Automatic 2 stars for any store that does not acknowledge their customers when walking into their…read morestore. Like, do you want my business or not? I walked in hoping to return/exchange something I bought from the store online and the guy working there gave me such a dissatisfied look. Hoping to get something out of it despite the unfriendly atmosphere, I asked the staff if an exchange can be done with either a different size or colour for a product we ordered off the Capsule website. The dude seemed clueless. Do you know how do your job or not? After standing around for a minute or so waiting for him to answer me, he hesitantly concluded that he couldn't help me out AT ALL and basically told me to leave by saying "I can't do anything about it, what else do you want." Well if you can't do anything about it, get someone who actually knows how to do their job. 2 stars for the unfriendly attitude, lack of knowledge on their job, and providing me with one of the most terrible customer service experiences.

This is the worst street wear store in the GTA. The guys running this store have zero sense of what…read morecustomer service is. Just a bunch of pretentious and arrogant people working here. I walked into the store to ask for an exchange because the item I bought was a little too big. Not only did two guys working fail to even acknowledge me, but when I asked them about the exchange, they quickly said 'no' because the item was purchased on sale. And then I asked the staff if he was sure. He hesitated and then said "we probably don't have the size you want in stock." How would he know without even checking? I merely wanted to exchange for the same item in a different size. What kind of backward policy is that? They failed to even offer an alternative solution and I was just sorry out of luck. Never shopping at this place again. There are much better choices in the GTA like Livestock or Solestop.

My purchase refunded because of being suspicious. They could have just put order on hold and ask…read moreany info they need. Why cancel? And they even haven't managed to cancel it properly! Bank said it will take 30 days for me to get my money back! Will try to reach them out, hope they will cooperate and help me with my bank issue. If so I will update my review. UPDATE: They are refusing to send me a cancellation check which has been required by a bank for a charge back. Insisting to wait 2-3 business days. If not getting my money tomorrow, will write an update. P.s. Customer support is being extremely rude. No hello at the beginning or regards at the end of the letter.

Very friendly environment, great staff and excellent customer service. True definition of sales!read more

The staff here are super helpful and knowledgeable of the type of feet you have and the type of…read moreshoes you need. I learned more about my feet and the type of shoes I need from my one visit here. They have a generous return policy where you can purchase the shoe and continue to wear it at home to see if they are truly comfortable. I had to return one pair and they were more than happy to help me find another pair that fits more comfortably. The staff really want the best for you. She asked me my colour preference and price range. And we tried on 6-7 shoes before finding the right fit.

Last week I went to the Running Room in Markham as I wanted to purchase some comfortable shoes; I…read morehave arthritis in both feet & have had numerous problems in finding a shoe that could give me some degree of comfort in BOTH feet. I had the most wonderful, caring and extremely knowledgeable woman help me. She spent a lot of time with me & eventually I ordered a pair of shoes however on arrival(which was very quick by the way) the right shoe did not help w/my pain at all. So I went back to return the shoes and ask for help a 2nd time. I found out this woman's name is MILA and once again, she spent a lot of time in measuring, discussing etc. and she came up with a 2nd pair of shoes for me to try. That pair arrived(again...in quick time)and I am soooo happy to say that they fit BOTH feet perfectly and they are the most comfortable shoes I've worn in many years. I know this is because of the great, personal service given by MILA; I just want to publicly thank her for all that she did for me. I highly recommend her....and the Running Room in Markham.

K&J has been around for over 15 years. My mom used to buy shoes here and now I do too. K&J mostly…read moresells more comfortable shoes and elegant shoes. The owner is very friendly and she remembers all of her customers and what they've purchased before. The owner is very honest by telling you which shoe is good/comfortable/not comfortable and is not pushy at all. There is no set store hours but she usually opens around 1-2pm and close around 7pm. Majority of the shoes are $200+, with a few pairs on sale (usually the last pair). The prices are comparable to Nordstrom for the same style and brand, but she carries more sizes. All the shoes are very high quality and are usually made in Italy or Spain. Some brands include Aquatalia, AGL, Stuart Weitzman, and Cole Haan. She carries a lot of size 4/4.5 shoes that no other store carry as she orders directly from the manufacturer in Europe. I have size 4 feet so I have to buy most of my dress shoes here. She also carries handbags and clutches. If you have small feet I highly recommend visiting K&J!

From the owner: A hidden gem in the Markham area, K&J specializes in ladies' shoes sizes 4 and up…read more We focus on comfort without comprising on style; each pair of shoes is carefully chosen and designed for comfort, true fit and elegance. Brands we carry: - Aquatalia by Marvin K. - Arche Shoes - BeautiFeel - Cole Haan - La Canadienne - Stuart Weitzman - VANELi And many more...!!

Great place to go for your running needs. Staff is helpful…read more Great place to runners, gears, clothing. Not a cheap place. You can also donate your old runners there.

I walked in to the store and received great service from Helen. She assessed my situation and…read moreprovided excellent advice pertain to my needs and best shoes for me.

The staff here are very knowledgeable, but lack customer service, and the price point will likely…read morekeep me away from future purchases. I'll be skipping over this place in the future and just suck it up and go to the mall. I'm not exactly sure about the value proposition of this place to be perfectly honest.

My husband and I were assisted last night by Sydney. She was fantastic! Patient, kind and extremely…read moreknowledgeable about her products. If she is not a store manager, she should be!

A new exciting sportswear clothing store just opened on the upper level of the Scarborough Town…read moreCentre Shopping Mall. Staff are eager to help you find clothing, footwear or accessories. Just ask! Lots of major brands including Nike, Adidas, The North Face, Converse and Vans.

Came here to return something that I bought online and the service was great. They processed the…read moretransaction in a quickly manner.

