I worked with branch 1902 on a closet and pantry install - and while the quality of the product, in…read morethe end, is good, my project has been in the making for nearly a year and is NOT complete. Missing parts and continued lack of communication mean I will not be working with this team again.

My kitchen cabinets were resurfaced in June, 2021 by Home Depot Installation Services in Lombard,…read moreIL. The Good It took three trips but the subcontractors did a great job - the quality of work is not the issue! The Bad After the installation, I was left with 22 pieces of molding and 9-8' pieces of laminate. Approximately 60' of molding and at most two sheets of laminate were used. There is enough overage to do almost four more kitchens of this size! The Ugly I mentioned this to the Installation Coordinator on the phone and a 7/21 email. She said she had to bring this up to her manager - I heard nothing. On 10/6, I emailed Home Depot Customer Care. Finally, on 10/12 there were several emails between the manager and myself. He stated "I can assure you there was no charge for the additional material." He also stated "Our software will not allow us to order additional material. All measurements and requested material is automatically calculated to prevent overage or short shipments." This job was performed under contract including charges for all materials. For an installer, it is better to have excess material. I understand bringing extra material to a job. The question here is how much overage is acceptable. I paid for enough to do four additional kitchens - this not acceptable! The value of the overage is difficult to determine as this material is not sold in Home Depot stores. I stated that it is valued at over $1000. I filed a complaint with the Better Business Bureau and communicated with a Resolution Expeditor from Home Depot corporate in Atlanta. She states "this was extra material brought from The Home Depot warehouse." These materials are only available through Home Depot Home Services - they are not available through Home Depot retail stores or their website. A shipping label from the manufacturer, Elias Woodwork, with my name was attached to the cardboard protecting the laminate. Clearly, this was not from the Home Depot Home Services' inventory! She also stated "it is important to understand that our system automatically orders all material. It will not allow us to order extra material." The installation took three trips, the installer left the material so it could be used in later visits to complete the job. She also said "Any additional charge that does not align with the measurements outlined during the audit process automatically gets credited back to the customers original source of payment at the time of order. This process was put into place by corporate to prevent extra material from being ordered." Additionally, she mentioned "all orders are audited twice prior to being ordered. The measure tech self-audits the order to confirm what was measured matched what was sold. Then, a different measure tech audits the same order again to confirm alignment. All material is ordered once the final audit is approved." The Downright Ugly I was curious why an audit system was implemented by Home Depot. The answer could be from a 2007 case filed in United States District Court, California Western Division. Andrea SPIEGLER v. HOME DEPOT ( SPIEGLER v. HOME DEPOT U. | 552 F.Supp.2d 1036 (2008) | 2d103611483 | Leagle.com ). This case concerns overcharging on cabinet refacing. "Plaintiffs allege that defendants based their pricing to plaintiffs on an initial calculation made by one of defendants' sales representatives, while unbeknownst to plaintiffs, defendants based the commission they paid to their sales representatives on a subsequent lower, and allegedly more accurate calculation, made by one of defendants' 'Measurement Technicians' ... Plaintiffs contend that this dual pricing practice, which defendants routinely employ for all of their customers whose jobs are priced at their homes, results in an overcharge because they should have been charged a lower price based on the second calculation.'" The case was eventually dismissed but was possibly why a Home Depot representative mentioned that an audit system was implemented. Cases of excess materials for customer jobs go far back to at least 2007. In 2017 someone commented on that site that the same happened to them. The same happened to me in 2021 - I have enough excess material to do four kitchens of this size - if there is an audit system, it is not working! Conclusion I have enough molding and laminate to do four kitchens of this size ordered specifically for my job and did not come from Home Depot inventory. If there is an automatic audit, this should have triggered a red flag that should have been caught. It has a label from the manufacturer with my name on it and I complained about this several times finally receiving an answer after complaining to Home Depot corporate and the BBB. If these is an auditing process that automatically credits the customer, why have I not received the credit that I am requesting? This is not good business, I do not recommend doing business with Home Depot Home Services.

If there were 10 stars for customer service and professionalism, I would give 10! Wood Mac is a…read moregreat company that helped me from start to finish to design, select and order baseboard trim for my home. Their email response time was quick and courteous. Each and every staff member was incredibly friendly. They work with you in whatever way possible to make it a good experience. My delivery arrived a whole week early too! I will be recommending Wood Mac to everyone I know in the northwest Indiana area.

I can't say enough about Rafael and his store. Great selection and extremely fast in filling…read moreorders. Rafael helped us design an amazing kitchen and added so many neat and functional features in such a small space. Very pleasant to work with and truly cares about his customers. We love the quality of these cabinets and the price was great.

Fair price, great work , and the customer service from Bob and his crew is second to none! From the…read morestart of our project all the way through the installation all questions were answered everything was explained step-by-step thank you.

I purchased kitchen cabinet from Granite Master this was an insurance job due to water leaking they…read morewere unable to match my cabinets so the insurance company replaced the cabinets I have 5 doors showing hair line crack where you pull to open the door I called them about they said the manufacturer they deal with would do nothing. They didn't even want to stand by the product they sold. I even purchase quarts counters and backsplash Granite close to $10,000.00 Granite Masters suggested I purchase new doors . I've had them nearly year. Very disappointed in how they handle this for me not even a call back after repeated attempts to contact them I had to keep calling them. Very dissatisfied for this reason I cannot recommend their cabinets.

Great service at KBK ,have gone to refill my propane tanks many times over the years,& am very…read moresatisfied with the service.I know I'm getting the right amount of propane for my money,not as sure of that from other places that sell propane.

Great customer service, friendly staff, can have things here quick and in a hurry…read more Showroom and yard is very organized and finding what you need is easy.

I would like to give more than five stars. Steve and his team did an amazing job on my deck, paver…read morebricks underneath the deck, and damage to siding caused by recent storm. Friendly, respectful, and very professional. Will refer Ks decks and fences to all my friends and family.

Steve and his crew were the best, honest and great prices for the job…read more Steve is coming back to repair a gate that was blown off of the hinges by the wind.

I thought I could rely on their professional judgment to sell me a yard light for a parking lot for…read moremy building. I sent them pictures of the light they were to replace. They sold me something that was entirely inadquate. Something that maybe would be OK for a residence to light up a doorway but nowhere near bright enough to light up the parking lot. Not any were near bright enough by an order of 10 times. And they refuse to accept a return on the items which cost me $400. I will not shop again and will NEVER rely on the judgment of that place. Do NOT use for outdoor lighting or you will be disappointed.

I thought I would go in and buy a few lamps and I'd be done. After all, how often do you buy…read morelamps. Well, I've already visited at least 5 times!!!! I love that they also have mirrors, decor, greenery, pottery etc. I decorated half of my house from here. The people working here are just wonderful too. So friendly and helpful! Love all the top quality lighting they offer at very reasonable prices.