Made sure to get a pair of Birks while in Portland because, no tax. Duh. Footwise had a decent selection however, they didn't have my size in the two of the pairs that I liked - total bummer. I wasn't going to leave without spending 150 bucks on a new pair and decided on a baby blue suede with large silver buckles option. Once I got back to California, I realized that the sales person neglected to tell me my foot required the standard foot bed (which shoes I purchased were definitely not). There are two types of foot beds in the Birkenstock brand, one for wider feet (standard) and one for slim feet. I didn't think that Birkenstocks made uncomfortable shoes, but discovered that wasn't the case once I wore my new pair for the day. My feet were KILLING me because they were too skinny for my feet. I got blisters too so, talk about AGGRO! I was really bummed because it's not like I could drive back to Portland to return or exchange them for a pair that fit properly. The only bonus to purchasing at this store was the obvious, no tax. Other than that I'm pretty pissed that I got such an uncomfortable pair of shoes. They were fine when I tried them on around the store, but, wearing them for an entire day was a different story. The sales people should be required to tell customers what their two options are before customers drop their dough on a new pair of shoes. Giant Grrrr. read more

Footwise - Got more berki's :) - Shoe Stores Near Me - Portland, Oregon

Helpful folks. They didn't have much in the way of wide shoes in stock, but were able to order a few pairs from other stores and I returned the following week to try and purchase. Sure, you can buy online, but these folks sell quality brands right in the neighborhood. read more

Very helpful and friendly staff, good selection. I don't know why it's making me make this review longer, so I'll say again very helpful and friendly staff, good selection. read more

This place is always attentive & knowledgeable. You will never get this type of service shopping online. Thank you Footwise. ;) read more

I was searching for a pair of Ugg slippers for my daughter. They were her number one Christmas request, and were sold out/back ordered everywhere online. My son lives in Portland and happened across this store's Hawthorne location. At my request, he went in and was told they expected to get the slippers in the next day. The salesperson took his name and followed up the next day... Meanwhile, the next day I tried to call the store to see if they'd received the slippers and was told they had a pair on hold for a customer, but that I could call back the following day if they weren't picked up. I ended up locating the slippers at this Broadway location and Ross (?) was fabulous to work with! He was super helpful and took my order over the phone and shipped the slippers immediately. I also received a call from Peter (?) at the Hawthorne store telling me they did have a pair of slippers in for my son as well. We released that pair in hopes of making someone else's day. Overall, I am incredibly impressed with the fabulous customer service at both Footwise locations. They were fantastic to work with and super helpful and friendly. I will definitely continue to support this business!! read more

Small store with a variety of shoes, sandals and slippers that have orthotic and arch support like Keen, Wolky, Vionic, Merrell, Taos, and Naot for example. However, within each brand, they carry just a select few styles. I keep begging them to carry shoes that are both supportive and attractive! Why can't shoes that have support also be fashionable and nice looking? They do have the largest selection of Birkenstock sandals carrying all the classics and new styles. They say that the soles are guaranteed, but when I asked to have one sole rebound, I as told it would take 6 weeks! I brought it to a shoe flair place at Lloyd Center mall and the gentleman there fixed it in 10 minutes for free! Customer service is hit or miss. There used to be a woman there who always greeted me, offered her assistance and helped me find shoes that fit. The last two times I visited I found out that she no longer works there. The ne staff, there were three people working, not one of them even acknowledged my presence. Huh? Even when I asked for help, asked to try on a shoe, exclaimed that I was struggling to feel whether they fit corr Carly, the service person never left his position at the counter and barely addressed me. There was only one other potential customer in the store! I'll continue to stop in a few times a year to check out new arrivals, but in between, I will order my favorite Wolkys and Birkenstock's online. read more

Trying to support the local stores. So sad to see their door has plywood on it so must have been smashed. Like they have a good selection of Haflinger slippers. Used to buy them online but the quality got pretty bad and they were falling apart after 6 months. Bought a pair last January for my husband that are still in good shape. So went back this year for a pair for my Mom. Yes they cost more than online but this year they said they have a year warranty on them. I don't even need my receipt as they have me in the system. This seems worth it to me to support local and make sure I get a quality product. read more

I came in looking for a gift and Ross helped me out so much! He was great help! Thank you again!

