Pretty amazing shop. Lovely owner and sales staff were all about service, something you just don't…read morefind in a mall or chain store. Superb carefully culled bits and pieces from all over the world. We loved the Italian and Portuguese boots. Bravo. Will return, again and again.

Women have the horrible predicament of choosing whether our shoes can be enviably pretty…read more(Louboutins - I'm talking about you) or wonderfully comfortable. Have a seat - we aren't candy coating anything in this review. Comfortable shoes, even the pretty ones, often edge pretty but never quite make it. That's fine - if you are willing to sacrifice style. A lot of women are not willing to do that. I used to be one of those women. You can easily see the caliber of heels I adore wearing by spying my past photos. Price be damned - if they are designer and force me to teeter on thin stilettos, I have them. Having said that, I have leaned to also counterbalance this footwear torture act with conservative, sensible shoes that aren't plain. Sometimes you have to make tough choices in life. Don't laugh - this is a real thing. I usually get my sensible footwear from Comfortable Shoes in Burlingame or San Carlos. Sure, it isn't as fancy as Neiman Marcus but it does help me get through a day of work. Walking all day when I am on vacation. Not being restricted by what I can do or where I can go because of what I am wearing on my feet. This adorable boutique featured comfort shoes that I wouldn't guess were. They have a lot of stylish offerings that I've never seen in my usual comfy shoe haunts. The service I received was attentive, non-rushed, and really helpful. I love the sandals I bought. I logged my usual 10,000 steps a day when I was in Seattle immediately after buying those sandals because I was unencumbered by stylish heels that aren't meant for city walking. I felt comfortable walking in my sandals. My cute sandals garnered so many compliments. I looked pretty in my sandals whether I wore slacks or dresses. I still met my daily walk goal without blisters or corns. I love this shop. The service is great, my shoes are super cute, and the money was well spent. Go. Browse. Do yourself a favor - have cute comfy shoes that aren't sneakers to ensure you, too, can enjoy looking stylish while enjoying walks. Your body will thank you for it. Walking comfortably is good. I'll be back. I had to decide between 2 different pairs of shoes which one to get. I'm getting the other ones. You love me for it and I love you back.

We visited this store on Sunday, July 20, 2025. Overall, the store itself is great--offering a nice…read moreselection for both men and women. My husband picked up a colorful pair of Hokas, and I bought some wool hiking socks that were marked 20% off. Based on inventory and product variety alone, I'd give this place 5 stars. Unfortunately, the customer service didn't match the quality of the merchandise. I'm giving this 3 stars because the two employees we interacted with came across as... fake friendly? Not sure if that's a real term, but that's how it felt. At checkout, the man helping us ran into issues with the receipt printer. It wasn't printing correctly, so he asked if we wanted a receipt. My husband said no, he wasn't concerned. As we walked out, I did a quick mental tally and realized we didn't seem to get the 20% discount on the socks. We were still near the entrance, so we turned around but he wasn't there so we asked the woman employee to help us. I explained that we didn't have a receipt because their printer wasn't working properly, but it should be the last transaction in their system. I also mentioned that there might be something in the trash can, but it didn't print correctly, per what her colleague said. Instead of being helpful in a nice way, she replied with a snippy, "Well, I thought you said there's no receipt." That tone rubbed me the wrong way. If I were in her shoes, I would've at least apologized for the missed discount and tried to help resolve the issue, rather than getting defensive. The socks had large 20% off stickers, so it was clearly a pricing oversight. We're talking about an $8 difference--not the end of the world, but it's the principle and how the situation was handled. I think she did not like that I bothered her with such thing. As the saying goes, people won't always remember what you said, but they'll remember how you made them feel. And honestly, the whole vibe just felt snooty. If my husband didn't need to try on the shoes, I don't think we'd have received any help at all. I don't plan on coming back to this specific store. Maybe it's just a Bend, OR thing and this is how they act at that place--who knows.

I'm great selections and lovely vibe in the store. Very friendly and knowledgeable staff. Highly…read morerecommend a visit there!

We were referred to Bend Shoe Eastside by their downtown store. I was looking for a specific…read morerunning shoe. Unfortunately, they do not stock that shoe; but, pointed me in the right direction to get the shoe that I want. That is custom service above a beyond my expectations.

