonest employees and staff. Do not use this…read morecompany. Servpro came to our home to give an estimate to clean up septic water back up in our basement. My husband and I were out of the country on a business trip. Servpro had my husband's elderly mother sign paperwork, who is not the homeowner, and they claim that they had our permission to begin work. (Lie!) They began working on our basement before contacting us with a quote and knowing our insurance would not cover it. I called our house and talked to Servpro employee and told them to stop immediately because we never approved anything! 30 minutes of them sucking up a little water resulted in $600 bill for work we did not authorize. Servpro could have called my husband and I, but they chose not to. When I called to discuss this matter, an employee got agitated and disrespectfully said that she was going to turn us into collections and hung up on me. Called back and talked to the manager and she says that they do allow their employees to hang up on people. Is this really a way to run a business?!

My wife and I were out of the country. During that time we had a septic backup causing some water…read moreto seep into the basement. My mother called and asked about using Servpro to clean up the water. I asked her to get a quote from them and let us know how much it was going to cost. Servpro showed up and started working on the basement without contacting me or providing a quote for the work that they were already doing without my permission. When we found this out we immediately told them to stop working and leave because we found out through my father-in-law that the damage wasn't that bad and we could easily clean it up ourselves. Servpro proceeds to send us a bill for ~$600 for 30 minutes of work that they did not have homeowner permission to do. They had my cell phone number. They could have called me, but they chose not to. When we called them to discuss this, they were extremely rude to us on the phone and downright lied to us saying that we had given them permission over the phone to work on our property when we definitely had not. I do not recommend using this company.

Made an appointment and they never showed up at the agreed date and time. I do not recommendread more

This company is very knowledgable professional. They did an excellent job cleaning my living room…read morecarpet & stairs & we're very friendly.