After walking past this shop over the years I finally decided to venture in and see the clothing…read morefor myself. As I entered I was greeted by a very friendly lady asking if I needed help or was looking for anything in particular. I told her I was just browsing so she backed off. As I walked through the store I saw all kinds of sparkly accessories, dresses, shoes, purses and cute outfits. All displays were put together perfectly by colour and many included shoe combinations to go with the outfit. As I wandered about and fell in love with a pair of shoes the sales lady appeared. She explained that their speciality is putting outfits together for people or accessorizing and outfit that someone brings into the store. (she must have noticed the confused look on my face) Perfect!!! I am always in a rush and I am not so good at putting things together so, I picked up the shoes and then......... I asked what would go with the shoes. Yes, I know it was kinda like shopping backwards.... picking shoes first then the outfit. Not bad for someone who was just browsing. Next thing I knew, I ended up purchasing a lovely summer dress and a hand bag to go with the dress and some bling bling bracelets. I left the store with a huge smile then thought to myself now I need a fresh haircut....It was easy shopping and very well priced. I will be back.

From the owner: Chic Thrills is a small independent retailer of ladieswear fashions. Originally a consignment…read morestore, it has morphed into a key place for new and stylish items from a great selection of brand's current collections!

My old suede boots were very worn out and part of the sole of the boot came off. I looked up the…read morereviews of this place and took my boots there. They said the glue of the sole to the boot was really old and has expired and needs to be re-glued. I told them that they were given to me by my late mom and I am from out of town and I had to get them fixed. Normally it would take them a few days, but they were so kind that they expedited the repair and I was able to pick them up within a few hours. I am so impressed with Professional Shoe Repair. They are quick, and did an impeccable repair job. I highly recommend!

I noticed that this store doesn't have any bad reviews. I thought that was a reflection of the…read morequality of the store, but now I am thinking the owner just says that it's a fake review. Mine isn't a fake review, and I can provide photos, so before you visit, please read my review. I don't know, maybe my expectations were too high, or maybe my request was just too hard? I tried to give them the benefit of the doubt, but after wearing the results, I'm afraid I have to give this two stars. I have a pair of shoes that I've worn for two to three years straight, every single day. I love it, and bought it in Japan. Not very expensive, only around $40. Recently, it's been flaking more and more, as it's waterproof and I will sometimes walk over snow and rain. I wanted to wear it for a lot longer, so I looked for places for shoe repair. Maybe this is on me, but I just went with the first place that had a good review and was relatively close. The guy was nice about it as I explained, and at first he said it was impossible. I just wanted to replace the leather, and I said that if he could do it, even if it was expensive, I would pay. That was probably a mistake, but I've never gotten anything repaired before, so please excuse my ignorance. He was like, okay, what if we put real leather and change out the sides, so at least the cracked part will no longer be cracked? And we resole it and make it look like new? I explained that I didn't care what he did, as long as he kept the inside and that when I slipped on the shoe, it would be as comfortable as the first day I bought it. And so we finalized and I paid, and left to await the news to pick it up, which he said would be a week later. Let me preface this to say, I did not request a resoling, he was the one to bring it up. I only wanted to cracks replaced, and I thought, oh, if he's changing out the sides, then maybe he needs to resole? When I got back to my car, my dad asked me how it was. I told him I paid upfront, and it was $200. He told me it wasn't worth it, and that I could've bought four new shoes with that money. It was actually closer to $226, I guess with tax? But he didn't say that when I was paying, and I didn't pay attention to the price when paying, so I assumed it was a flat $200. Also, I paid upfront, but my dad told me that I shouldn't have, as he had the shoes, and I couldn't guarantee he would do a good job. In retrospect, that maybe should have clued me in to the product I was getting. But I also can't be sure that maybe that's how things are done in the shoe repair industry now? But I was pretty nervous and didn't think of these things. My dad also said that if I wanted to keep the comfort of the shoes, the guy wouldn't have said to resole it for me. As the soles were part of the comfort of the shoe, and the insides were not the only thing that was important. I tried to call him after I got home to tell him not to resole, but he told me that he had already started fixing the shoe. Okay, it was too late, but I figured, since he knows about shoes, maybe the sole wasn't as important to the comfort as my dad had said? And here's where we get to the crux of the matter. When I got the shoes, it looked... well, not that great. I was expecting better integration of the leather, and not this slapdash stitching. Maybe that's just my unrealistic expectations or that I'm an artist, fine. But the most important part, the comfort and pillowy feeling of the shoe when I put it on... it's gone. Now it's like stepping into tap dancing shoes, or those really cheap shoes you get at fast fashion stores. The sole feels flat, thin and cheap. I didn't ask for the resoling. I only asked for the cracks to be fixed. If he was only going to stick the leather on top of the shoe and stitch it, like it totally looks in the picture, why did he need to resole it? I can't guarantee that's what he did exactly, but it looks like that, and it kind of feels like that too. I guess he polished it too, but it's not noticeable because he didn't fix the other small cracks. As a shoe repairman, shouldn't you know that when a person wants to keep the comfort level of the shoe, that a sole replacement would change that? But no, he told me that the comfort level would stay the same. That's a lie. My dad told me straight off that the sole would change the feel of the shoe, and he's a layperson. I didn't know that, and now I'm paying for shoes that don't look that great, and the soles are making my feet hurt. Every time I wear these shoes now, I'm depressed, and I utterly regret getting these shoes repaired. This actually made me cry. These were my favourite pair of shoes, and I was hoping I could continue wearing them for two more years. Now that the comfort is gone, I don't know what was the point. I don't even feel like wearing them as it feels like I am stepping on flat floor instead of wearing shoes. I had such high hopes, but now I'm never getting any shoes repaired ever again.