This Eastside Bend offshoot of the long time Bend shoe business named Birkenstock - Bend Shoe Co…read more(located downtown on Wall Street) opened a couple of years ago in the Forum Shopping Center (the one that also hosts Whole Foods, Barnes & Noble, Wild Birds Unltd. and Nothing Bundt Cakes) in the space that used to be a Hallmark store. Shopping here recently was a top notch experience for excellent service from the people who work there and quality brands in a range of styles of shoes, sandals and boots in many sizes, including narrow and wide widths, for women and men. On a busy Wednesday afternoon every customer was promptly greeted and seemed to get the same quality care and attention from the knowledgeable staff who could make recommendations as well as help customers try on their choices from the many casual - comfort brands that included Hoka, Josef Siebel, Born, Taos, Ecco, Keen, SAS (San Antonio Shoemaker), Dansko and others. . When some customers needed a different size or color than what was available in this location's inventory, I could hear the staff offer to have it brought in from the downtown store or arrange for the shoe to be held at the downtown location if trying it there was what the customer wanted to do. My husband and I walked in expecting to spend a few minutes to get my feet measured and see if I could find a pair of shoes and we were both surprised to find such a large, well displayed inventory in the larger than expected light and bright space. We walked out more than an hour later with five pairs of shoes, three mine and two his, that are both comfortable and fun to wear. STELLAR SERVICE: Store manager Stephanie was professional and patient as she assisted me to try on probably a dozen pairs of shoes (in most places I am lucky if I can find one that will work for me) and another woman and a man who were also working on a busy Wednesday afternoon helped my husband. Everyone was knowledgeable about brands, fit and styles to make recommendations for both of us. That is particularly valued by me as I have hard to fit feet and also have had multiple sclerosis since my college years which makes balance and gait a problem so the right shoes are key. This was like shopping in Nordstrom for shoes in the day when I lived near those stores for skilled sales professionals who knew their product lines and understand feet too. This kind of skill and service is how customer loyalty is grown. CONVENIENT PARKING LOT: We lived in Bend for almost 20 years and shopped the downtown Birkenstock store from time to time but popping into this store on a recent visit to Bend was our first time at this location which we chose because downtown parking is miserable and this store location offers a convenient to use parking lot. Next time we are in town we will have shopping at this Eastside location on our "to do" list again. We recommend the store. ACCESSIBILITY: Accessible parking is in the lot right outside the door. All on one floor with ample clear floor space to navigate to displays and seating to try on. HOW TO FIND IT: Map and contact info to confirm this location can be found here: www.bendshoeco.com/locations/eastside-forum-shopping-center/

Wow, it took everything in me not to purchase a few pairs of these gorgeous (and comfortable) shoes…read moreto take home. The selection here was so expansive! They had everything from clogs and Birkenstocks to stylish dressy sandals. I also appreciated that the woman working the counter gave me time and space to peruse everything. Funny enough, the thing that first brought me into the store was their large display of huckleberry food items in the window for sale - I'm a sucker for food souvenirs. The shoes are pricey but they are on par with the brands and quality that is being offered.

I want to respond once and only once to the rebuttal to my review, in the spirit of clarity and…read moreintegrity. 1. Regarding the "other customers" who responded: The only people in the store during my visit were me and one couple. I waited some time before approaching the saleswoman, as I didn't want to interrupt what I assumed was a transaction. But I noticed there were no shoes out, and the three were simply chatting. That's when I realized they were friends, not customers. When I expressed interest in trying on shoes, the saleswoman seemed reluctant but retrieved a pair and left them on the counter. When I brought up a second pair, she went to the back again. It was during this time--while trying on shoes and waiting--that I noticed the tone of the radio, which surprised me. I clearly recall the man smiling and saying, "We enjoy it," when I reacted. The saleswoman's back was to me throughout. Her reaction as I describe it is true to my memory. 2. About my reviewing style: I'm not someone who writes critical reviews lightly. In fact, you can check my profile--until this experience, I had only ever written 5-star reviews. I genuinely enjoy supporting local businesses and was simply looking for a pleasant afternoon and a new pair of shoes. 3. Why I'm responding: This will be my final word on the matter. I didn't expect this kind of response to my review, but that's okay. I still left with a sense of clarity, and I'm glad I found a welcoming store elsewhere--with music, kind conversation, and great shoes.

Fantastic service when looking for a new set of fire boots and by FAR the best price. By a massive…read moremargin! Love this place!!!

Broad selection of High quality merchandise of various genres…read more Suggest one calls before going Personable local owner who is on-site

Outstanding Service! Just went in with a bent boot buckle…read more Daniel fixed me up at no charge. Thanks!

Rented tubes for the river (after 3pm). Apparently if you return by 9:30am the next day, you are…read moreonly charged for 1/2 day. However I was incorrectly informed at time of rental that if i didn't get back that evening that i would be charged $30 extra, even if i showed up before they opened the next day. I got there at 6:06pm (right after closing) and they were all locked up - my bad. But since i didn't know that i wouldn't be charged if i got there by 9:30, I arrived after 9:30 and they charged me. I could have easily saved $30 if they had given me the right info. Oh and they had plenty of inventory. Have bought skis and high-end outdoor furniture here. Won't be shopping here again.

Super kind staff and wonderful owner! They also have great merchandise and the store is neatly put…read moretogether. One of my favorite places to shop in Bend!

1st of all you have to be a small size to be able to buy cloth there. Each times I am in that area…read moreI do try to give them a chance and each time I am met with entitled staff who are not very knowledgeable (tried to tell me that I would fit in a size 6 when I told them I was a 10...) Do better!

The people here are so nice. If you come somewhat regularly they learn your name and are super…read morefriendly. The store is nicely laid out and is fun to browse.

I stopped in at the Fjallsraven store in downtown Bend, when I was walking around the area with my…read morebrother and sister a couple of weeks ago. It's a cute store, and I'd been wanting a Fjallsraven backpack for a while, so I thought: why not now? The staff were helpful. They have a lot in stock, but not everything, so they helped me look for the size/color I wanted. The backpacks are the same price as online, so if you're in the area and want one, stop in. Fun shop.