I was looking for a good shoe for walking. I did not get the young lady's name who helped me but…read moreshe found the perfect shoe for me.

I came in when the store was extremely busy, so I looked around while waiting to be helped. I found…read morethe shoes I wanted on the wall, and surprisingly they were my size. I tried them on, and an employee brought the pair tome. When it was time to check out, an older gentleman was helping customers. As soon as it was my turn, a couple of people walked in that he seemed to know, and he completely shifted his attention to them, ignoring me. I waited patiently for a bit but eventually left without purchasing anything. I understand the store was busy and that family or friends may stop by, but customers who are ready to buy shouldn't be ignored. That part of the experience was disappointing and felt disrespectful.

1.4.26 I have to say I was very disappointed at the DSW. The…read moreselection was not great. They were really advertising their clearance with an additional 50% off, so I looked and they had nothing great in my size, my daughter's size or my husband's. I cannot comment on the service; I did not buy anything. I will visit this location one more time, hopefully it will be better.

Saw some Addidas shoes through DSW ad for their online store that sat in my shopping cart for a…read moreweek. Happened to be near my local DSW store and thought I'd see if I could try them one (first Addidas ever!) and try to give my "local business" my money instead of cyber space. Wow! What an experience. I started by asking the manager about them (she's got a killer accent!!) and she said they were shown as clearance, but not yet on the clearance rack. Did my regular full store shoe survey and found them in the regular lineup. I asked the manager again about them and if they'd ring up as clearance still but she said if they didn't she'd honor what I thought would be the online discount of $20 off (even though we read the disclaimer and it said Addidas was NOT eligible for the discount). Long story short, during check out I reread the offer and it was $10, not $20, BUT the cashier tried using the online code and actually found a 20% off voucher that she applied with the $10 off voucher. Am I a happy customer? You betcha! But what's even more important is I'm now a loyal, meaning more visits and more $$ in store instead of online, that the manager explained are two separate companies and the stores are not supported by them. Either way, as Arnold once said, "I'll be back!" Shoes for me and my three ever growing boys!

Maci was super helpful when I returned a jacket. The barcode on my receipt was torn off, but she…read morefigured out how to resolve that. Plus I forgot my drivers license and the picture on my phone couldn't show the hologram. But she also found a way around that issue. Thanks Maci!

Went in to purchase a firearm the associate working there was one of the rudest people I have ever…read moremet in my life. Completely condescending to a point where it was utterly shocking. This is not a reflection of the other associate he was working with but him. I will never recommend this location again and the employee should be fired for his poor treatment of customers and terrible attitude.

The best outfitting store in the area! Mr. Scott was a true pleasure with whom to exchange ideas on…read morefly fishing-- from needed gear to extreme conditions. His staff was absolutely the most team oriented group with all providing help and no one trying to be superhero know-it-all which happens way too often. Their prices can't be beat, and speaking from personal experience , it is a great escape from the drama of having horses and/or dogs in surgery at the best Vet Hospital in the world (totally unbiased as I am 3rd generation Longhorn). Go enjoy the low pressure, high intellect of this great store!

I ventured into Bear Mountain right after the holidays to get properly fitted for hiking boots…read morebefore an overseas backpacking trip. I've done a bit of day hiking before, but never been professionally fitted or been on multi-day trips. I wasn't sure what to expect, but I could not have been more pleased. The staff was very friendly and knowledgable. The guy who helped me spent a lot of time answering questions and helping me be sure I got the best fit- and I ended up with a less expensive boot than I expected (which never happens). They had really good sales at that time, and I ended up coming back the next day to get a new pack. On the following day, I found an equally friendly and knowledgable staff. A friendly staff even after the holidays is the sign of a good shop, I think. Anyway, If you are looking for hiking, camping, or kayaking gear- start here.

I was in Browns on Tuesday, July 1 and had the most obnoxious salesman ever. Geez, hire some better…read morehelp !

Courteous, attentive and allowed return as promised. They have quality shoes and excellent customer…read moreservice

My sister and I came into this store to look for rain boots. Immediately after walking into the…read morestore, the smell of feet was terrible. Secondly, we were not greeted when we went in or when we left. Staff was standing at the center checkout talking, and saw us come in and leave, and never acknowledged us. Did not feel welcomed at all.

I got a paper in the mail saying that they were having a sale on Crocs and also had Jibbitz (the…read morecroc accessories). Not only did they not have the Jibbitz, but the employees were rude when we asked.

The worker was super helpful and they had many more options that I had not seen at other stores.read more

Needed some shoes for a wedding, the staff were non-existent since they sat on their phones the…read moreentire time I was in the store.

Went there a couple weeks ago looking for some boots that would work with dress pants. I saw Kat…read moreand she was VERY helpful and knowledgeable. She put me on their measuring machine and not only got a good pair of boots, I got some insoles that took the pain right out of my knee and back. I used Red Wing boots at work as a firefighter so I know the quality. They've also cornered the market on comfortable. Though they can be costly, buy Red Wing. Life is too short for cheap shoes or warm beer.

From the owner: The Ultimate Fit Experience is at your local Red Wing Store. Years of innovation have led to an…read moreexperience that gets you in the perfect pair of work boots. When you step into the store, the whole experience is engineered and built for one person--you. Your Red Wing Ultimate Fit Specialist will help you build a fit system tailored to your specific needs to keep you supported, comfortable and safe--all day, every day. We also offer comprehensive care after your boot purchase, including complimentary oiling and lace replacement for as long as you own your footwear, plus convenient access to minor and major shoe repair. To learn more about the Ultimate Fit Experience, visit us today!

7.31.24 I bought some shoes for myself and my hubby a while…read moreback. It was but one get one 50% off. My hubby's did not fit so I brought them in for a return with my receipt. The way they do their return is not fair. I also used a $5.00 off rewards on that order. I will "try" to explain the return process but it is confusing and sketchy in my opinion. First they return both pairs of shoes (even though I am only returning one pair) and then took my $30 I saved off his pair and also the $5.00 rewards just gets voided or lost - I just don't know what happened to it. The whole return process is extremely confusing. So for the $70 shoes I was returning I was going to get less than $30 back....Huh. Still don't understand. So I ended up exchanging my return for another pair of the same one I originally bought for myself and they were $60 and I did not have to pay anything and they did not give me the difference. The gentlemen working there agreed with me that the way they do returns is confusing and get yelled at all the time because of it. He thanked me for not yelling at him. Truly sad and ridiculous. So---I will still shop at Skechers BUT will not do the BOGO 50% off.

I can't complain about the staff. They are nice and very friendly. My complaint is about the…read moreshoes. I have worn Skechers for years and they were great. I have problem feet. I can only wear lace up shoes and can't wear slip-ons. However Skechers is going to mostly slip-ons. The lace up that do make are a bit more expensive to buy. Why? Sorry, goodbye Skechers for me and my family. Hello, Nike or Puma.