David made a custom watch band for me recently. I had a great experience from the first appointment…read moreuntil I picked it up. He spent lots of time talking about his different leathers and all of the different attributes each one had, along with general chat about watches and photography. He made suggestions to guide me on my choice. He re-used the buckle from the original band and it integrated well into the band he crafted. Very happy with the final product!

From the owner: We specialize in handmade custom leather goods. We are currently open by appointment only. Please…read morecall to schedule a time to meet with us.

I have been a customer of Extreme Biker Leather for several years. While I no longer live in…read moreRochester, I do visit regularly, which has allowed me to make a few purchases from EBL. They offer a wide array of different leather jackets suitable for use when riding a motorcycle. They also offer textile jackets, rain gear, and protective armor, etc., too. I purchased my favorite pair of riding gloves from EBL and I'm still enjoying them when I ride. With great customer service and pricing, I'm bound to return again when time permits. Give them a chance like I did, and you'll probably become a repeat customer like me.

I 100% recommend he was so kind and so friendly and so helpful. He had my shoes fixed within the…read moreweek. He was extremely affordable fantastic man if you need your shoes fixed, you have to go here.

Overall, a great experience with some caveats. The workmanship is good, but in my experience, the…read moreattention to detail is not quite as high as other cobblers I have worked with. Heel replacements and sole protectors tend to be a bit uneven in some parts, for example, and could be sanded a bit smoother. However, I am nitpicking, as these are things no one will notice unless they see the shoes up close. But if you want work done on a particularly nice pair of shoes, there are other cobblers that could be better suited. The big pros are speed and pricing. Pricing is very competitive and affordable. Turn around time is generally within a few business days for most smaller jobs like heels.

DO NOT BRING YOUR SHOES HERE. I should have listened to the prior reviews.. I don't know why I…read moretrusted this place. I brought my favorite Sperry's here to see if they could clean and refresh the leather and glue down one area on the side where the fabric had started to fray. When I received them back, the whole sole was glued around the shoe with globs of glue. They do not look refreshed at all, the leather in the front got damaged from I'm guessing how the shoe was clamped or a tool that was used. Also the stitching was frayed and damaged. I'm crushed that my favorite shoes were damaged like this and at a store that's supposed to fix shoes!! I went in to request a refund (which I did receive), but when I expressed my concerns for the damage done to my shoes, I was told that they did their best but that the shoes are older shoes. I don't know who's bringing new shoes to a repair and restore shop, but this is unacceptable service for either new or old. If they didn't think they could do the work, they should've never accepted it. Did I mention they require you to pay up front before any service is provided? Strongly do NOT recommend

Great work. Spotty Customer Service. I have taken my Bostonian's here a few times for a cleaning…read moreand heel / sole replacement. Today I picked up a pair that was out for a cleaning and received the worst customer service by Don, one of their long term employees. I gave him an opportunity to correct his conduct by letting him know that he was not being customer friendly. Don shrugged and then wanted to know if I was dropping off another shoe. I said NO and that although I liked the quality of Sofia's service I also expected to be treated with basic respect. Again Don shrugged and gave me the impression that he could care less. Sadly they have lost not only my business but I will NEVER recommend them again. One bright note: Dave Kelly, who is on the Sofia business card (near the register) has served me most times I have dropped off my shoes. Dave has always been professional and consistent. He may be the owner. For 2017: I am being very clear about voting with my wallet. I will no longer support a business that does not provide consistent customer service.

Called and left voicemail and sent text inquiry with pictures re repairing family heirloom leather…read morelion late on a Friday afternoon. Within 5 minutes I had a response and quote. The lion was picked up the next day and returned 8 days later fully repaired. I am so pleased I wish there was a + or 6 star rating I could give. Honest, trustworthy and fast! Cannot recommend highly enough.

From the owner: Quality work at Affordable prices. We aim to please Beyond…read moreYour Belief. We're mobile and come to your location.