Timely, professional and good value for your money !!!…read more My family have been going there for 20 years !!!

Ken Hong and his team are always on top of their game…read more I've been bringing in our family cars for over 15 years and rarely have I been disappointed. That said, Ken always works for his customers satisfaction. I had found Ken and his team to be hard working, honest & trustworthy - a rarity in this business. If I need help with my car Ken makes time. Thank you guys for all the years of great service, you have no idea how much it's appreciated! Christian & Judy Burlington Ontario

Had my tire repaired, they were very fast and the staff very friendly, I would suggest anyone…read moreneeding tires or tire repaired give them a try You won't be disappointed Bob

Awesome service and prices. the guys i have lots of respect for them all very helpfull .read more

My neighbour recommended Queenstown Tire and Rims at Queenstown Road. I have been there three times…read morenow and the guys get right to it. No time wasted. They are hard workers, they aim to please their customers, and friendly too. I want to thank Mike especially for taking his time to solve a noise problem I was having in my car. When it came for payment he said "This one's on the house" I never expected that. Thank-you Mike, and thank-you to my neighbour for sending me there.

We got a flat tire on a nearby street and showed up without an appointment and a lovely female…read moreemployee quoted us a very fair price. She changed our tire within 5 minutes and with excellent customer service to top it off.

Contacted this business through yelp. was looking for tires…read morefor my truck. Ahmad assured me that they had multiple sets of used tires that fit. Called them the following day and spoke to Moe, he said they had a set of tires for my truck, and we negotiated a price. Drove 40 minutes to Tire Route in Hamilton only to find out they did not have a single full set of tires to sell me. Absolutely terrible service! Don't trust these people, they will lie to you!

Got a flat on 403 to 401 towed here by CAA.Turned out my tire valve & sensors were old and…read morecrumbling. They even lowered the price so I could afford to replace all 4 to save problems in future. Service was excellent. You really appreciate Professional Service and good prices when you are in trouble. Thanks Guys.

As a customer since the 2000's this location has begun to slowly depreciate…read more 1. It is normal and common practice in the automotive industry to clean the inside of rims before mounting them, especially with different metallic surfaces. They lied and said it is not and then charged extra for 80 seconds of buffing each rim at the inside mounting surface. NEVER has we been charged for this at any point in the years we have been dealing with Gilberts. 2. We purchased tires which later demonstrated a fault in one of the them. We were charged extra for the replacement, while we were not at fault. 3. As a scholar and with a power motive degree, these people have no training at times and are not performing the work order correctly at times. I suggested and instructed them as my Red Seal certification allows... they did not listen. 4. The employees are mainly hispanic and do not listen to professionals, with no power motive degree they insist they are correct. 5. Prices changes from the time of booking the appointment via the phone, to visiting and being charged much more including 20 extra for cleaning the inside mounting surface of the rims. I repeat, cleaning the inside of a rim at the mounting service is normal, safe and proper practice... they don't perform this service any longer without charging extra. This is a inconvenience, especially to long term customers. 6. The rim/wheel center emblem/caps/cover have gone missing on several occasions with only one ocassion returning the missing emblems to me. 7. A competitor "Sparkies Tires" located nearby provided me with the same tires and better workmanship for lesser price.

Completely unprofessional and NO customer service! I called to check availability (as it was a 30…read moreminute drive for me) and they said I was good to come in that day. After taking the drive, I showed up for them to say they were too busy and to come another day. SO I DID but yet again, I called ahead TWICE and still, showed up for them to be unavailable once again. Honestly, prices are decent but it was not worth the gas money and time WASTED due to their poor customer service.

This shop is first come, first serve. Not a long wait. They use a jack to lift your vehicle but are…read morequick. I have bought several sets of tires from here. Good price and good recommendations for tires.

I got a flat tire around 5:00pm. The service and kindness at Franks was great. even close to…read moreclosing time they did not turn me away. Thank you to the team.

This place is arip off stay away.my sister took her car to this shop to get fix so she had her…read moreappointment at 9 she was there till 2 just to fix somthing very small it was her car fan very loud so they told her will cost 70 but they charged her $140 but that is fine the problem is he took the money but He maded worse and charged $140 . because she dos not speak english very well please be aware of this shop worst experience ever .

Definitely will be back. Honest tire shop. Clean and friendly staff and I just had to put in there…read morethat washroom has a heater and it was very clean A+++