The last time I came in and I needed new running sneakers. It was a busy Sunday and I can't blame the staff of four from being a bit overwhelmed.
I decided on one pair of Nike's for running and a pair of Converse, because I feel like they are the best shoes for lifting that I've used.
I end up asking Luigi to get me pair of the Nike's, and one black pair of Converse in my size so I can get out and pay. He says he'll be right out, just head to the register. I end up reaching the register four people later, and my sneakers are not there yet.
Clearly, Luigi was summoned as the chosen one to defeat Bowser and took too long to get my sneakers, because he realized the princess is unfortunately in another castle, which meant he didn't have time for me. I'm not a princess after all.
When the sales associate and myself looked at him like; "dude, where are the sneakers?' He claimed he would have to get the other sneaker off the wall, because that is the only pair in my size in the store, unless I wanted a fresh pair to be shipped. I told him those are fine and i'd like to just pay now and leave.
He finally gets my two boxes, and two more customers later, back at the register, with the sales associate who routinely opens to check my boxes, I pay, and I leave. I even turned around to make sure he took the shoe off the wall that I needed.
That night, I open up my sneakers to lace them up and put them on my shoe rack. I can lace up four shoes, and clean up and collapse some boxes in fifteen minutes before bed.
Nope, I can't, because I only have THREE SHOES!
Nothing pissed me off more in knowing that Luigi forgot to get the shoe and PUT IT IN THE DAMN BOX! I called customer service to ask them what am I supposed to do now? What person is going to believe me that I left with a shoe missing?
All customer service rep told me was that I'd have to go to the store with my receipt and tell them what happened. Before I hung up, she asked me, "which shoe are you missing?" to which i answered; "why, is the left one lucky or something?"
"No" she giggled, "I just wanted to make sure,
Long story short, I had a hard time getting my shoes back, to two full pairs, even with showing a receipt from the previous day. The active manager at that point didn't help much, blamed me for not checking even when I saw with my own two eyes the sales associate at the register opening the boxes facing him, and looking into it. Which tells me this guy had a brain fart, right? read more