I called a few companies for quotes and ultimately decided to go with Pacific. I think it was…read moreactually the Morristown branch. Hector was the gentleman that gave me the quote and did the work. He was super nice, they did a full sprinkler system install in 1 day. He showed me how to use the app, adjust the heads, and they put down grass seed when done. Also they accidentally cracked one of my blue stones but they replaced it within a few days of the job. The sprinkler system works great so far. Looking forward to using it this fall and next spring.

Very frustrated with the service. The company is too big and the experience is too impersonal. An…read moreautomated service suggested a date to shut down my system in early October --I accepted without paying too much attention, but my landscaper seeded my lawn 2 days later and now I'm hand watering every day. I should have caught this, but it's not the kind of thing I have to worry about and I want to work with a company that I can trust to make a sensible suggestion. When they activated the my sprinklers earlier this season, they told me that I needed a new filter--when the service person realized he didn't have the part in the truck, he told me that I actually don't need the filter replaced. So did I not need it, or were you just trying to uncharge me? Or do I actually need it, and you never took the time to come back and fix it?

Never showed up. Waited 6 hours for technician. Hung up on 5 times. Was supposed to do spring start…read moreup.

They did a much better job around 2015 to 2018. Since then, they have increased their service call…read morefees significantly, and the last time the guy wanted to give up without solving the problem and was going to still charge me for the service call. To his credit, after my distress about this he got somebody else in the area to look at it who found the problem of a broken pipe pretty quickly. Still, it can be very hard to get an appointment for an end-of-the-year shut down and they don't give you a window of time in which you have to be home until the previous day which is hard for a working mom with kids. I'm trying out another service. In addition when I asked them about a service called both for irrigation and lighting, they were going to charge me a different and very high service call fee for the lighting, even though I wanted both at once.

I have been working with R&R for two full seasons. Having used at-home irrigation systems for 20…read moreyears - and previously employing three of the larger local companies - I watched the quality and responsiveness of those providers deteriorate over time. R&R stepped in and has exceeded all expectations. I deal directly with the owner, and their response time is incredibly fast. The quality of their work is unmatched; they are exceptionally neat, show great attention to detail, and have proactively found ways to improve my system's efficiency rather than just maintaining the status quo. They are a true pleasure to deal with. I recommend R&R as HIGHLY as I possibly can

We hired RR to design and install an irrigation system for our 1 acre property with lawn and…read moremultiple gardens. The work took 2 days and RR was on time, efficient, and very neat. There was very little evidence that any underground work had occurred . RR was easy to work with and they provided excellent complete instructions for the operation of our new system. We are pleased and highly recommend RR. Thank you!

They showed up to turn on our sprinkler system and gave up after ten minutes of not finding it…read more They located the front system not the back . Their next available was in over two weeks. In the two weeks, I explained to them my back lawn would be dead. I left messages and no one ever got back to me. Terrible company. I'd never use it. I didn't realize they were a chain. Go with a small mom and pop company. You're much better off. They'll really care about you instead of just being a number.

The only company that has touched my sprinklers and once they come, you never see them again. I…read morewould have thought that they would periodically come and check them but nope. Since I have them, they only show up to turn the sprinklers on and off. I've had "only" them and my lawn has constantly died due to poor sprinkler types and lack of water getting to certain areas. Sprinkler care and lawn treatment seem to be horrible in Bergen County. You have to receiving a communication from this company is nice to know that they monitor these posts however when you turn a sprinkler system on it is customary to check the sprinklers for proper condition and if if they are doing the proper job not just turn it on and walk away from it. I would not have lost my lawn this year if my sprinkler company had my best interest at heart and checked each sprinkler head and the placement and the coverage they were supplying not just turn the sprinkler on. This past time when I requested that they come out they had to replace several heads and adjust locations that the sprinklers were supplying water to. That tells me that when they came out a few months ago they did just what the woman said was turn the system on and walk away and didn't check anything and for over $100 that's not good service I would hope that they change the way they service my property. It seems that they are very comfortable with a DISGRACEFUL three star rating rather than trying to earn more stars and be more considerate of the customer. Now I look and the three replaced heads are refurbished and not new new heads that I paid over three hundred dollars for. These pictures represent the failure of what I paid for and did not get. My neighbor has "no" sprinklers and his lawn is near perfect. Unfortunately the company is run from the office and no one monitors the worker's performance. The Proof Is in the finished product!

Showed up as scheduled, did the job and the price was fair. Same story with a service call.read more

Excellent service. 10 out of 10. We couldn't be happier with their work. They're professionalism…read moreand work is unmatched. I look forward to using them again. -Joe D.

I had used Thom for many years now and have nothing but great things to say about him , his company…read moreand people who work for him! I wish Thom was in business when we installed our system 30 years ago. Unfortunately ours was installed by a man who had no clue and Thom managed to correct some flaws! As far as the review by ANNIE -the only way you get a leak is when you don't winterize the system properly! O THOSE LAWS OF PHYSICS-just can't fool them!!!! It always bugs me when people have NO CLUE how things work but way too fast to put a blame on anyone but themselves!!! I too winterize my system myself and I do it properly , even though due to poor initial installation many of my pipes already found their way to the surface I don't get leaks. So, Annie, your husband did a CRAPPY job, just admit it!

I would just call Pacific Lawn Sprinklers for all your sprinkler services…read more Thom was great in the beginning setting up our lawn sprinklers when we first moved in, a bit pricey but if the job is done right then its fine. I made a mistake when winterizing our system the first year and we did have a leak when the new season began. So my wife called this company to come out. We admitted fault and were willing to pay the fees to fix it. Of course Thom was upset because we didn't call him to winterize our system. All he had to do was fix the issue, we were willing to pay, and just tell us verbally the system is fixed. Instead he had a big attitude and was just real nasty to my wife which I did watch later on from my high definition cameras I have placed all around my house. I am just wondering if I was standing there if he would of been so tough like he was to my 5 foot 1 inch wife. I am about two years late on this review but I just caught up. Sofie M, should just shut up honestly and not write fake reviews. Either she is Thom's wife or his side piece. I am not trying to make Thom go out of business here by any means, but in the future you shouldn't talk down to customers that are willing to pay, especially women that our trying to handle the business on their own.