Terrible customer service and experience all around! Here are the details:
I booked the short bus for our annual Amador County Wine tasting tour at a price of $72/hour plus 20% tip. All communication is done through text, as no emails or calls are ever returned. I was told to send an email with all the details and that I would get a confirmation email which would serve as our contract. My email was sent to Mike, an return email was never sent. I then texted him to ensure that our party was booked, as wine tasting takes planning, and got a response of 'yep!'.
I asked if Mike would be booking the wineries and was told that he did not do this part, as he wouldn't put the tasting fees on his credit card. Fair enough, I thought! I soon realized on the day of the tasting that the reason why he doesn't do this is because his company has burned far too many bridges in Amador county and wineries have actually banned his company from stepping foot on their properties.
On the day of the tasting, the driver was 20 minutes late to pick us up, making us late to our first tasting, so we had to rush through that - and of course, the winery was very upset! The next winery, Terra D'Oro, stopped us before we even entered and told us we were not allowed in & that had they known we were riding with Mike's company, they never would have allowed us to book a tasting with them. After begging and of course, informing them that I had no clue this was the case, they allowed us to taste there. The next winery, upon seeing the bus, also told us that they did not work with Mike, but would let us taste this time. Our group of 12 was VERY annoyed at this point and guaranteed to never use this company again, however, we tried to make the best of a bad situation and 'let it go.'
I will say that our driver was great, if not really engaged at all, but got us to our destinations with no issues (other than being late). As we were dropped off at our home that afternoon, we paid the bill by credit card and were told a receipt would be sent to us later that night. Well...it was, but was not for the amount we owed. We were overcharged for an hour ($72), including a $25 credit card fee that we were never told about, and have yet to have either matter addressed by Mike. I have, of course, emailed and texted, without a response.
I am beyond livid, annoyed, and upset that a company like this can continue business. With so many of us being self-employed and working tirelessly to ensure client satisfaction and fairness, companies like this blow my mind. I am a local Folsom resident, who 9 out of 10 times gives businesses the benefit of the doubt, but it's only fair to future customers to understand that you've been warned when it comes to Foothill Area Rapid Transit! read more
