Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

Fantastic flooring place, we had another company come out and botch the job - these folks came out…read moreand clarified things, showed us what mistakes were made and which weren't, gave us a plan forward, and answered all of our questions and did this all for free. Will be hiring these people for our next job.

Bruce was easy to work with and did a great job installing a carpet runner on our stairs.read more

Great Floors is a fantastic company! Bruce and his son Corey were so nice to work with, held to…read moredeadlines, and were really low pressure. We put in carpet in three rooms and laminate plank throughout the rest of the house and it looks amazing! They even helped with moving furniture around. I have before and after pictures of the dining room showing the plank - it's amazing. I will hire these phenomenal guys again in the future we we redo the basement! Highly recommend!

We replaced this year existing carpet vinyl with new carpet and luxury vinyl plank, and we can…read morewholeheartedly recommend Bloomington Carpet One (BCO)! Josh was our salesperson, and was tireless, knowledgeable, and patient in working out different options and educating us about the pros and cons. We did some comparison shopping. BCO's good pricing, their responsiveness and promptness, and them doing their own work (not subcontracting) were compelling, so we went with them. After we ordered the work, BCO was able to put the job on schedule within days. The BCO installers accidentally installed the vinyl plank in the wrong area. This error also led to some other issues. When BCO realized this, it immediately acknowledged its error and responsibility, and worked to correct as soon as it could. The BCO installers were back the next day to start addressing the issues, and Eric and another employee even visited the job after their workdays, just to evaluate and determine solutions. Matt (general manager) got involved at the end to make sure that we were satisfied with the resolution. (We were!) However careful a company is, some type of error will happen sometime to that company - that's a fact of life. How the company - and the people at the company - respond sets the great ones apart. And Bloomington Carpet One, through its actions and the actions of its employees, clearly distinguishes itself as a great company!

Our realtor recommended Shelly and Carpet one for some carpet replacement before putting our house…read moreon the market. It was a flawless experience. The in home consult and measurements were done the same day we called them, and carpet was installed a few days later. Also - the pricing beat a quote we had from empire for a similar product by a few hundred dollars. Highly recommend.

Recently we ahd aneed for some carpet tiles to fit out our campervan. Murray said he. had just what…read morewe were looking for & they turned out to be just the ticket. Highly rated service & product. tks Murray.

First-time customer and could not be happier!…read more Bryanna and Lyn were very easy to work with and quite helpful. I went in not really knowing what I wanted. They were happy to help me select a color and style. The installer, Jaycen, was also great. He worked fast and picked up all scraps. He even helped me set up the threshold between the new carpet and existing floor in the hall. I highly recommend Simon Flooring and Design.

Martin and his crew were outstanding! They met with us on a Thursday, sent the bid right away, and…read morehad the team on-site that same weekend. We needed the flooring done urgently, and they absolutely delivered. They didn't just get it done. they made sure it was done right, and finished everything in a single day. Truly impressive work. Lone Star will definitely be my first call for any future projects.

I cant say enough great things about my experience with Lone Star. After a rough start to a…read morebathroom remodel and needing to bring in different pros to correct previous work, Lone Star was out within a weeks time and completed a removal, leveling and reinstall if my floor within HOURS. No more than 2.5 and they were done. Very appreciative and awesome communication between the owner and team that came out. The price was so reasonable for what they were asked to do too.

They set up install for 8-12 in morning took day off and moved everything i to basement. Had not…read moreheard anything by 12:15 called said they would check called back and said installer had family emergency. I responded with why was i not called and was told they just found out(interesting). They said they could come tomorrow and I requested a shorter time frame for heads up. They still gave me a 4hr window which I can't afford to wait around the house all day again. Very frustrating with customer service they are affiliated with home depot.​

Vinyl Planking Installed for 3 rooms with old carpeting removed…read more Our Installer was Luis & his Crew & they did an awesome Job. They were on time to begin the job & they finished the Job with cleanup completed in the time they stated they would . It turned out wonderful!! Very Pleased with the finished outcome. Tori San Filippo was the young lady who helped us when we entered Erskine Floors & Interiors. She was so knowledgeable & helpful in choosing the best product for our money!

I have used Thoroughbred twice now. I am so impressed with their professionalism, friendly service…read moreand so helpful. Thanks Jenna, Rob and the guys that did the installation. I would highly recommend Thoroughbred

We had a flood in our condo that left our carpets sopping wet - the water mitigation process…read morerequired us to have the carpet pads removed to prevent mold. Luckily we had been planning to have the carpets redone anyways and we chose to work with Thoroughbred since several of our family members used their services. I'm quite surprised with these negative reviews - our experience was great all the way through. Every person we worked with was so honest and have transparent recommendations. Our installation guys they contracted with were so awesome and corrected a small issue they noticed right away with Thoroughbred with no additional hassle for us. Prices are very competitive and a great value and experience. We will definitely keep them in mind for other carpeting or flooring needs!

After Ungerman ghosted us, I became my own contractor. After reading a few reviews, we were hopeful…read moreThe Carpet Guy could help us. I sent an email request through the website and quickly received a reply. Tom then scheduled a time to come out to give us an estimate. There is a $50.00 charge for the initial estimate. We needed a new pad and our carpet stretched back into place. Tom called us on his way and arrived on time. After providing us with his estimate, we decided to proceed. We were able to schedule a time for Tom to complete the job. Tom is very friendly and communicates very well. Within a few days our job was completed, In my opinion very affordable and excellent service. I would highly recommend Tom for any of your carpet needs.

Hired Tom to fix an area our puppy chewed. He responded super fast even on a Sunday, and got us…read morescheduled quickly. He showed up promptly on time and the service was not only quick but also outstanding. Cannot recommend him enough and I never post a review for anything.

We selected this place because it was local. Mistake! They were helpful in the selection process…read more The installers come in - never even introduce theirselves. They do the job. Their goal as stated to me is to "clean up at least 90% of the post installation mess". We had 0% cleaned up. Carpet threads all over the house, staples all over the floors. We ran the vacuum at least 10x to get all of the debris picked up. Shortly after install we notice visible seams. A large one with an unfinished area in the main room. Another very visible seam in the bedroom. They did send a repair specialist to attempt to fix the seam. After being told they would "re-stretch" and fix, he was at the house for 10 minutes. Threw 2 staples down and hit the seem with a carpet hammer. Off he went. So much for the re-stretch. So much for the mentioned independent inspection. It looks the same. Not to mention, coming 1:45min late for the repair appointment. Also, the man I spoke to "Mike" with horrific customer service speaking to me like I was his child. Lecturing me how to justify the incompetence of the installers. We try to support local. AWFUL all around ! Embarrassing.