Vegan Birkenstocks!! I came here a few years ago to purchase vegan shoes. They have a very large selection of different kinds of shoes for men and women. Parking can be a challenge since it's all on the street. The service has been hit & miss for me. Very happy with my purchases. read more

I've been suffering with leg pain and numbness and hip pain for a few years, with no relief from acupuncture, physical therapy, shots of cortisone. I shared my woes with Dave Alexander, a manager at this store and he gave me quite an education on the structure of my particular feet and ankles and put me in sneakers and sandals that lessened my pin immediately! He told me he's been doing this for thirty years and it shows because I feel like he just changed my life! And on top of all of that, he seems to genuinely love helping people and was basically cheering when I told him how much better I felt immediately. I want to throw all my old shoes away. I am beyond grateful that I found this place. If you have issues with your feet, back, hips or knees, let them know! And ask for Dave! read more

Cute little local foot store. They specialize in Birkenstock's and other hard to find footwear brands. The staff were friendly too! read more

I happened upon this place while I was walking around. I LOVED this store! A great variety of options and even some special options! I was able to get a couple great pairs of kids for my kids (on sale as well) and a pair of amazing slippers for my husband. I can't wait to go back and shop some more (when needed) read more

I like this little neighborhood shoe store! Found all the cute new Birkenstock shoes and the salesperson was very friendly. They had great bags but no prices on them. I'll go back for sure. The shop is small but there was parking right in front. Support a local business! read more

I had such a great experience here! Despite the store being really busy, I was greeted and helped in a timely manner. I knew the staff were a little overwhelmed by the rush of people but they never took their stress out on me as a customer. I also appreciate the small discount as a hospital worker buying shoes for work. I look forward to returning again! read more

Love Footwise, from Eugene to Corvallis to Broadway in Portland. I've been getting great shoes from Footwise for about 30 years--always quality shoes, service, and a trusty introduction to Birkenstocks and now Taos, my newest purchase. I'm not sure why the other reviewers are having such parallel experiences with Footwise--I've never had Zombie-like service here, but I only need new Birkenstocks every 5 years or so, so maybe I haven't had enough touches on the ball to have a misstep here. It's always been pleasant, and I appreciate their mailers so I can time their sale events. read more

My primary problem with shoe shopping is that I have very, very wide feet. That makes it difficult to buy anything that fits at all; and once I've found something, I tend to wear through them quickly. Footwise helped me out better than any shoe store has before. Firstly, they were able to offer me shoes that were not only the right style and size, but offered foot support that I never even knew I needed (with immediately noticeable results). They also offered to resole my Birkenstocks (even though I originally suggested making a new purchase), and managed to refresh the leather so much that I barely recognized them as my own. They looked very nearly like they did they day I bought them. On top of this, the service was friendly and helpful. Conversation was friendly, helpful, and professional, and the staff remembered me without reintroduction when I returned to the store. There was no pressure, and I left feeling better informed for future purchases - on top of coming out with new shoes that I love. Highly recommended! read more

I went in this location today to purchase my first pair of rubber Birkenstocks. As I was checking out at the counter the sales lady asked if I wanted to recycle the box? I said sure. Wore the shoes out and walked 10 feet to my car. I immediately noticed that the shoe was cutting into my big toe. I had to run to an appointment thinking I could return the shoes later. I returned to the store asking to return the shoes because they cut into my toe. The salesperson was rude and said we won't take them back because you don't have a box and you wore them! I literally walked 10 feet to my car and took them off. Then she claimed they were dis colored but that wasn't the case at all! I left and can honestly say without hesitation I will never buy Birkenstocks again especially at this store! read more

Absolutely abysmal service! Zombie-like as Yelper, Sherry S. astutely pointed out. They didn't crack a smile when my partner exclaimed with joy several times about finding such comfortable shoes. We bought over $350 worth of shoes because we loved them, but, I would never go there again nor recommend it, given the absolutely cold and unfriendly service! We will definitely buy these brands again, just not at Footwise! Owner, take note: your product is great, but it's not a fluke that more than two reviewers are deeply unhappy with your staff's service!!! Your staff needs a lesson in soft skills! read more

They have a decent selection of quality shoes for sure from Sanita, to Dansko to Haflingers etc. They had a great sale going on as well and the prices were almost half off.. So, why was the help just standing at the cash register looking basically straight ahead out the window... very zombie like. I asked a question about the shoe sale and they did not even come over to lend a hand showing which shoes are on sale or doing anything that a shoe salesperson does? I mean I don't like the whole hovering over me but I don't mind a little pampering since I'm looking at 100.00 shoes and up?? It was really strange as if they were in a trance. We did not buy anything. read more

