I love this LensCrafters I've even referred friends. The Drs I have seen are amazing, they take my…read moreinsurance and have a good selection. When I come for an appointment it's pretty much on time no extra waiting around for the Dr. The part that seems to take too long is checking out with the new glasses. I'm not sure if it's the system but that's the only reason for the -1 star. If there are people in front of you plan 15 minutes each. They either need more employees or a better system. I would think they know how many people are booked with appointments and allow for the walk ins and people picking up their glasses. How about a separate line for people just picking up? I had to wait 10 minutes behind some guy who either didn't have insurance or didn't know his insurance simply to pick up glasses that were already paid for. And everyone is nice, very friendly staff. I'm not a mall person so I almost did not go here because it does take extra time getting in and out of the mall. And of course the extra shopping along the way lol

When I went in, Sandy was extremely pushy -- very high-pressure sales vibe that made the experience…read moreuncomfortable. They even had the optician out on the floor trying to sell glasses, even though there were sales associates available. I wanted the optician to check my lenses because I wasn't seeing clearly, but instead she was tied up selling frames. Kind of felt like the priorities were backwards. When I finally came back to have my prescription checked, they made it seem like the change was so minor that it couldn't possibly be the issue -- basically brushed me off. I wasn't looking to argue, I just wanted someone to actually take the concern seriously. After spending that much money, the lack of follow-up care was really disappointing.

Dr. Bussa's staff are well trained and professional. They were highly recommended by my daughter…read moreand they didn't disappoint. I needed a quick repair of my driving glasses and had a quick consultation for a new prescription. No pressure just a thorough examination of my eye conditions. Thanks to all staff behind the scene, the one who repaired my glasses, a very pleasant front staff and Dashane. Great office decor and plenty of glasses selections!! This will be all my traveling friends go to place!!

Everything from the phone call to schedule my appointment... They're complete understanding when I…read morehad to be a few minutes late The amazing attitude and clean office Every employee from the door to the examination chair was cheerful, helpful, and friendly. The doctor was great understanding and had patience. I never want to go anywhere else ever again.

I visit this place once a year and they're always so nice. Got a quick eye exam in the back of the…read moreoffice and went out front to look at glasses. Their glasses are made by the same people that make glasses from lens crafters so no worries on quality. This location is a little smaller than the one I'm used to in Aventura. However, they had a better selection. I've purchased 3 glasses from target in the past. Can't wait to see my new lenses.

I come here every year to get my glasses and I'm never disappointed. This year not only did I do my…read moreglasses but I also took my oldest. His optometrist was super sweet and was patient. I came a few days later for my appointment and I got a different optometrist who provides me with recommendations that I have never heard being an option to help with my lazy eye. Overall I recommend this location as they seem to actually hire qualified people.

Owner, optician Carla D'Onofrio is honest and knows this business better than anyone. She's been in…read morethe optical business for at least 45 years. Best thing you can do is go in and meet her. She's the very best!

11-20 - My first visit On 11-20, I came in to use my Aetna…read moreMedicare vision benefit, which gives me a $400 allowance toward ANY frame from an iCare provider. Aetna confirmed to me directly that all the facility has to do is submit the claim. Instead, the staff insisted I could only choose from their "Grand Lux" collection, which felt like it benefitted their pocket more than helping me use my actual benefit. They kept refusing to submit my claim even though my insurer confirmed that I am fully entitled to use my allowance toward any eligible frame in the store, which is any frame in the store, including the Gucci frames I wanted. I wanted the Gucci frames not frames from the grandlux collection. When I asked them again to just submit the claim so Aetna could approve it, I was told "that's not how it works," even though Aetna said the opposite. I also overheard a comment like "I didn't know young people could be on this insurance," which was humiliating and made me feel judged for being disabled at a young age. I left that day feeling like my benefits were being misrepresented and that I didn't get equal treatment. 11-21 - The next day, things escalated I came back calmly the next morning (11-21) I wanted to speak with the manager and address what happened. Instead of fixing the issue, staff member Maria, the shorter older woman who opened that morning, escalated the situation and called the police. Maria told the officers that I was "threatening" her. When the police asked her what the threat was, she admitted the only thing I said was that I would update my Google review and record for my own safety so my words couldn't be twisted. The police confirmed that none of this is a threat, it is my right. This showed me that, in my opinion, Maria's statement didn't match what actually happened and felt like retaliation. After the officers clarified everything, Maria changed her story and simply said she wanted me to leave. That made it clear to me that removing me had nothing to do with safety and everything to do with avoiding accountability after refusing to submit my valid insurance claim. I did not receive equal opportunity. I remained calm the entire time. I did not threaten anyone. I did not raise my voice. I sat down and said I wanted to speak to the manager. That was it. They may not want to speak to me anymore, but now they have to speak to, mutiple agencies including the BBB, Optometry Board, Aetna and the list goes on. Their phones will be ringing, and they will be asked to explain this situation to each agency. What should have taken just 10 minutes turned into all of this, and all of it could have been avoided with simple professionalism. In my opinion, a lot of this behavior came from pride and refusing to admit fault. And pride will take you places you never planned to be, and keep you stuck there longer than you ever meant to stay.

From start to finish, I felt their genuine desire to provide the care and support that I needed to…read morefinally be able to see near and far. Everyone I came into contact with were kind and reassuring despite having a very busy schedule. Dr. Mancita finally got my prescription right.

As a photographer my eyes are my main photographic tool. Maintaining my eyesight is very important…read more A friend recommended Dr Sager and I'm glad I went to see him. It was probably the best eye exam I've ever had. Dr Sager is a very thorough and understanding doctor. He addressed my concerns perfectly resulting in a new prescription that worked like my previous one. My last doctor totally screwed up my prescription, glad I kept my original glasses. Dr Sager's staff was very professional, helpful and courteous. They even let me use my own frames, I like my look. They have a sign on the front door that says "come on in we are awesome", indeed they are!

Worst experience I've ever had completely unhelpful after they messed up. Doesn't care about there…read morecustomers or if they take 1100 dollars and for your prescription and then tell me I'm cheap and my previous prescription was crap that's why there's didn't work. Makes sense? Yea didn't thinks So. Never order glasses online due to my large prescription but they have no problem berating their customer. Dr Hernández is a joke.

I used my phone to "find an eyeglass repair store near me," and it led me to Zoom Optical. I was…read moreable to call to see if they were open, & they were. The store was easy to find, and it was beautiful inside, with displays that were easy on the eyes, no lights that made you squint and gave you a headache later. The wall behind the counter was the most unusual shade of green, that made me feel as if I was in a spa. It was a calm place, one that I wouldn't mind hanging out in, if I had to wait my turn. So, all I needed today was a part for my mother's eyeglasses, but I was treated professionally and and as if I had purchased 10 pairs of glasses. As I waited, I noticed the selection of frames available ranged from retro to modern and everything in between. When I am ready for my next prescription change, I know where my search will begin...Zoom Optical. Also in Fort Lauderdale.

I came in looking for glasses for my girlfriend and I. I was not sure what I wanted, then I met…read moreBryan. He provided outstanding customer service and recommended amazing frames. If anyone comes to this location, I highly recommend to get treated by Bryan. He is amazing and a great asset to this company

Macys Lens Crafters inside the mall is awesome!! The sales person last night was so helpful, as…read morewell as, the one this morning!! Very happy and will be back!

Good people inside the place and good service, The doctors…read moreare very good. The eye glass frames are super expensive !!!

Updated Review: This…read morebusiness has recently moved to a new location in Davie and unfortunately had a negative experience and will not be returning.