This office is a joke, every possible thing that could have gone wrong at a doctors office went wrong during my visit.
The receptionist told me repeatedly that my appointment was at 10:30. When I arrived a little after 10, the receptionist told me that I missed my 9:30 appointment but they "would still squeeze me in."
This was my first visit, so I was confused when the receptionist had me sit down but did not have me fill out any paper work whatsoever.
After waiting 30 minutes in the exam room, I noticed that "my chart" listed medications that first of all, I do not take and second of all, was never asked what medications I was on previously. I thought that they had simply left another patients file open wide in front of me, which is a HIPPA violation and puts the patient's health information in jeopardy.
Upon leaving, I was told to have a good day. I said, "Don't I need to sign anything or pay anything?" Then the receptionist replies, "Oh you thought you were just going to get this for free huh?" Come to find out, they thought I was someone else completely. My prescription had the wrong name on it, and they thought I was an existing patient and different person completely. If I had simply walked out like they wanted me to, I would have been completely unknowingly committing insurance fraud. Upon them scrambling to fix their problem, I paid my copay.
One week later I get a call from the office. I assume it is my biopsy results. Nope, its the receptionist telling me I never paid my copay. The payment went through on my side, but they were still trying to get more money out of me.
A couple days later I had to call them to get my results, they did not call me. I spent that week concerned they had sent my biopsy out under the wrong name, and was concerned with their competence to deliver me accurate results.
Four months later I received a bill in the mail for the amount my insurance would not cover. Of course, due to the incompetence of the staff during my visit, I called to question the bill. When inquiring about billing policies and if it was standard to wait this long for a bill, the lady in the billing department told me to call my insurance and hung up on my face.
MAIN POINT: If you are looking for a good dermatologist, stay far away from this place. read more