Consistent is the best word to describe Footwise on Broadway. They have the shoes I want, when I want them at a price I'm willing to pay. If they don't have the shoes in stock, they'll order them and have them in just a few days with no extra charge to you. The staff was a lot friendlier years ago. The last few times I've been in, they act a bit too aloof for my liking. They know their stuff but need to get back to the joy and enthusiasm they used to show. read more

I love my new Birkenstocks! I went in on a Sunday afternoon, not really sure which style/ comfort level I was looking for. The young woman helping me was so sweet, and didn't seem to mind getting the various colors/sizes/styles from the back for me to try on. I ended up feeling very happy and confident in my choice. They have SO many cute Birkenstocks, I wanted them all! Will definitely be back. read more

Footwise - Shoe Stores Near Me - Portland, Oregon

What is the old adage, service and selection. While the former was decent the latter was lacking. For a Birkenstock store, they have a surprisingly limited number of Birkenstocks and even fewer sizes available. read more

I really don't know why I have gone to this shop the few times I have..EVERY worker there has no experience in customer service and don't know the difference between narrow and wide feet..I really don't know how this shop has been in business because of this..There is new employees every time. And they are all rude..No one in the actual neighborhood goes there because of their reputation..This was the last time for me...Avoid at all cost read more

Excellent, friendly service. Superb selection of comfortable footwear. Naots galore! Many sale items. read more

I am not a big fan of shopping. Saying that, i know on occasion it needs to be done. I needed a new pair of shoes for work as I keep wearing the same pair (also bought here) over and over again. I think they might walk off my feet. I've been here before and liked the service I received and the prices were good. The last time I was here the shoes I bought ended up being less because there was a sale going on. That was nice. Walked in having a general idea of what I wanted, but seeing what I wanted and seeing the price of what I wanted led me in another direction. I ended up finding 2 pairs that I liked. After spending some time walking around in each, I decided on the sale pair as they were much more comfortable. I spend most of my day on my feet so comfort is very important. Low and behold they ended up being $10 less than what they were marked. Score!! I probably could have stayed there all day trying on shoes. There was absolutely no pressure from the sales people to make up my mind. I was free to roam and I quite enjoy that. When I am in need of a third pair of shoes, I will come back here again. read more

I have been shopping here for years and have always found what I am looking for. The staff in this store is that right blend of helpful and efficient. I have not had one of them try to push a product that I was not interested in. read more

I took my Birkenstocks in to get re-soled and the staff was welcoming and thorough. They made sure to ask if I needed the shoes back by a certain date (I did) and they were ready almost two weeks earlier than they estimated! Great shop, definitely coming here for all my Birkenstock needs. read more

Retail clerks should be friendly. Would appreciate a smile and an Attitude of helpfulness. read more

Wish I could give 6 stars. I didn't catch the name of the sales clerk, but I wish I did so I could send a personal thank you. I didn't tell him this, but I had a horrifying shoe shopping experience the day before. So when he took the actual time to help me, get me what I asked for, brought me a insole unprompted to try as soon as I said I had Planter f., go above and beyond to make sure I get the shoes I want, and was patient with me as I decided between a 40 and 41 in Birkenstocks, I was so relieved! Now I actually feel like I can go back and get the water proof Birks, and send my husband in to get me the glitter ones or the sheepskin ones as my Christmas present ;) The whole store had a homie feel and even had kids toys so my husband could keep them occupied while I was helped. Another clerk even came to help me pretty much right after I had walked in, but even at that 2 minute mark of being in the store, the gentleman clerk had already gone off to get me my first pair to try. Footwise made my shoe shopping for my Planter f. So painless!!!! THANK YOU!!! read more

Don't bother if you expect any sort of service here. I placed an order over a week ago and still have no sort of confirmation. No communication at all and I was referred to you guys by the manufacturer. read more

