This is not about buying shoes, but returning them, but it still reflects well on the store and its staff, so I wanted to give them credit.
I bought 2 pairs of shoes, one from the store at Flatirons Crossing in Broomfield, CO and one online because Broomfield didn't have the other size I wanted to try. I tried on one pair in the store, and then compared both pairs at home. Unfortunately, I didn't like the fit, so I went back to the Flatirons Crossing location to return them. They refused. New shoes!
I was mad, and honestly took it personally because I felt like they thought I was lying, or because every store takes stuff back, why didn't they. I don't know. Anyway, one hour wasted. I wanted to get it taken care of so I drove down to the Colorado Mills mall to try there, and this store accepted my return, no questions asked, like you would expect.
So thank you for doing the right thing. read more