I've always hated it when yelpers write reviews without ever making a purchase, but today when I walked into Footwise I think I got a sense of why that sometimes happens. I walked in and was the the only customer in the shop. The sales-rep working didn't acknowledge me, and even seemed to be aggressively moving papers about at the register so that I wouldn't approach her. I got the feeling that I should just leave, but figured that maybe I was imagining her unfriendliness and continued. When I'd selected a shoe and asked to try them on she didn't even make eye contact as she asked my size, grabbed the shoe out of my hand, and huffed into the back, just to return to slap the shoe box down on the side counter. I asked a question about the brand I was trying on - one I was unfamiliar with - and she made me feel like the biggest idiot. At this point I just wanted to get out of there, but figuring that she'd gone to so much trouble to get me the pair, I'd try them on anyway. Needless to say I made no purchase that day. It was liking going to a dreaded inlaw's house for dinner and feeling obligated to eat: of course the food wouldn't taste good. Now I don't know if I'm a doppleganger for her archenemy or what, but I felt totally unwelcome there. While not a kept Irvington woman decked out in expensive duds and designer handbag, I was respectfully dressed having just come from my job at a hospital. I really don't know why the service was so bad. I've worked retail, including footwear, for a few too many years and know that somedays it's hard to seem cheerful, but I've never been mean to to a customer, ever! I do hope to amend this review by giving them a second shot - the store had a great selection of awesome brands - like Clark's Indigo, Teva's dressier stuff, and of course Dansko. And, given that I am not indeed the look alike of some devil-customer, hope that the service is friendlier next time. read more

They didn't have what I needed and it was so busy with only 2 women working. However, they were quick to help me and were very friendly. I wanted to support this location but the backlog on Birks was too a wait. read more

I had a great experience. They special ordered an item for me, assist me on what size I should get and dealt with me as I flip flopped between colors. They were very sweet and make me feel really comfortable. read more

Absolutely LOVED my experience here! Not only was I greeted right away, I was helped the entire time I was there. The clerk helped me to find the right size of Birkenstocks, but also gave me space to browse their selection. Don't think I've had a better shoe shopping experience. read more

I am a picky, picky shoe consumer and I hate when sales staff hovers over me. That being said, this was one of the best shoe shopping experiences I've had in a while. Sofia was nice and helpful, but not overbearing by any means. It takes a lot for me to drop 100+ on a pair of shoes, so it was a relief when they said that I could take a pair home and wear them around the house, and if I wanted a different pair/size I could bring them back. That's what I ended up doing, as the first pair was a bit too small. Love their selection also! I'll definitely be back. read more

These folks may have had trouble in the past....but no more! My hubby and I both got awesome, thoughtful, patient and cheerful service -- plus 2 new pairs of awesome sandals -- today! I took forever to pick a color, it had to have been annoying to more than just my husband ;). But they were nothing but mellow and helpful. Great place!! read more

Shoe shopping has seldom been a fun experience for me, but this past Sunday, Rachel Bennett w/Footwise changed that for me in a most positive way: After at least half an hour and trying on 5-6 pairs of shoes, I purchased a pair of black Naots, a process that Rachel facilitated w/patience, calmness, and cordiality, along w/an overall concern that my purchase be befitting (literally). Additionally, I was able to save 30% on my purchase, thanks to a generous discount authorized by store manager, Katie Swanson, the previous year. I received the discount as a result of my complaint about a defective pair of Tevas that I bought there in 2014. (The defect I reported wasn't manifest until well after the warranty had expired.) Even though it had been over a year since Katie granted the discount on my next purchase, she honored the price reduction without any question or argument. If quality customer service is paramount to you as a discerning consumer, you should definitely check out Footwise! read more

I had a great experience with Footwise. Went in for the first time the other week to get some sandal's, found what I liked but they didn't have my size. The employee working was very helpful and informed me that they would ship them to my house. I received them a couple day's later and I was excited I got exactly what I was looking for. read more

My experience is very similar to those described by Sherry and Caitlin. I went in there once to drop off my Birks to be re-soled, and once to pick them up. When I went in the first time, the woman behind the counter glared at me and answered my questions in the most cursory way imaginable. When I went back to pick them up, I was pleased that there was a different woman there behind the counter. But she ended up being was even less friendly than the first one. She glared at me as if I had gone into high-fashion place asking for Birkenstock repair, even though, alas, we were in a place that repairs Birkenstocks. I mentioned I also needed some new shoes and said I'd look around the store a bit, and she gave me a very curt "OK," and made no offer of helping or anything, even though I was the only customer in the store. I did not feel like sticking around for long and did not buy anything else. I will say that the Birk repair was fine. read more

I am a first time yelp reviewer but the service (lack of) prompted me to sign up. My daughter wanted her first pair a Birkenstocks and was unsure of her size. The only help we got was pulling the style and size and that seemed to be more of a problem for the staff. One in particular who seemed so miserable, I wasn't sure if I should just walk out or give her a hug. Every time we needed to try a new size we would cringe knowing we needed to ask again for another size. If it wasn't my daughters Birthday we would have just walked out. I am sorry I gave that place my business. There is no shortage of great shoe stores in Portland. Footwise will never get my business again. read more